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When Bobby Pinson recorded his country & western song “Don’t Ask Me How I Know” dispensing bits of wisdom, I’m sure he didn’t realize he was providing advice to service providers. But my favorite line in the song is also great advice for today’s BPO providers — “Sell your truck while it’s still running.” That’s […]
Whether you are a service provider or a buyer of services, you can benefit significantly from a relatively new delivery model in the services ecosystem — outsourced in-home services. Why is it attractive? The in-home model leverages the labor arbitrage idea but applies it in a different way for even greater benefits. Over the last […]
Originally posted on Global Services Media The locations landscape in India for delivery of offshore BPO services has expanded considerably beyond the established tier-1 locations. India offers 20+ tier-2/3 locations for offshore BPO services delivery with some of them having significant market activity (e.g., Kochi, Trivandrum, Kolkata, Jaipur) while others (e.g., Ahmedabad, Indore, Vizag, Chandigarh) […]
“We want to create comprehensive mobile apps that mirror the functionality of traditional applications.” Every time I hear an organization say that, I think about a mobile application or strategy that is fast forwarding toward a grand failure. Why? There is a simple answer. No one wants, or can actually use, a mobile app that […]
It’s a curious conundrum. Finance and Accounting Outsourcing (FAO) has proven its ability to deliver savings of 30-45 percent, and usually provides other non-financial benefits such as better transaction documentation/auditability, faster and richer reportability, and dynamic workflow. So why are FAO transitions far more hesitant and spasmodic than those of Information Technology Outsourcing (ITO) or […]