Video: Outsourcing Implications of Healthcare Payer-Provider Convergence | Sherpas in Blue Shirts

In March 2013, Everest Group released a complimentary viewpoint titled “Outsourcing Implications of Healthcare Payer-Provider Convergence.” This viewpoint delves into the technology priorities for payers and providers. Given the complex nature of the technology priorities, this viewpoint brings out the supply-side challenges for organizations and how they can go about selecting the right service partner […]

7 Things We Learned at Cloud Connect | Gaining Altitude in the Cloud

Originally posted on Leverhawk It was an interesting week last week at Cloud Connect Silicon Valley. In addition to the keynotes and track sessions, we also saw the release of the summary results of the latest joint Cloud Connect / Everest Group survey on enterprise cloud adoption.  Here are the seven things we took away from the conference, the survey […]

What Global Services Can Learn from the NFL Salary Cap | Sherpas in Blue Shirts

For readers who are not sports fanatics…the U.S. National Football League (NFL) – and many other professional sports leagues around the world – must abide by a rule called a salary cap that places a limit on the amount of money each team in the league can spend on player salaries. Every year, this results […]

How Cloud is Transforming the Call Center | Gaining Altitude in the Cloud

While the cloud is increasingly causing disruption and driving transformation in nearly all corners of today’s organizations, the call center is one of the most interesting and impactful to date. Call center environments are comprised of a variety of systems including interactive voice response (IVRs), automatic call distributors (ACDs), and outbound dialers, conventionally provided by […]

Cloud Continues to Disrupt – VMware Announced Public IaaS Cloud | Gaining Altitude in the Cloud

After months of rumor and anticipation, VMware, the hypervisor and virtualization giant, finally made public its intent to later this year launch its vCloud® Hybrid Service, a public infrastructure-as–a-service (IaaS) cloud. To date, discussions around this expected announcement have focused on alleged competition from Amazon Web Services (AWS), the anticipated impact on VMware’s relationship with […]

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