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Blogs
Customer Experience Management Industry
CX / Customer Experience Mergers & Acquisition

Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry

by Sharang Sharma and 3 others
Blogs
CX / Customer Experience

The Contact Center Upgraded: Everything You Need to Know About Contact Center as a Service (CCaas) | Blog

by Sharang Sharma and 3 others
Blogs
CX / Customer Experience

Outsourcing Your CXM Operations for the First Time – Here Are 10 Things to Consider | Blog

by Sharang Sharma and 2 others
Blogs
CX / Customer Experience

CXM Market’s Dream Run – What’s Driving It and Will It Last? | Blog

by Sharang Sharma and 2 others
Blogs
CX / Customer Experience Mergers & Acquisition

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry? | Blog

by Sharang Sharma and 2 others
Blogs
Automation

Using Technology to Assess Contact Center Agents’ Language Skills | Blog

by Sharang Sharma and 1 other
Blogs
Automation

Race to Reality: Full Contact Center Automation vs Fully Automated Cars | Blog

by Sharang Sharma and 1 other
Blogs
chatbots in contact centers getting smarter
Automation CX / Customer Experience

Chatbots are Getting Smarter, and That’s Good News for Contact Centers | Sherpas in Blue Shirts

by Sharang Sharma and 1 other
Blogs
Rubber bands

What’s Driving All the Consolidation in the Contact Center Outsourcing Market? | Sherpas in Blue Shirts

by Sharang Sharma and 1 other
Blogs
Customer

Adapting to Evolving Client Needs – the New Mantra of Growth for Smaller Contact Center Service Providers | Sherpas in Blue Shirts

by Sharang Sharma