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Displaying 31-40 of 47 for "Outsourcing"
Driving Social Transformation: The Power of Impact Sourcing on India’s Rural Economy | Blog
By working together, employers, training institutions, the government, and other stakeholders can create a sustainable and inclusive impact sourcing movement in India that empowers the rural population and drives overall social transformation. Read on to learn about the benefits of […]
What Are the Benefits and Barriers of Impact Sourcing in CXM? | LinkedIn Live
Impact sourcing is an ethical outsourcing practice that intentionally focuses on maximizing societal and business outcomes ♻️. Over the years, we’ve witnessed growth in impact sourcing globally, specifically in customer experience management (CXM) by both traditional providers and impact sourcing […]
Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar
The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises. However, the CX market is now facing a new set of challenges […]
Customer Data Platform – The Torchbearer of the Personalization at Scale Movement | Blog
Customer Data Platforms (CDPs) enable brand marketing teams to build hyper-personalized campaigns and retain high-value loyal customers. Seizing opportunities in this growing market can set brands apart. Learn how to achieve personalization at scale in the second blog in our […]
How are Leading Organizations Delivering Exceptional Customer Experience? | Webinar
The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands […]
Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live
LINKEDIN LIVE Who is Leading Customer Experience Management (CXM) Services in Europe? View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022. 📢The Customer Experience Management (CXM) market in EMEA is booming due to increased demand […]
The potential merger between Majorel Group Luxembourg S.A. (Majorel) and Sitel Group® would create a CXM colossus and firmly put the combined entity in the top three providers of these services. Read on to learn about the synergies between the […]
CXM Market’s Dream Run – What’s Driving It and Will It Last? | Blog
During a global pandemic with a dire economic outlook, one surprising segment experienced its fastest growth in recent years – Customer Experience Management (CXM) services. Driven by increased demand for digital and other factors, this market seems to have long […]
With one of the largest acquisitions in the contact center outsourcing market in recent years, Sitel Group is poised to become a powerhouse with its acquisition of SYKES Enterprises, Inc. This union will likely set off greater investment in customer […]
The CX in CCO has Evolved – How are Pinnacle Enterprises™ Doing it? | Sherpas in Blue Shirts
There’s no shortage of market discussion around a wide range of customer experience (CX) opportunities and challenges. It’s what everyone in your organization, from IT, to HR, to actual customer care, are talking about. But while ideas about what you […]