The Digital Interaction Intelligence (DII) market is gaining momentum as enterprises seek granular insights into user behavior and task execution across desktop environments. DII solutions capture metadata, such as keystrokes and clicks, to create digital interaction graphs that help identify automation and process improvement opportunities. Thus, DII tools are emerging as key enablers of operational efficiency, employee experience, and digital transformation. Unlike process mining, which focuses on system-level event logs, DII delivers user-centric views that support faster and more actionable insights.
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Digital Interaction Intelligence Products PEAK Matrix® Assessment 2025
This report presents Everest Group’s assessment of 18 leading DII software products and maps them based on their performance on the Products PEAK Matrix®. It analyzes provider differentiation across vision and strategy, data security, implementation support, and commercial model innovation. The research also explores key market dynamics, including rapid expansion of DII use cases across industries, growing client adoption, and notable advancements by providers. Technology leaders and procurement teams can use this assessment to evaluate stand-alone DII products that are independent of professional services engagements.
Scope
All industries and geographies
Contents
In this report, we:
- Assess 18 DII technology providers
- Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
- Examine the DII technology provider market landscape
- Analyze key DII technology trends
- Compare providers’ key strengths and limitations
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Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024
In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report also includes a competitive landscape, market share analysis, technology providers’ key strengths and limitations, and insights into DII advances. It will help enterprises select the right-fit technology provider for their needs and enable providers to benchmark themselves against competition.
Scope
All industries and geographies
Contents
In this report, we:
- Assess 19 DII technology providers
- Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
- Examine the DII technology provider market landscape
- Analyze key DII technology trends
- Compare providers’ key strengths and limitations
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
