Will Infosys Need to Acquire BPO and Infrastructure Properties Before it Can Reignite Traditional Outsourcing Growth? | Sherpas in Blue Shirts

Recently Infosys posted better-than-expected earnings. But it also indicated an upcoming adjustment in strategy, stating it plans to pursue growth through traditional outsourcing contracts and will deemphasize its focus on software as a source of growth. Infosys has long been a stalwart of the Indian heritage firms and built its impressive growth and profitability through […]

Work-at-home Staff: the Feather in Cloud Contact Centers’ Cap | Gaining Altitude in the Cloud

Our last blog on contact centers focused on how next generation technology can drive new sources of savings in contact center operations. Now let’s turn our attention to how cloud-based contact centers create the opportunity to fundamentally rethink the traditional staffing model. Hosting a contact center in the cloud removes certain technical limitations that dictate […]

How Sales and Marketing Teams Can Avoid Being Bitten by the Paradigm Shift in IT Spend Decisions | Gaining Altitude in the Cloud

Organizations are facing a paradigm shift in the way they envision, initiate and fund technology that drives business value. As discussed in my prior blog post, The Curveball Impact on IT Spend Decisions, a shift in influence has created two distinct buying markets within an organization. These two markets behave very differently and thus have […]

The Curveball Impact on IT Spend Decisions | Gaining Altitude in the Cloud

There is an interesting new twist these days on how organizations initiate, fund, and make IT spend decisions. It’s sparked by two major trends: Nicholas Carr’s 2003 Harvard Business Review article claiming that “IT doesn’t matter” and the consumerization of IT. As a result, some organizations no longer view their CIOs as responsible for generating […]

System Integrators Join the Party in the Cloud | Gaining Altitude in the Cloud

Many folks, even those who follow the technology services industry closely, attribute the cloud computing ecosystem to the public/cloud hosting service providers and SaaS/platform providers. While these two categories of service providers indeed form the backbone of the cloud universe, others also play pivotal roles in enabling cloud services. The following image illustrates the service […]

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