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In the news
CX / Customer Experience

9 Customer Journey Mapping Tools That Can Improve Your CX | In the News

by Sharang Sharma
Market Insights™
CX / Customer Experience

Contact Center Working Models | Market Insights™

by Sharang Sharma
Webinars

Welcoming the AI Summer: How Generative AI is Transforming Experiences | Webinar

On-demand Webinar

1 hour

PEAK Matrix®
Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2024
Service Provider Industry

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment

by Sharang Sharma and 3 others
Market Insights™
CX / Customer Experience Location Strategy Service Provider Industry

Leading CXM Providers in Africa | Market Insights™

by Sharang Sharma and 3 others
Market Insights™
CX / Customer Experience Technology Industry

CX- and EX-related Metaverse Benefits for Enterprises | Market Insights™

by Sharang Sharma and 3 others
In the news
CX / Customer Experience Service Provider Industry

There is Little to Applaud in Recent CX Mega-mergers | In the News

by Sharang Sharma and 1 other
Events

Delivering CXM Services from Africa: Who, Where, Why, and How | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Blogs
Acquisition
CX / Customer Experience Mergers & Acquisition

Teleperformance Proposes to Acquire Majorel: Global Titans Continue Their Unstoppable Run in the Customer Experience Management Industry | Blog

by Sharang Sharma and 2 others
Blogs
Wipro Acquires Capco Creating End-to-End Digital Consulting Services
CX / Customer Experience Mergers & Acquisition

Concentrix Acquires Webhelp: A Game Changer in the Global Customer Experience Management (CXM) Landscape | Blog

by Sharang Sharma and 2 others