Banking & Financial Services (BFS)

We cover the BFS industry across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Our Banking & Financial Services (BFS) Coverage

Our data and analysis of the BFS industry spans all geographies and sub-segments within BFS (e.g., retail banking, lending, asset management, custody & fund administration). We analyze both the processes and technologies unique to BFS, as well as include BFS in all services markets that are not unique to BFS, such as contact center, finance & accounting, human resources, applications testing and others

Download our Complimentary Abstract | Digital Effectiveness in Retail Banking | Pinnacle Model™ Assessment 2018

In this research, we analyse the customer-facing digital investments for 30 large North American retail banks. These banks have been mapped on Everest Group’s Pinnacle Model™, which is a composite index of a range of distinct metrics related to each bank’s capability maturity and the resultant business outcomes.

global services reports and research from Everest Group

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual membership




global services reports and research from Everest Group

Banking & Financial Services ITS Published Reports

Our BFS IT Services (ITS) research helps Banking & Financial Services enterprises understand how they can leverage technology to address key business priorities at a sub-vertical level. The annual membership includes access to reports and our analysts



Location Optimization

Whether you are seeking to set up a BFSI delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision



Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies



Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them



Recent research from Everest Group Recent Banking & Financial Services (BFS) Reports

View all

Know Your Customer-Anti Money Laundering (KYC-AML) BPO – Service Provider Profile Compendium 2019

The KYC-AML BPO service provider profile compendium provides accurate, comprehensive, and fact-based[...]
See Report

Building the Digital Bank of the Future: The Emerging Role of Quality Assurance

Banks and financial services firms are seeing the emergence of a new consumption model in which financial services provi[...]
See Report

Application Services in Capital Markets – Services PEAK Matrix™ Assessment 2019: Data, Cloud, and Platform Investments to Fuel Innovation and Optimize Costs

Global capital markets firms are invest[...]
See Report

Handbook on Building SUPER Banking Experiences: Case Study and Examples from 40 Global Banks

Disruption in technology, rise of millennials, and competitive marketplace are leading to disintermediation[...]
See Report