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As the market for cloud services expands, the providers at each level of the stack are realizing various opportunities beyond their core solutions. They are also realizing that scale is absolutely critical for the success of cloud services. As a result, they’re starting to enter each others’ domain. Let’s take a look. Platform-as-a-Service (PaaS) Providers […]
For those of us who are industry observers, it is not a secret that the traditional Infrastructure Outsourcing (IO) market has stopped growing and is currently contracting at a rate of 2 percent a year. The secular trends driving this contraction are numerous and include client frustration with the contracting model, lack of flexibility, poor […]
Input-based pricing has traditionally been the preferred engagement model for buyers of application outsourcing (AO) services. Their penchant for input-based pricing is indicative of their ability to own more risk. However, when lightning struck in the form of the economic downturn, buyers began revisiting their engagement models to derive the best value from their IT […]
The debate on whether outsourcing or global in-house centers (GICs) is the better service delivery option for today’s enterprises has again been ignited by multiple divestitures in 2012. While there are solid arguments in favor of both models, the truth is that companies have to change their sourcing decisions from time-to-time to maximize value from […]
Understanding the importance of effective service level agreements (SLAs) that are practical and create business value, most buyers design contract SLAs that are generally within provider’s control, are measurable, promote convergence of interests, and usually have a proper baseline. However, many buyers feel a need to reassess and redesign their service levels at some point […]