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LinkedIn Live

How Will Next-gen Technologies Be Financed in CXM Delivery? | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Market Insights™
Strategic Considerations for Customer Experience Management Portfolio Rebalancing
CX / Customer Experience Outsourcing

Strategic Considerations for Customer Experience Management Portfolio Rebalancing | Market Insights™

by David Rickard and 4 others
Market Insights™
Enterprise Strategies to Realize Price Arbitrage Benefits in Customer Experience Management Services
CX / Customer Experience Outsourcing

Enterprise Strategies to Realize Price Arbitrage Benefits in Customer Experience Management Services | Market Insights™

by David Rickard and 4 others
Market Insights™
Emerging Customer Experience Management Delivery Locations
CX / Customer Experience Outsourcing

Emerging Customer Experience Management Delivery Locations | Market Insights™

by David Rickard and 4 others
Videos

Everest Group’s Key Issues 2024 Study: Key Learnings

by David Rickard
Videos

What Will Enterprises Expect from Their Service Providers? [Panel 1]

by David Rickard
Webinars

The Generative AI Advantage in Enterprise CXM Operations | Webinar

On-demand Webinar

1 hour

Events

GSA’S Sustainable Sourcing Symposium | Conference

January 31, 2024

London

Market Insights™
Next-generation KPIs for Digital Customer Experience Management Adoption
CX / Customer Experience

Next-generation KPIs for Digital Customer Experience Management Adoption | Market Insights™

by David Rickard and 3 others
Market Insights™
Evolving Digital CXM and the Future of Outsourced Digital CXM with Gen AI
CX / Customer Experience

Evolving Digital CXM and the Future of Outsourced Digital CXM with Gen AI | Market Insights™

by David Rickard and 3 others