Tag: automation

IEEE WIE International Leadership Summit 2018 — August 13-15 | Event

Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the IEEE WIE International Leadership Summit held on August 13-15 in Southhampton. During her August 14 session, Sarah will unpack findings from industry-leading research into the capabilities of RPA and AI for enterprises, as well as how they can be combined for advanced automation of business processes.

Sarah’s presentation will highlight:

  • The capabilities of the two different types of technologies and how they differ in what they can offer
  • Evolution of RPA technology and its development into enterprise-grade software
  • How AI technologies are helping extend the scope of RPA, making it easier to apply, use and maintain
  • How the two combine to help enterprises automate more business processes
  • What the office of the future will look like with a mixed workforce of people, AI and robots
  • What the future holds in terms of technology and market development for real life applications of business process automation

About the event

The 2018 IEEE WIE International Leadership Summit (ILS) mission is to empower women to choose their own career path and facilitate the recruitment and retention of women in technical disciplines. Our summit is dedicated to promote women in Engineering, Science and Technology and inspire girls around the world to achieve rewarding careers in engineering.


August 13-15, 2018


University of Southampton
Southampton SO17 1BJ


Sarah Burnett, Research EVP and Distinguished Analyst, Everest Group

Learn more and register

RPA’s Virtuous Circle Story | Sherpas in Blue Shirts

How hot has Summer 2018 been around the globe? Red hot…but not as hot as the RPA marketplace. The speed of evolution in this industry segment is almost without precedent. Firms that had revenues worth tens of millions of U.S. dollars just a couple of years ago are talking about reaching a billion in revenue in just a couple of more years.

So why all the excitement? Some chalk it up to Robotic Process Automation being a clever product idea and others to the even cleverer marketing of sexy robots.

But the reality is that it’s the perfect storm – or heat wave – of innovation and capital intersecting at just the right time.

Related: Five Keys to Unlocking the Benefits of RPA for Enterprises

Of course, it doesn’t hurt that enterprises have already captured most of the potential value from offshore labor arbitrage. But when you combine the need for a new source of cost savings with the acute shortage of labor in the U.S. and Europe, you have a market condition in which enterprises are screaming for automation that allows continued productivity improvements for less money, with less human labor-based effort.

The RPA Virtuous Circle Story

The RPA virtuous circle for business

These four keys make up the RPA virtuous circle: More sophisticated software platforms, real value propositions, significant capital infusion, and aggressive buy/build decisions. Let’s unpack each one to get the full story.

More sophisticated software platforms – the software platforms underlying RPA are not new; some of them have been around for many years. But as interest and revenues in the segment grow, the vendors are investing in better software and getting invaluable real-life implementation experience. And great use cases and robust feedback loops will drive enhanced software innovation.

Real value propositions – while a great idea is always fun to talk about, the story quickly fades if the economics are insufficient. In RPA’s case, enterprises are finding real savings and, probably most important, operational improvement. What makes this such an exciting story is that RPA doesn’t apply to just one aspect of the enterprise – it applies anywhere human resources are being deployed for labor-intensive services. So not just G&A functions, but also core business operations.

Significant capital being infused – where there is monetary value creation, Wall Street and Silicon Valley will certainly be found nearby. In the RPA segment, multiple investments in excess of US$100 million have been made. In total, we have seen more than a half billion dollars in investments in just the past six months. These are huge flows of capital, especially considering that in many cases they far exceed current revenues.

Aggressive buy/build decisions – of course, when that much capital is deployed, there’s tremendous pressure to take action to generate real, quantifiable results. The most obvious is to deploy larger sales/account teams to support the growth. But, there will be also significant development needs as use cases expand. We also anticipate that RPA firms will go on a buying spree of niche competitors or companies that increase automation functionality for items like OCR, machine learning, artificial intelligence, and natural language processing.

Right now, the velocity of the Virtuous Circle is increasing…better software, increased enterprise value propositions, and another round of investments.

To learn more about Everest Group’s take on RPA, view the replay of our popular August 8 webinar on the latest developments and implications for enterprises. By registering, you will also receive a a copy of the presentation and deck for download after the webinar.

HR Automation, Simplification Mean Less Staff and Savings | In the News

Everest Group, an outsourcing consultancy and research group, said outsourcing in HR is growing at 4% to 5% a year, according to its survey data. Outsourcing by HR is used mostly for transactional processes such as employee data management and the administration portions of payroll, benefits, recruitment and learning, according to Arkadev Basak, vice president at the company. Everest put the savings due to HR offshoring at 30% to 35%.

Read more in TechTarget

GDPR Compliance – Can Automation Save the Day? | In the News

With its implementation in May of this year, GDPR introduced one of the most stringent and comprehensive regulations in the world today. And with fines for noncompliance of 20 million euros, or 4% of annual turnover, companies cannot afford to take the regulation lightly. But compliance itself is costly. What to do? Robotic process automation – or RPA – may be the answer! With its ability to manage repetitive, rules-based tasks, RPA can help reduce administrative costs and avoid processing errors…and companies might actually realize some additional unexpected benefits as well.

Read more in Intelligent Sourcing

Symphony Robotic Operations Centre Launch — June 27-28 | Event

Research VP and RPA expert Sarah Burnett will be a key speaker at Symphony’s Robotic Operations Centre Launch in Krakow, Poland held on June 27-28.

Sarah’s presentation, Are “Colleagues” Electric?, will distill volumes of unique and detailed, industry-leading research on the rise of robots in enterprises. She will discuss the state of the automation market and its phenomenal growth, technology trends, how leading enterprises are taking advantage of the technology to get ahead of competition, and what the future holds for the industry.

Join Everest Group at this event for a round of discussions and presentations on the state of the automation market.


June 27-28, 2018


Krakow, Poland


Sarah Burnett, Research VP, Everest Group

Learn more about the event

Smart Interactions in the Cloud — June 6 | Event

Automation expert and research VP Sarah Burnett will speak at the NICE 2018 Smart Interactions in the Cloud event in London on June 6. She will be part of a breakout session where they discuss how organizations are using the latest developments in RPA to get ahead of the competition.

About the event: Interactions 2018 will feature over 25 sessions, with over half of them led by industry experts and NICE customers. The conference features a rich array of breakout tracks dedicated to helping you and your organisation succeed in areas such as customer experience, operational efficiency and compliance.



June 6, 2018


Stamford Bridge, the home of Chelsea Football Club
Fulham Road
United Kingdom


Sarah Burnett, Research VP, Everest Group

Learn more and register

WorkFusion Ascend Summit — June 5-6 | Event

Research VP Sarah Burnett will be an expert speaker at the 2018 WorkFusion Ascend Summit in London held on June 5 and 6. On Tuesday, June 5, she will present on the very hot topic of Trends in Intelligent Automation and what orgs need to pay attention to now.

Sarah will also participate in a panel discussion on the best practices of AI-powered RPA and how to get better outcomes from this disruptive technology.



June 5, 2018


Tobacco Dock: Wapping Lane
London, E1W 2SF


Sarah Burnett, Research VP, Everest Group

Learn more and register

Improved Business Sentiment Drives 11% Jump in US Outsourcing Deals in Q1, According to Everest Group Findings | Press Release

Cloud, automation and analytics lead in digital-focused outsourcing deals, which dominate outsourcing activity with a 65 percent share.

North America witnessed a significant increase in outsourcing transaction activity in Q1 2018 as compared to 4Q 2017, with 115 deals recorded as compared to 103, respectively, according to Everest Group. This increase can be attributed to an improved business sentiment in the U.S. as well as an increase in outsourcing demand across healthcare and manufacturing verticals.

For the first time, the number of new centers supporting digital skills surpassed new centers supporting only traditional services. Among global services transactions overall, digital services continued to dominate the outsourcing activity in Q1, similar to the previous quarter. The share of digital-focused transactions increased from 61 percent in Q4 2017 to 65 percent in Q1 2018 vis-à-vis the pure traditional services, which showed a decline in adoption over the past quarter.

Among all outsourcing transactions, 50 percent included cloud, 21 percent included automation, 14 percent included analytics, 13 percent included mobility, 7 percent included cyber-security and 30 percent included some other form of digital service, such as social media, Internet of Things (IoT) or blockchain.

Other key global services market trends noted for the quarter include the following:

  • Global in-house center (GIC) expansions are at a seven-year high, as mature GICs added next-generation technologies (especially big data analytics, cloud and IoT capabilities) in their service delivery.
  • The industry saw a secular increase in the number of new centers supporting R&D/engineering services, driven by the need for innovation and customer-centricity.
  • Service providers are actively looking for partnerships with startups (as opposed to acquisitions) to leverage them for niche capabilities.

These findings and more are discussed in Everest Group’s recently released report, released Market Vista™: Q2 2018. The report discusses outsourcing transaction trends, GIC-related developments, global offshoring dynamics, location risks and opportunities, and key service provider developments.

“Outsourcing activity remained steady in Q1 as compared to the previous quarter, with a growth in information technology outsourcing as well as increases in several verticals, including retail and consumer product goods, technology and communication, and healthcare,” said H. Karthik, partner at Everest Group. “New GIC setups, which reached an all-time high in Q4 2017, declined slightly, but GIC expansions are at a seven-year high. All-in-all, Q1 was a good quarter for service providers—both global as well as offshore-heritage service providers—with most reporting sequential growth in revenue and an increase in operating margins.”

Complimentary Webinar Offers Q1 Review Plus Bonus Topic—“War for Talent: Impact on Talent Acquisition Strategies”

Everest Group hosted a webinar on May 22—Webinar Deck: Q2 2018 Market Vista™ Update and Implications on Talent Acquisition with Intensifying War on Talent—in which the findings of the “Market Vista: Q2 2018” report were reviewed. During this 45-minute webinar, Everest Group experts discussed the most impactful events in the global services industry thus far in 2018 and looked ahead to how these events likely will shape the rest of the year.

The webinar also addressed talent acquisition strategies, including the factors impacting talent models and the resulting implications and imperatives for employers. The impact of automation on transactional jobs and the redesign of the employee value proposition to reach a predominantly millennial workforce are two of the key topics covered in the discussion.

*** Watch the Webinar Replay ***  (The webinar slide deck also is available for complimentary download with registration.)

Technology Advancements Force Reimagination of Capital Markets Industry— Everest Group | Press Release

Cloud, blockchain, AI, automation among technologies driving digital disruption of capital markets buy-side, sell-side and intermediaries.

Global capital markets firms are facing unprecedented challenges that collectively are forcing a digital technology-driven reimagination of the capital markets industry, according to Everest Group.

Key trends in the capital markets industry include:

  • Evolving customer demands. Customers expect more transparency, ease of access to data and services, and better multi-channel experiences.
  • The rise of non-traditional competitors. Non-traditional players, such as financial technology (FinTech) firms, are targeting the profitable segments of the capital markets business.
  • Regulatory and security complexities. With end-to-end trading activities becoming digitized, cybersecurity is at the top of the agenda for capital markets firms to ensure data security and integrity.
  • Technology disruption. Disruption is especially being driven by the scalable and affordable “ABCDE” technologies: Artificial intelligence, Blockchain, Cloud, (Big) Data Analytics, and Ecosystem Partnerships.

According to Everest Group, these challenges have forced capital markets enterprises to revisit their business models, launch innovative products, invest in emerging technology, and redefine the way they interact with customers and other ecosystem players, including service providers.

“A common impetus for digital disruption across the capital markets value chain—impacting buy-side, sell-side and intermediaries alike—is the shift to a customer-centric focus,” said Ronak Doshi, practice director at Everest Group. “Digital technologies ranging from machine learning to blockchain and from cloud to deep learning are being used to deliver an enhanced customer experience. This can take the form of data-driven insights that enable personalized offerings, the provision of seamless services across channels, and even ‘humanizing’ the design process so that product and service offerings are more empathetic to the unique needs of individual customers.”

Everest Group has released a set of research reports which address the unique challenges, priorities and trends in the digital adoption journey of each segment of the capital markets industry—buy-side, sell-side and market intermediaries. Each report also details the implications these findings have for enterprise buyers and IT service providers.

  • Capital Markets IT Annual Report Part 1 – Platformification Wave Disrupting Buy-side focuses on buy-side firms such as private equity, hedge funds, and asset management firms. These firms are serving a new breed of investors who find digital services essential. Buy-side firms are being challenged in the marketplace by alternative lending and automated trading platforms and face increased reporting and market surveillance requirements due to regulations such as EU Benchmarks Regulation and Market Abuse Regulation.

As a result, buy-side firms are making digital technology investments to target customers, meet compliance standards, and generate patterns from historical data to optimize the system. Artificial intelligence (AI) and automation of core functions is a key focus of investment, as it will enable firms to free up resources to work on core business activities. Buy-side firms are also investing in digital technology to provide the seamless digital experience that their customers demand.

***Download a complimentary abstract of Part 1.***

Partnerships within the ecosystem—with FinTechs, for example—are critical for the sell-side segment, because they are key to enabling new distribution channels, competitive product offerings and value-added non-traditional services.

Complexities in regulatory reporting are forcing sell-side firms to make digital investments in data management initiatives. Emerging technologies will require investments as well; these advancements are disrupting the sell-side of the value chain with new trading models, better cost structures and analytics-based advisory models, and keeping pace will be key to market survival.

***Download a complimentary abstract of Part 2.***

  • Capital Markets IT Annual Report Part 3 – Building Digital Market Infrastructures focuses on market intermediaries such as stock exchanges, custodians and clearing houses. To address changing investment behaviors and the demand for data visualization and insights platforms, market intermediaries are adopting next-generation digital technologies to facilitate real-time systems that process a very high volume of data with minimal delay.

Intermediaries also are looking to leverage analytics and automation to reduce the costs of regulatory reporting. Blockchain and AI likely will play a role in changing the way intermediaries operate, which may prove essential as the proliferation of blockchain-based startups diminish the role of traditional intermediaries as a trusted party.

***Download a complimentary abstract of Part 3.***

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