Skills such as intuition & innovation, design thinking, pattern recognition, leadership, and problem solving are likely to become highly critical to GICs for service delivery in the future
- Most GICs believe that they will face severe shortages in availability of talent for these critical skills
The reason for the widening skills-gap include:
- Limited supply of ready-to-hire talent for these skills
- Increased competition among firms to hire the right talent
- Low propensity to train and lack of effective ways of learning & development / training solutions for required skills
