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Finance and Accounting Outsourcing (FAO) continues to grow with a healthy rate of 11% and US$3.8 billion in annualized spend. Everest Group’s FAO Annual Report (2012) provides a comprehensive coverage of the FAO market and analyzes it across various dimensions. In this video, Abhishek Menon, Practice Director, reviews a couple of key findings from the […]
As discussed here before, a number of different enterprise cloud adoption paths are emerging. These patterns range from “Observers,” who are taking a reactive, wait and see approach to migration to “Transformers,” who are using private and public clouds to drive wide scale IT transformation and modernization programs. Not surprisingly these transformers are the Holy […]
In its comparatively short yet highly significant lifetime, the cloud industry has quickly devolved into a confusing morass of technology jingoism, marketing hype, aggression, and even negative allegations. Though the SaaS world is reasonably understood, it’s the infrastructure cloud that is creating an enterprise cloud war. Just think about the flurry of announcements and assertions […]
While buyers have typically approached, evaluated, and made third-party business process service delivery sourcing decisions at the operational level, and separated out decisions on the underlying software applications and/or technology infrastructure, they are increasingly realizing the value of looking at IT and BPO in an integrated manner. Enter Business-Process-as-a-Service (BPaaS), a model in which buyers […]
For those tracking the global service market, reports of 10-15% salary increases in low-cost countries is almost expected. For executive management not familiar with the offshoring of services, seeing these headlines in the business press is unnerving. But should it be? I am not arguing that wage inflation in low-cost countries is equal or lower […]