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Webinars
Navigating the CXM Outsourcing Landscape - Presentation - 1200x628

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar

On-demand Webinar

1 hour

LinkedIn Live

Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Events

When High Tech meets High Touch: Generative AI in CX | Networking Event

April 18, 2024

Networking Event

PEAK Matrix®
Trust and Safety Services
Trust & Safety

Trust and Safety Services PEAK Matrix® Assessment

by David Rickard and 3 others
PEAK Matrix®
Marketing Services PEAK Matrix® Assessment 2024

Marketing Services PEAK Matrix® Assessment

by David Rickard and 2 others
LinkedIn Live

How Will Next-gen Technologies Be Financed in CXM Delivery? | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Market Insights™
Strategic Considerations for Customer Experience Management Portfolio Rebalancing
CX / Customer Experience Outsourcing

Strategic Considerations for Customer Experience Management Portfolio Rebalancing | Market Insights™

by David Rickard and 4 others
Market Insights™
Enterprise Strategies to Realize Price Arbitrage Benefits in Customer Experience Management Services
CX / Customer Experience Outsourcing

Enterprise Strategies to Realize Price Arbitrage Benefits in Customer Experience Management Services | Market Insights™

by David Rickard and 4 others
Market Insights™
Emerging Customer Experience Management Delivery Locations
CX / Customer Experience Outsourcing

Emerging Customer Experience Management Delivery Locations | Market Insights™

by David Rickard and 4 others
Videos

Everest Group’s Key Issues 2024 Study: Key Learnings

by David Rickard