Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty

Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic. In 2023 as well, rising cost pressures and talent-related challenges in onshore geography will continue to move the pendulum in favor of offshore/nearshore geographies.

Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery. Locations in LATAM continue to witness growth in terms of new capabilities to serve the North American (especially the US) market. Mexico, Argentina, and Colombia continue to maintain their position as Major Contenders (in the global landscape) for most functions.

High Res PEAK 2023 Locations PEAK Matrix APAC IT ADM 1 1 High Res PEAK 2023 Locations PEAK Matrix Global Locations – ERD

What is in this PEAK Matrix® Report

The Global Locations State of the Market Report 2023 describes the global services locations landscape and examines the location-related developments and trends to design a best-fit locations portfolio strategy.
 
The report includes the following topics:
 
  • The key trends shaping the global services landscape
  • Risk watch
  • The Locations PEAK Matrix®: it features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market segments and locations in scope include:
    • Information Technology – Application Development and Maintenance (IT-ADM) – Global (excluding North America)
      • Information Technology – Application Development and Maintenance (IT-ADM) – Asia Pacific (APAC)
      • Information Technology – Application Development and Maintenance (IT-ADM) – Latin America (LATAM)
      • Information Technology – Application Development and Maintenance (IT-ADM) – Nearshore Europe
      • Information Technology – Application Development and Maintenance (IT-ADM) – North America
    • Contact Center (CC) – Global (excluding North America)
      • Contact Center (CC) – APAC
      • Contact Center (CC) – LATAM
      • Contact Center (CC) – Nearshore Europe
      • Contact Center (CC) – North America
  • Business Process Services (BPS) – Global (excluding North America)
  • Engineering / Research and Development (ER&D) – Global (excluding North America)
  • This report presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in the investment environment, key developments globally, and changes in the exposure to various risks)

Scope:

  • Industry: global services
  • Geography: global

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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