Category: Events

5G Adoption in APAC: Navigating Challenges and Maximizing ROI | Webinar

on-demand WEBINAR

5G Adoption in APAC: Navigating Challenges and Maximizing ROI

The advent of 5G technology has promised unmatched opportunities for enterprises with new use cases that can benefit the topline. However, despite the hype around private 5G, current adoption patterns in APAC are not providing the promised potential. These ROI conversations have become even more pivotal given the macroeconomic conditions. 

Join this webinar as our analysts provide buyers, service providers, and telecom providers with insights into the latest developments, challenges, and opportunities in the APAC market for private 5G.

Our speakers will discuss:

  • What is the potential of 5G in the diverse APAC market?
  • What is the current maturity for private 5G adoption, what are best practices, and what challenges should APAC enterprises keep in mind?
  • How can enterprises ensure maximum ROI from private 5G adoption?

Who should attend?

  • CIOs and CTOs,
  • IT strategy heads
  • Heads of outsourcing
  • Procurement managers
  • Network leads and managers
  • Cloud head
  • 5G leads
  • Cloud and infrastructure heads
Mukesh Ranjan
Akshat Vaid

Operational Work Insights – The Key to Building Successful Digital Transformation for the Future | Webinar

Webinar

operational work insights - The Key to Building Successful digital transformation for the future

June 15, 2023
7:30 AM PT | 10:30 AM EST

Catch Amardeep Modi, Vice President at Everest Group as he joins an expert panel to discuss how to identify challenges & opportunities in intelligent process automation and how organizations can optimize their workforce productivity & efficiency to gain immense value out of the application of diverse robotic process automation (RPA) tools & technologies.

They will discuss:

  • The current challenges being faced by global organizations.
  • How Work Insights can turn process and productivity data into actionable insights
  • Understand how to achieve higher levels of agent productivity with ease.
  • Unlock the power of Work Insights in assessing process maturity.
  • Learn the art of identifying opportunities for standardization and automation.
Amardeep Modi
Vice President, Everest Group
N. Shashidhar
Vice President and Global Platform Head, EdgeVerve

Winning Employer Value Propositions: Strategies from Top GBS Employers | Webinar

On-Demand Webinar

Winning Employer Value Propositions: Strategies from Top GBS Employers

Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

To learn what a truly effective EVP entails, Everest Group conducted a study to find the top GBS employers by examining the employer brand perceptions of more than 300 leading GBS organizations across India, Poland, and the Philippines. The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide.

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings.

We’ll also hear from best-in-class GBS organizations, including Sun Life Asia Services Centres, Experian, and Target in India, on how they differentiate themselves in talent markets and the resulting key implications for the GBS industry.

Our speakers will discuss:

  • What factors impact GBS brand perception as an employer in key markets?
  • How can companies evaluate their own brand perception from an employee’s perspective?
  • How does employer branding correlate with factors such as GBS age, size, and industry vertical?
  • What are the top employee grievances?
  • What initiatives do best-in-class organizations employ to enhance overall brand perception?

Who should attend?

  • GBS site leaders
  • GBS strategy leaders
  • Heads of human resources
  • Heads of talent acquisition
Aggarwal Rohitashwa B
Partner
Everest Group
Kumar Shivangee
Senior Analyst
Everest Group
Rajeev
Rajeev Bhardwaj
Vice President & Chief Human Resources Officer
Sun Life Asia Service Centres
David Palmieri square
David Palmieri
Managing Director, Head of Global Business Services
Experian
Bruces headshot square
Bruce Starnes
SVP & President
Target in India

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics | LinkedIn Live

LINKEDIN LIVE

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics

View the event on LinkedIn, which was delivered live on Thursday, June 8, 2023.

Organizations’ methods of tracking performance metrics of impact workers vary across the board. 📊 Impact measurement can be a powerful tool to inform program creation, assess effectiveness, and drive decision-making. 💡 But when it comes to the measurement of impact workers’ metrics, what is the most effective approach, and how do you use the data for better business outcomes? 🤔

In this LinkedIn Live session, we will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for better business case creation. 🔎

Watch to learn more about this important topic and to gain valuable insights into how to effectively measure the impact of impact sourcing initiatives. 🌟

What questions did the event address?

  • Market standards and general recommendations 📈
  • Key approaches followed by organizations 🤝
  • Learnings from best-in-class peers 🏆
  • Pitfalls to avoid and best practices to follow ⚠️💡

Meet The Presenters

Welcoming the AI Summer: How Generative AI is Transforming Experiences | Webinar

On-demand Webinar

Welcoming the AI summer: How Generative AI is Transforming Experiences

Generative AI (GAI) technology has been around for nearly half a century. But recent developments in the maturity of AI models, faster computation power of systems, and availability of high-quality training data are redefining the technology in 2023.

While tech giants like Microsoft, Google, and Meta fight to dominate the GAI landscape, leading experience providers like Adobe, Salesforce, and Oracle are entering the market with significant investments.

In this webinar, Everest Group’s experts will highlight the use cases and potential of GAI technology in crafting experiences, its limitations and risks in terms of full-fledged commercial adoption, and the industry’s predicted response.

Our speakers will discuss:

  • How can enterprises leverage GAI to unlock business value, and what are the current use cases?
  • What is the role of GAI in experience design?
  • What challenges in the experience ecosystem is GAI helping to address?
  • What is the future potential of GAI technology?
  • How can service providers and enterprises leverage GAI for enhanced efficiency and productivity?

Who should attend?

  • CMOs
  • CIOs
  • CTOs
  • Heads of customer experience
  • Heads of marketing
Krishan Nisha gray square 1
Practice Director
Nitish Mittal
Partner
Sharma Sharang Refresh gray square
Vice President

NASSCOM GCC Conclave 2023: Upgrade your CX Game with New-age Tech | Event

EVENT

NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH!

June 1, 2023

Everest Group’s Managing Partner, Eric Simonson, will chair a session titled, Upgrade Your CX Game with New-age Tech!, on June 1. The session will examine how, to thrive at scale, enterprises need to constantly design and redesign their experience ecosystem to be agile and responsive to customer needs. This session will discuss opportunities and challenges for the GCCs to continue implementing new technology to impact experience across stakeholders.

The 13th edition of NASSCOM GCC Conclave marks the return of a full in-person experience after three years. 

This year’s theme, Getting Ready for the Hyperconnected World, aims to emphasize continuous digital transformation via collaborative innovation and further discuss India’s role. There is an urgent need for GCC leaders to collaboratively come together to discuss their greater role to create competitive advantage for their global enterprises. It is imperative to constantly identify new growth opportunities, drive innovation with emerging tech and realign business strategies.

Will you be visiting Bengaluru for NASSCOM GCC Conclave? Let’s have a conversation! Drop in at stall number 15.

Learn more

Simonson Eric Refresh gray square
Eric Simonson
Managing Partner, Everest Group

The Future of Supplier Management: How Technology Can Be Your Competitive Advantage | Webinar

on-demand WEBINAR

The Future of Supplier Management: How Technology Can Be Your Competitive Advantage

Traditionally, most organizations have managed their suppliers through spreadsheets and outdated processes. But digital transformation is developing in this space, and organizations see the benefits of a technology-driven approach.

In this webinar, our experts will guide you through the process of designing a supplier management tech stack for your organization. We will discuss the challenges organizations face in adopting supplier management tools and how to overcome them, including budget constraints, lack of integration with existing ERP solutions, and operational issues. You’ll learn how to integrate technologies across the supplier management lifecycle and choose the right tools to enhance your supplier management function.

Join us to learn the types of tools available and how they offer different functionalities for supplier onboarding, risk management, performance management, and information management.

What questions will the webinar answer for the participants?

  • Which activities can be impacted by technology under supplier lifecycle management?
  • What are the technology adoption trends for supplier management activities?
  • What are the challenges enterprises face in adopting tools for supplier management activities?
  • How do organizations choose between best-of-breed and suite solutions?
  • How do organizations structure their supplier management technology stack?

Who should attend?

  • Supplier management technology providers
  • Chief growth officer
  • Analyst relations executives
  • Product managers
  • Sourcing and vendor management
  • CPOs
  • Indirect sourcing leads
  • Category managers
  • Sourcing risk managers
  • Supplier management technology providers
Fong Amy Refresh gray square
Partner
Malhotra_Bhanushee
Practice Director
Thunga Akash 1
Akash Thunga
Senior Analyst
Aniruddha edited

Zones Technology Forum (ZTF) 2023 | Event

Virtual event

Zones technology forum 2023

June 1, 2023

Join Everest Group’s Yugal Joshi for the opening keynote of the virtual conference, Zones Technology Forum 2023.

In the face of unrelenting macroeconomic scenarios facing companies, creating value and reducing costs is essential. Yugal Joshi will join other speakers to share thought leadership and discuss real-life case studies during his keynote to discuss what can be done and how companies can navigate tough scenarios.

Yugal Joshi
Partner, Everest Group
Deepak Purohit
Vice President, Advanced Solutions, Zones

Transforming Customer Experience in Healthcare with Hyper-personalization | LinkedIn Live

LINKEDIN LIVE

Transforming Customer Experience in Healthcare with Hyper-personalization

View the event on LinkedIn, which was delivered live on Wednesday, May 31, 2023.

🏥The healthcare industry is undergoing a major shift driven by evolving customer expectations and care delivery models as customers and patients demand more hyper-personalized experiences. To meet this demand, healthcare enterprises are leveraging customer experience platforms (CXPs) to pull in data from multiple sources, analyze it, and generate actionable insights that enhance the customer experience across pre-care, care, and post-care interactions 📈.

📣 📣Join our experts as they discuss how enterprises should look at customer experience in healthcare and how the scope has evolved to include hyper-personalized experiences that span care management, proactive grievances redressal, and billing and payments.

What questions did the event address?

✅ How should service providers and enterprises think about customer experience?
✅ What key investments are required to drive superior customer engagement in healthcare?
✅What is the current CXP supplier landscape, and who are the new players?

Meet The Presenters

Measuring the Impact of Impact Sourcing | Virtual Roundtable

Virtual Roundtable

Measuring the Impact of Impact Sourcing

May 24, 2023 |
9 AM EDT | 7:30 PM IST

In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation. Organizations’ methods of tracking performance metrics of impact workers vary across the board, but what is the most effective approach, and how do you use the data for better business outcomes?

Join this virtual roundtable to discuss impact measurement and share key approaches, learnings, and best practices.

We’ll uncover the key aspects of impact measurement, including:

  • Market standards and general recommendations
  • Key approaches followed by organizations
  • Learnings from best-in-class peers
  • Pitfalls to avoid and best practices to follow

Who should attend?

  • ESG and sustainability leaders
  • Chief diversity officers
  • Sustainability leaders
  • Corporate social responsibility leaders
  • Workforce and talent strategy leaders
  • CHROs and heads of HR
  • Heads of outsourcing
  • Global sourcing managers
  • Service providers

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Soni Rita B
Rita Soni
Principal Analyst, Impact Sourcing & Sustainability Research
Paul Steenkamp
Paul Steenkamp
Founder at Jack Frost
Marzanne Collins 1
Marzanne Collins
Executive Advisor at Harambee Youth Employment Accelerator
Evan Jones
Evan Jones
Group Strategy Director at Harambee Youth Employment Accelerator

Request to Attend

"*" indicates required fields

Name*

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.