global services
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They’re Changing Guard at Cabinet Office | Sherpas in Blue Shirts

Stephen Kelly, the UK government Chief Operating Officer (COO) is to step down from his role in November to become CEO of Sage, the UK software company. Kelly was appointed Government COO back in 2012. He has played a key role in the Cabinet Office’s efficiency agenda since 2011, when as Crown Commercial Representative, he […]

Surprising Strong Profit Performance by Syntel and TCS Bodes Well for the Industry | Sherpas in Blue Shirts

The Q2 earnings reports for Syntel and TCS show not only a strong performance for both companies but, surprisingly, show stronger earnings growth than revenue growth. We’ve seen stronger earnings than revenue results with other providers in the past, but this is surprising. That’s because it reverses a trend the industry has been experiencing. This […]

Accenture and IBM Playing from the Same Playbook in Shaping Their Future | Sherpas in Blue Shirts

Accenture appears to be picking up its pace of acquisitions and making a series of big moves. This is not a new tactic for Accenture; historically nearly every time you turned around there was another Accenture acquisition. But clearly the pace has quickened and the size of the acquisitions has increased. It’s important to understand […]

Why BPO Providers Are Disappointing Investors | Sherpas in Blue Shirts

Out of 22 outsourcing stocks, a few have outperformed the S&P to date this year: EXL Service, Global Payments, Star Tek and UEPS. But 18 have underperformed by an average of 9 percent so far. Why is this trend happening? First, investors are always forward looking, and stock disappointments or exuberance are relative to the prior […]

Impact of Canada’s Foreign Workers Program on Global Services | Sherpas in Blue Shirts

“Putting Canadians First” — the title on the document explaining changes to the nation’s Temporary Foreign Worker Program —makes the Canadian government’s intent clear. Canada is forging ahead with adjustment to its immigration policy. The result will increase costs for global service providers in two important dimensions. At this point, it’s now very unlikely that […]

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