Generative AI Adoption Maturity Among Digital Workplace Services Providers | Market Insights™
July 23, 2024
Digital Workplace
Digital Workplace
Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations. To support enterprises on their digital transformation journeys, providers are ramping up their capabilities through vertical-specific partnerships and acquisitions, investments in Centers of Excellence (CoEs), and training, among other things. These efforts are, in turn, driving the need for research and market intelligence on demand and supply trends in healthcare payer digital services.
This report comprises three sections:
Scope
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase presents providers with a unique opportunity to stand out with innovative and distinctive solutions.
In North America, macroeconomic headwinds, including rising inflation, higher banking interest rates, and political complexities, have weakened spending momentum, prompting a heightened focus on optimizing costs and realizing value from previous transformation investments. In response, providers are expanding their solution portfolios by integrating next-generation technologies, such as generative AI, while also developing industry- and persona-specific offerings. Additionally, providers are moving ahead with a cost-plus-value-driven approach to better position themselves as strategic partners to their enterprise customers.
Contents:
In this report, we examine 28 digital workplace services providers’ profiles and include:
Scope:
In this report, we provide:
Scope:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Aftermath a period of substantial growth, the digital workplace market has slowed due to global macroeconomic conditions, which has compelled enterprises to realize their prior investments. However, the upcoming years are poised to witness a resurgence in enterprise investment trends, mainly cost optimization and transformative initiatives via gen AI.
Improving Employee Experience (EX) is the top priority in the European digital workplace market, with an increased focus on cost optimization. The market also maintains a combination of global and local service delivery to manage cultural nuances and deal with regulatory and compliance restrictions, dynamic sustainability mandates, and complex vendor landscapes.
Digital workplace service providers strengthen their geographical capabilities and offer enterprises industry- and persona-specific solutions that follow a security-by-default approach and ESG compliance. Additionally, providers enhance their consulting and advisory capabilities to position themselves as strategic enterprise partners.
In this report, we assess 23 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® – Europe. The report will enable buyers to select the best-fit provider for their sourcing considerations and empower providers to benchmark themselves against their competition.
Scope:
Content:
In this report, we:
In this report, we provide:
Scope:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios. The demand-driven digital transformations spurred by the pandemic have propelled digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations. Over the past year, a remarkable surge in adoption has broken down barriers across various sectors, propelling digital twins into the heart of transformation strategies. As organizations ramp up their investments, the benefits of this technology are becoming increasingly evident.
Enterprises are increasingly collaborating with providers due to the demand for swift digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain. Organizations leveraging the potential of digital twins would do well to carefully assess the capabilities of these providers before choosing their technology partner.
In this report, we assess 21 leading digital twin service providers and position them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact. These providers have been instrumental in empowering enterprises to unlock new levels of efficiency, insight, and success. The research will help buyers select the right-fit provider for their transformation goals, while providers will be able to benchmark themselves against their peers.
In this PEAK Matrix® report, we provide:
Scope:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Digital Workplace Services
Digital Workplace Services
ServiceNow Investments
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