Maximizing Value in Finance Transformations with S/4HANA
With the forthcoming SAP support end deadline of December 2027, as well as the increasing promise of AI-driven technologies, enterprises have been moving rapidly from legacy to cloud solutions. In particular, SAP S/4HANA adoption could prove a game-changer for enterprise finance functions, given its central role in managing and analyzing financial data for informed decision-making.
However, for the implementation of SAP S/4HANA to be successful, there are several key imperatives to understand and follow. Watch Harpreet Makan, Practice Director, and Abhishek Mundra, Practice Director, for an enlightening webinar on driving finance transformation using S/4HANA. The discussion included the evolving role of the CFO in the implementation of transformative tech, as well as the strategic, operational and governance aspects of developing a successful transformation strategy.
Attendees came away with a good understanding of best practices for implementing SAP S/4HANA, and how third-party service providers are reconfiguring their offering to better aid in finance transformations with S/4HANA.
What questions did the webinar answer for the participants?
What are the key buyer imperatives for finance transformation?
Why should the CFO and the finance organization care about S/4HANA transformation?
What are the best practices while undertaking finance transformation with S/4HANA?
What role can the CFO and finance organization play to help ensure success of S4 transformation?
How to find the right service provider to partner with for your transformation journey?
Who should attend?
CFOs
IT/BPO strategy heads
Finance managers
Heads of F&A /outsourcing practices at leading service providers
CIOs
CTOs
SAP practice heads at leading IT service providers
Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape.
“Mastercard’s decision to introduce its Payment Passkey service first in India is a strategic move that aligns with several key market trends and opportunities,” Pranati Dave, Practice Director at Everest Group, said. “India is one of the world’s fastest-growing digital payment markets, with a rapidly expanding user base for online and mobile transactions.”
What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations
The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions.
In this webinar, attendees learned how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies.
What questions did the webinar answer for the participants?
What are the IT and sourcing implications of the business and operating model transformations that BFSI firms are undertaking?
What is the product-IT operating model, and what does it mean in the BFSI industry?
What is the role of AI in the financial services transformation?
Where are industry peers in their generative AI adoption journey from pilot to production?
How can BFSI firms extract more value from their core systems by investing in an ecosystem of core augmentation solution providers?
What is the upcoming research from Everest Group covering technology providers in the BFSI industry?
Who should attend?
CIOs and CTOs
IT and BPO strategy and department heads
Heads of outsourcing
Procurement managers, global sourcing managers, and vendor managers
Banking, Financial Services, and Insurance Leaders Discuss: 2024's Top Trends in Tech and Ops Sourcing
July 10, 2024 |
8:00 AM PT | 10:00 AM CT
What are the latest trending issues shaping tech and ops sourcing within the banking, financial services, and insurance (BFSI) sector?
Join your peers as Everest Group analysts guide a dynamic discussion on the most impactful sourcing developments influencing BFSI firms in 2024. This exclusive virtual roundtable, tailored for industry practitioners, will be a flexible forum to raise questions, hear from leaders in the industry, and tap into the expertise of seasoned analysts.
Participants will come away with insights into how sourcing teams across the industry are adapting and thriving in a shifting ecosystem, including:
Strategies for supporting IT’s transition toward a product operating model
Exploration of total cost rationalization levers across technology, IT services, and operations
Insights into designing and aligning objectives and key results (OKRs) for sourcing teams to drive successful outcomes
Who should attend?
Sourcing leaders from BFSI
Category managers
Vendor managers
BFSI tech and ops leaders
Virtual Roundtable Guidelines
The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.
Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.
Although macroeconomic factors are having a dampening effect on venture capital investments across the fintech space, the amount of funding going to enterprise and business-focused startups has increased in recent months compared to consumer-centric counterparts, a recent Pitchbook report shows.
Since the failure of Silicon Valley Bank in mid-March, financial institutions have looked at investing more in risk management technology. Ronak Doshi, Partner at Everest Group, said in March that he expects banks to increase their annual spends on risk technology by 8% to 12% in the next year.
The proliferation of payment options doesn’t only make things more challenging for customers. The growth in digital wallets, and the number of payment choices out there, are making things more complex for merchants too.
“The rise in Web 3.0 and metaverse adoption will expand the number of channels and the payment methods that come along with them,” said Ronak Doshi, Partner at Everest Group. “At the same time, the rise of real-time payment schemes is poised to add more competition and players in the payment ecosystem. This will simplify the payment processes but increase the number of choices for e-commerce firms and their customers.”
Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Read on to discover the future of blockchain in this blog.
A brief history of blockchain in banking and financial services and FintTechs
Since its introduction in 2008, blockchain has established itself as a key to optimization. The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies.
In recent years, blockchain adoption has increased in banking and financial services and the emerging FinTech industry. Legacy banks and nations are now following the wave. Blockchain also is being used through Decentralized Finance (DeFi) and Decentralized Apps (DApps).
Let’s explore what blockchain is, why it’s important for this industry, and how the technology can further improve banking.
What is blockchain?
Blockchain is a distributed ledger that records transactions in an immutable, cryptographically secure way. It has been used to move money between parties without the need for third-party verification or intermediaries.
The technology works by creating a network of computers (or nodes) connected through the internet. Each node on this network stores copies of transaction data that cannot be changed or deleted. It also cannot be falsified, therefore serving as an invaluable tool for verifying authenticity and ensuring security when conducting financial transactions online.
The banking sector has been one of the first industries to realize the potential of distributed ledger technology (DLT), a protocol that enables the secure functioning of a decentralized digital database.
McKinsey estimates blockchain is expected to save around US$4 billion in cross-border payments and US$1 billion in retail bank operating costs and reduce regulatory fines by US$2-$3 billion and annual losses from fraud by US$7-$9 billion.
Benefits of blockchain technology in banking
Blockchain technology has the potential to improve the banking industry in many important aspects as illustrated below:
Key levers
Benefits
Cost reduction
Using blockchain reduces costs by allowing banks to process transactions faster while also eliminating the need for intermediaries that charge fees for their services. This can save money on transaction processing, leading to lower operating costs.
Energy conservation and ESG tracking
Due to the connected and transparent nature of the stored data, blockchain, in conjunction with the internet of things (IoT) technology, can accurately track carbon emissions and help firms track Environmental, Social, and Governance (ESG) mandates for clients and themselves.
Transparency and permissioned blockchain
Blockchain improves transparency by providing real-time records of all transactions occurring within an organization. It does this through a series of blocks chained together, with each block containing information about previous blocks and linking them together.
A permissioned blockchain is a distributed ledger whose contents are accessible only to authorized users. The user can only perform the functions they have permission for (granted by the ledger administrator) and are required to identify themselves to ratify such changes.
User experience
User experience is critical for any banking application. The interface needs to be intuitive and easy to use so customers can conduct transactions quickly and without hassle. Since some applications are based around peer-to-peer interaction, blockchain-based-apps such as DApps will deliver a smoother user experience.
Fraud prevention
The distributed ledger uses cryptography to ensure data’s authenticity and integrity. The ledger is transparent and immutable, meaning that it cannot be altered or deleted once it has been recorded on the network.
This prevents any single point of failure from being able to alter records or falsify them. When using traditional banking systems without blockchain technology behind them, these intermediaries often commit acts that can lead to the risk of material misstatements because they’ve been given authority over sensitive financial information and may lack proper knowledge about them.
Security benefits
In addition to fraud prevention, blockchain technology makes it easier for banks to keep track of who owns what assets when they move among different financial institutions (such as moving from one investment bank account to another). This enables them to better control access to those assets during transfer and helps prevent fraud by verifying that any changes made are legitimate before allowing them into the new account holder’s possession.
Sevenuse cases of blockchain in banking and financial services
Here are some examples of how blockchain is being used today:
Recording transactions
Recording and verifying transactions are the most obvious use cases for blockchain in banking. Blockchain allows banks to automate their back-office operations and reduce manual errors, which can result in significant savings for businesses.
Trade finance
Blockchain can help streamline the various paperwork involved in international trade and reduce the risk of fraud. Banks are using blockchain to help manage the documents needed for completing a trade transaction, including contracts, letters of credit, bills of lading, import/export licenses, insurance certificates, and more. By digitizing this paperwork and making it available on a shared ledger, all parties can see what’s happening in real-time and know that the data is secure from tampering or fraud.
Syndicated loans
Blockchain technology has the potential to significantly simplify syndicated loans by creating standard contracts and automating all processes from loan origination to monitoring and repayment. This could be done with smart contracts – self-executing digital code that would automatically execute certain actions when conditions at met.
Global Payments
With blockchain technology, banks can store, access, and update data on a secure digital ledger. This makes it easier for multiple parties to view and share information, eliminating the need for manually matching data across multiple databases.
Blockchain-enabled payments across countries can be completed in minutes rather than days and at a fraction of the cost typically associated with international payments. Additionally, blockchain’s cryptography ensures an additional layer of security compared to traditional payment platforms.
Automating other processes
Blockchain can also help automate certain processes within banks by allowing them to create smart contracts. Smart contracts are self-executing agreements between parties that use blockchains as their source code. This can eliminate the need for middlemen or third parties in business relationships, which can save money for both sides involved in the contract negotiation process.
Smart contracts can be used for multiple purposes, such as automated rebates, payments for services rendered or goods delivered, and licensing of intellectual property (IP) rights/non-fungible token (NFT) minting.
Tracking Assets
In addition to recording transactions, blockchain also can be used to track assets such as gold or real estate through an automated system that verifies ownership rights on a decentralized network of computers rather than through traditional means like paper documents or banks.
Authentication
Blockchain can be used to provide authentication services on documents such as contracts, loans, etc., by checking their authenticity before considering them valid.
Banks and financial institutions using blockchain
1. Know your customer
Goldman Sachs
Goldman Sachs is backing the initiative of payment firm Circle to become a blockchain-enabled issuer of USDC (a form of stable digital currency)
JP Morgan
JP Morgan’s Liink enables institutions to exchange payment-related information quickly and securely
Al Rajhi Bank
Al Rajhi Bank facilitates its cross-border payments services on the foundation of Ripple’s blockchain capabilities
Swedish Central Bank (SCB)
SCB is experimenting with the possibility of launching e-krona in collaboration with R3
HSBC
HSBC also utilizes R3’s blockchain capabilities to operate Digital Vault services
UBS
UBS launched the first digital bond to be publicly traded and settled on blockchain-based and traditional exchanges
With support for blockchain adoption and investment from banks, more than 20 countries, including India, Australia, Brazil, etc., have taken further steps to pilot central bank digital currency (CBDC), which often utilizes blockchain. These investments have given rise to many groups and consortiums, as shown below:
Notable consortiums
Hyperledger
Enterprise Ethereum Alliance (EEA)
BankChain
B3i
Marco Polo
ChinaLedger
Financial Blockchain Shenzhen Consortium (FISCO)
TradeLens
Contour
we.trade
What are the barriers to adopting blockchain technology in the banking industry?
Lack of understanding and mistrust in blockchain technology and uncertainty about regulations, cost savings, and security are among the main barriers to adoption that will require time for banks to overcome before they can begin implementation.
Another obstacle is the impact blockchain may have on existing systems and processes. Integrating blockchain technology may not be seamless due to a lack of expertise and compatibility issues.
Scalability also is a concern. While the technology has the potential to handle many transactions, banks need to be certain it can scale up to meet their needs. A blockchain platform will not be useful if it cannot handle the traffic.
The need for standardization is another key challenge. Because blockchain technology is still in its early stages, no one-size-fits-all solution exists. Each bank will need to develop its own system, which can be time-consuming and expensive.
What is the future of blockchain?
To stay competitive, banks need to implement process automation and deliver a superior digital experience to their customers. Blockchain offers potential as a transformative technology for banks to implement to improve services and customer experience.
Additionally, blockchain can help banks save money on transaction costs and reduce risk by keeping records updated across multiple systems. The technology also provides a secure environment that reduces the possibility of fraud or data loss due to cyberattacks.
We believe the future of blockchain offers promising opportunities for banks and service providers alike. Service providers will partner with banks and other financial institutions to bridge the gap by providing trust and knowledge, technology infrastructure support, and the right services to innovate and move forward together.
Making the right investment at the right time to take advantage of the growing adoption of blockchain will be the key to riding this growing tide.
Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog.
Digital consumption demand in the (BFSI) industry has seen a heavy uptick in the past year, driven by customer expectations for enhanced experience and the adoption of flexible work options to run businesses.
BFSI firms are under pressure to achieve profitability in an already volatile market and need to be more agile, collaborative, and responsive. These firms have to build stronger ecosystems and overcome the obstacles created by legacy systems.
This has increased demand for professional developers to manage complex technology stacks. But the fast digitization pace has caused enterprises to focus their limited development talent on workflow customization and business-as-usual activities instead of innovation and core product engineering.
Low code/no code technology has paved its way through these circumstances, easing operations and optimizing costs. This approach provides a visual modeling development tool that business teams can easily use in collaboration with the IT department, reducing the need to hire professional developers who are in short supply.
The exhibit below illustrates the drivers for low code/no code adoption.
BFSI firms are successfully using this method. Let’s look at some examples:
Marex, a tech-enabled liquidity hub for participants in global commodities and financial markets, selected Genesis to fully digitize middle office workflows for its new equities market-making business
Unqork, an enterprise software company with a transformational no-code platform for financial services and insurance organizations, secured $73 million in two investment rounds from Goldman Sachs, demonstrating the shifting industry views on building enterprise technology
Low code/no code benefits
Benefits of low code/no code technology for BFSI firms include:
Reduced internal workflow processing time due to easier integrations, leading to increased efficiency
Decreased product time-to-market brought about by the simplicity of development
Increased ease to upgrade or introduce technology without affecting normal business operations because of the microservice architecture offering
Reduced cost by having internal teams for development and maintenance
Improved solutions resulting from the business-oriented development focus that combines business knowledge and IT skills
BFSI enterprises also have enhanced customer satisfaction by using low code/no code to quickly and effectively establish digital omnichannel experiences. This has satisfied customers’ appetites for remote consumption and also enabled the ability to personalize services by easily integrating other technologies such as Artificial Intelligence (AI), Machine Learning (ML), and Internet of Things (IoT.) Self-service applications for 24/7 support can be set up with less time and cost using low code/no code.
See common use cases across the BFSI in the image below.
Evolving the low code/no code ecosystem
The low code/no code technology provider landscape is made up of many players as, illustrated below. These include:
Generalist low code/no code vendors who provide solutions that can be offered to any industry
BFSI specialist low code/no code providers who offer technology products for BFSI workloads and out-of-the-box accelerators for reusability and quick access
Big tech companies and core BFSI technology providers who are investing in low code/no code through partnerships, acquisitions, or developing the technology to provide standalone and bundled solutions to their customers
Grabbing the opportunity
Many BFSI firms who have adopted low code/no code technology are reaping the benefits, while others have experienced roadblocks such as limited options to scale the technology across the organization. To achieve success, the right procedures must be set up to avoid any pitfalls. Understanding the internal and external capabilities and challenges while moving along the path is critical.
BFSI enterprises should follow our CASE framework and have a clear vision, assess internal resources, select technology, and execute their roadmap as illustrated below:
