Banking & Financial Services (BFS)

We cover the BFS industry across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Our Banking & Financial Services (BFS) Coverage

Our data and analysis of the BFS industry spans all geographies and sub-segments within BFS (e.g., retail banking, lending, asset management, custody & fund administration). We analyze both the processes and technologies unique to BFS, as well as include BFS in all services markets that are not unique to BFS, such as contact center, finance & accounting, human resources, applications testing and others

global services reports and research from Everest Group

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual membership

 

 

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global services reports and research from Everest Group

Banking & Financial Services ITS Published Reports

Our BFS IT Services (ITS) research helps Banking & Financial Services enterprises understand how they can leverage technology to address key business priorities at a sub-vertical level. The annual membership includes access to reports and our analysts

 

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Location Optimization

Whether you are seeking to set up a BFSI delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them

 

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Recent research from Everest Group Recent Banking & Financial Services (BFS) Reports

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Capital Markets BPO – Service Provider Profile Compendium 2019

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 23 service pr[...]
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The Dissatisfaction Conundrum: What Clients Are Not Telling Service Providers?

Insights from our research reveal that despite service providers investing heavily to enhance their capabilities, the pro[...]
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Mortgage BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to i[...]
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Know Your Customer-Anti Money Laundering (KYC-AML) BPO – Service Provider Profile Compendium 2019

The KYC-AML BPO service provider profile compendium provides accurate, comprehensive, and fact-based[...]
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