Banking & Financial Services (BFS)

We cover the BFS industry across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Our Banking & Financial Services (BFS) Coverage

Our data and analysis of the BFS industry spans all geographies and sub-segments within BFS (e.g., retail banking, lending, asset management, custody & fund administration). We analyze both the processes and technologies unique to BFS, as well as include BFS in all services markets that are not unique to BFS, such as contact center, finance & accounting, human resources, applications testing and others

global services reports and research from Everest Group

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual membership

 

 

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global services reports and research from Everest Group

Banking & Financial Services ITS Published Reports

Our BFS IT Services (ITS) research helps Banking & Financial Services enterprises understand how they can leverage technology to address key business priorities at a sub-vertical level. The annual membership includes access to reports and our analysts

 

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Location Optimization

Whether you are seeking to set up a BFSI delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them

 

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Recent research from Everest Group Recent Banking & Financial Services (BFS) Reports

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Banking BPS – Annual Deal Trends Report 2019

Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition fro[...]
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Banking BPS – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

Banking BPS market is quite mature, as clients have high confidence in service providers, especially in markets [...]
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Enterprise Perspectives on Next-Generation of Outsourcing – Moving From Services Delivery to Business Orchestration

Mounting digital transformation pressures and changing consumer preferences are di[...]
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Next-generation IT Infrastructure Services in BFS PEAK Matrix™ Assessment 2019: Hybrid IT for Migrating Core on Cloud

The Banking and Financial Services (BFS) firms are grappling with industry headw[...]
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