Tag: Digital Workplace Services

Healthcare Payer Digital Services PEAK Matrix® Assessment 2023

Healthcare Payer Digital Services 

Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations. To support enterprises on their digital transformation journeys, providers are ramping up their capabilities through vertical-specific partnerships and acquisitions, investments in Centers of Excellence (CoEs), and training, among other things. These efforts are, in turn, driving the need for research and market intelligence on demand and supply trends in healthcare payer digital services.

Healthcare Payer Digital Services

What is in this PEAK Matrix® Report

In this report, we assess 32 healthcare ITS providers, which are mapped on the Everest Group PEAK Matrix®, a composite index of distinct metrics related to a provider’s capability and market impact. We focus on payer digital services market size and growth, digital service themes for healthcare payers, provider assessments on several capability- and market-success-related dimensions, and Everest Group’s independent assessment of the providers to help enterprises make the right sourcing decisions.
 

This report comprises three sections: 

  • Healthcare payer digital services market trends
  • An assessment of 32 healthcare payer digital service providers on capability- and market success-related dimensions
  • Enterprise sourcing considerations, highlighting the strengths and limitations of each healthcare payer digital service provider

Scope

  • Industry: healthcare
  • Offering: payer digital services
  • Geography: global (with focus on the US)

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Workplace Services PEAK Matrix® Assessment 2023 – North America

Digital Workplace Services – North America

Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing improved employee experience, value realization, productivity, cost efficiency, and workplace cohesion. Realizing this goal requires collaboration with suitable providers.

In North America, economic headwinds such as rising inflation, banking crisis, interest rate hikes, and talent competition prompt enterprises to scrutinize spending and prioritize business value outcomes in workplace transformation. There’s also a growing interest in industry-specific solutions, AI-driven innovations, and product-oriented approaches. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Digital Workplace Services

What is in this PEAK Matrix® Report

In this report, we assess 26 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® – North America and highlight the strengths and limitations of each provider. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we provide:

  • A summary dashboard – assessment of market impact and vision and capability
  • Key capabilities and recent developments
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2023, interactions with leading digital workplace service providers, and an ongoing analysis of the digital workplace services marketplace in North America

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Workplace Services PEAK Matrix® Assessment 2023 – Europe

Digital Workplace Services – Europe

Enterprise demand for digital workplace services remains high despite the turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny. Recent technological advances and digital transformations have ushered in the third wave of value-based transformation, where enterprises recognize the importance of value realization, productivity, and cost optimization to navigate and thrive in the slowdown. Furthermore, enterprises are increasingly embracing industry-specific workplace accelerators, AI-backed solutions, and product-centric operations.

When it comes to the European digital workplace market, enterprises are prioritizing employee experience, a mix of global and local service delivery, and aligning with their cultural values. They are also dealing with region-specific nuances, stricter regulatory and compliance restrictions, dynamic sustainability mandates, and complex provider landscapes.

Digital workplace service providers are focusing on strengthening their geographically tailored and industry-specific capabilities to assist enterprises in their digital workplace initiatives. Additionally, these providers are seeking to enhance their consulting and advisory capabilities to position themselves as strategic partners for their enterprise customers.

Digital Workplace Services

What is in this PEAK Matrix® Report

In this report, we assess 22 digital workplace services providers featured on the Digital Workplace Services PEAK Matrix® – Europe and highlight the strengths and limitations of each provider. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we provide:

  • A summary dashboard – assessment of market impact and vision and capability
  • Key capabilities and recent developments
  • Providers’ key strengths and limitations

Scope:

  • All industries
  • Geography: Europe
  • This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2023, interactions with leading digital workplace service providers, and an ongoing analysis of the digital workplace services marketplace in Europe

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Twin Services PEAK Matrix® Assessment 2023

Digital Twin Services

Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios. The demand-driven digital transformations spurred by the pandemic have propelled digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations. Over the past year, a remarkable surge in adoption has broken down barriers across various sectors, propelling digital twins into the heart of transformation strategies. As organizations ramp up their investments, the benefits of this technology are becoming increasingly evident.

Enterprises are increasingly collaborating with providers due to the demand for swift digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain. Organizations leveraging the potential of digital twins would do well to carefully assess the capabilities of these providers before choosing their technology partner.

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What is in this PEAK Matrix® Report

In this report, we assess 21 leading digital twin service providers and position them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact. These providers have been instrumental in empowering enterprises to unlock new levels of efficiency, insight, and success. The research will help buyers select the right-fit provider for their transformation goals, while providers will be able to benchmark themselves against their peers.

In this PEAK Matrix® report, we provide:

  • Everest Group’s Digital Twin Services PEAK Matrix® evaluation of 21 digital twin service providers
  • Characteristics of Leaders, Major Contenders, and Aspirants in the digital twin services landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading digital twin service providers, client reference checks, and an ongoing analysis of the digital twin services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Top Strategies for Creating an Employee-focused Digital Workplace | Webinar

ON-DEMAND WEBINAR

Top Strategies for Creating an Employee-focused Digital Workplace

Access the on-demand webinar, which was delivered live on May 5, 2022.

The adage “that which does not kill us makes us stronger” fits well for today’s workplace model. Our extreme focus on work from home (WFH) during the pandemic created employee and user experience UX challenges of a different scale. The consequences were severe employee burnout, dwindling organizational citizenship behavior, poor job satisfaction, and increased attrition.

Workplace leaders, like you, are now able to focus more on creating an experience-centric workplace, underpinned by empathy, delivering superior user performance and job satisfaction.

In this on-demand webinar, our experts explore in-depth coverage of the digital workplace segment and outline key UX challenges and mitigation frameworks for UX measurement and management that you can take advantage of today.

The on-demand webinar covers:

  • Complexities associated with measuring UX
  • Key focus areas of a holistic UX measurement framework
  • Key UX challenges and recommendations on moving to an XLA-based pricing model
  • Key recommendations for UX management

Who should attend?

  • CIO
  • CTO
  • CDO
  • Digital workplace leaders
  • IT Infrastructure leaders
  • Sourcing leaders

How can we engage?

Please let us know how we can help you on your journey.

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