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Our Market Insights™ offer intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics

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Biz Case for Chtbts in CC qck wns

March 2, 2018

Quick Wins for SDA Adoption in Contact Centers | Market Insights™

Market Insights

October 6, 2017

MAP Matrix™ | Service Delivery Automation | Market Insights™

Hotspots for SDA Talent tlnt pool

October 6, 2017

Service Delivery Automation (SDA) Employed Talent Pool | Market Insights™

Hotspots for SDA Talent landscape

October 6, 2017

Service Delivery Automation (SDA) Services Global Sourcing Landscape | Market Insights™

top 10 cost elements biz case

May 12, 2017

Top 10 Cost Elements: Service Delivery Location Business Case Assessment | Market Insights™

A continuum of types of service delivery automation

May 9, 2017

Service Delivery Automation (SDA) Continuum | Market Insights™

Next gen FA levers

May 9, 2017

Key Next-Gen F&A Levers | Market Insights™

InfrSrvcsAuto srvcs auto interpl

September 8, 2016

Infrastructure Services Delivery & Automation Interplay | Market Insights™

SDA Beyond Mssgs Tech shifts

January 22, 2016

Technology Shifts the Mindset | Market Insights™

SDA Beyond Mssgs Talent Pyramid

January 22, 2016

SDA Impacts on the Talent Pyramid | Market Insights™