Digital Workplace Services – Europe

Enterprise demand for digital workplace services remains high despite the turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny. Recent technological advances and digital transformations have ushered in the third wave of value-based transformation, where enterprises recognize the importance of value realization, productivity, and cost optimization to navigate and thrive in the slowdown. Furthermore, enterprises are increasingly embracing industry-specific workplace accelerators, AI-backed solutions, and product-centric operations.

When it comes to the European digital workplace market, enterprises are prioritizing employee experience, a mix of global and local service delivery, and aligning with their cultural values. They are also dealing with region-specific nuances, stricter regulatory and compliance restrictions, dynamic sustainability mandates, and complex provider landscapes.

Digital workplace service providers are focusing on strengthening their geographically tailored and industry-specific capabilities to assist enterprises in their digital workplace initiatives. Additionally, these providers are seeking to enhance their consulting and advisory capabilities to position themselves as strategic partners for their enterprise customers.

Digital Workplace Services

What is in this PEAK Matrix® Report

In this report, we assess 22 digital workplace services providers featured on the Digital Workplace Services PEAK Matrix® – Europe and highlight the strengths and limitations of each provider. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we provide:

  • A summary dashboard – assessment of market impact and vision and capability
  • Key capabilities and recent developments
  • Providers’ key strengths and limitations

Scope:

  • All industries
  • Geography: Europe
  • This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2023, interactions with leading digital workplace service providers, and an ongoing analysis of the digital workplace services marketplace in Europe

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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