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CSC Splits Itself Apart | Sherpas in Blue Shirts

CSC announced it is splitting into two companies. One will provide service to commercial and government organizations worldwide; the other will serve the U.S. public sector businesses. What are the implications for the services industry? CEO Mike Lawrie has been running CSC’s turnaround. The story line he drove was that he would first drive earnings […]

Capita’s German Gambit | Sherpas in Blue Shirts

Over the years we have seen Capita successfully expand from one market sector to another in the UK and Ireland. Since 1984 when it only served the UK local government sector, it has expanded into seven major verticals and over 15 segments of those. The latest expansion plans take it beyond the UK and Ireland […]

80/20 Stands on Its Head in the Services Industry | Sherpas in Blue Shirts

The mantra of 80/20 (80 percent offshore, 20 percent onshore) has been the war cry for the services industry for the last 10 years. It has stood for the absolute sweet spot for a services player, particularly in terms of maximum leverage of offshore talent. This has been the most profitable space. Providers that approached […]

HP Cracks Security Market with Advisory Services | Sherpas in Blue Shirts

It was back in 2013 when Meg Whitman started to highlight the importance of advisory services for HP, repeating it as part of the “advise, transform and manage” message which she regularly articulated  in interviews and briefings.  Last week, HP held an EMEA security event for analysts in Boeblingen, Germany. The thing that stood out […]

The Automation Technology Starter Question | Sherpas in Blue Shirts

A question that we are often asked about service delivery automation (SDA) is “What technology should we use to automate our business processes?” The answer to this, of course, depends on the organizations requirements and existing capabilities, but there are some basic and general rules that can help organizations get started on their automation journey. […]

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