Reimagine growth at Elevate – Dallas 2025. See the Agenda.

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In the news
CX / Customer Experience Service Provider Industry

There is Little to Applaud in Recent CX Mega-mergers | In the News

by Sharang Sharma and 1 other
Events

Delivering CXM Services from Africa: Who, Where, Why, and How | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Blogs
Acquisition
CX / Customer Experience Mergers & Acquisition

Teleperformance Proposes to Acquire Majorel: Global Titans Continue Their Unstoppable Run in the Customer Experience Management Industry | Blog

by Sharang Sharma and 2 others
Blogs
Wipro Acquires Capco Creating End-to-End Digital Consulting Services
CX / Customer Experience Mergers & Acquisition

Concentrix Acquires Webhelp: A Game Changer in the Global Customer Experience Management (CXM) Landscape | Blog

by Sharang Sharma and 2 others
Blogs
Automation Banking Industry CX / Customer Experience Financial Services Industry Service Provider Industry

ChatGPT Trends – A Bot’s Perspective on How the Promising Technology will Impact BPS | Blog

by Sharang Sharma
Blogs
CX / Customer Experience

CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How | Blog

by Sharang Sharma and 3 others
Blogs
CX / Customer Experience

How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn | Blog

by Sharang Sharma and 3 others
Events

Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

Blogs
Customer Experience Management Industry
CX / Customer Experience Mergers & Acquisition

Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry

by Sharang Sharma and 3 others
Blogs
CX / Customer Experience

The Contact Center Upgraded: Everything You Need to Know About Contact Center as a Service (CCaas) | Blog

by Sharang Sharma and 3 others