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How To Achieve the Promise of Generative AI | Blog

There are many challenges facing large enterprises when adopting generative AI. I am shocked at the conviction that this tool is powerful. Yet our ability to get significant value from it continues to be stymied. No killer apps have emerged. […]

by Peter Bendor-Samuel

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Blogs
Business people shaking hands, finishing up a meeting.
CX / Customer Experience Mergers & Acquisition Outsourcing

Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

by David Rickard and 1 other
Blogs
Change Management
Talent

Hiring Advice in Light of Potential Recession

by Peter Bendor-Samuel
Blogs
Automation

Is AI Emotion Detection Ready for Prime Time?

by Anil Vijayan and 2 others
Blogs
Healthcare Industry Life Sciences Industry Outsourcing Pricing

Increased Deal Activity in Revenue Cycle Management (RCM): What is the Winning Formula? | Blog

by Ankur Verma and 1 other
Blogs
Location Strategy Talent

Strategies to Expand Labor Pools Today and in a Recession | Blog

by Peter Bendor-Samuel
Blogs
Service Provider Industry

Invest to Grow or Invest in Efficiency? | Blog

by Peter Bendor-Samuel
Blogs
Robotic Automation
Cloud Infrastructure IT Services Outsourcing

Building a Resilient Supplier Cyber Risk Management Strategy | Blog

by Sakshi Nigam and 1 other
Blogs
View of a building from the ground
Shared Services / Global Business Services Centers

4Cs to Successfully Attain Business Agility in GBS Organizations | Blog

by Meghna Thomas and 1 other
Blogs
Cloud Infrastructure IT Services Service Provider Industry

Technology Service Providers’ Conundrum: Cloud Good for Growth, Not for Their Leadership | Blog

by Peter Bendor-Samuel and 1 other
Blogs
Automation Service Provider Industry

Resilience and Stability in the Workers’ Compensation Industry – This is the Right Time for Claims Transformation to Secure Future Growth | Blog

by Somya Bhadola