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In its comparatively short yet highly significant lifetime, the cloud industry has quickly devolved into a confusing morass of technology jingoism, marketing hype, aggression, and even negative allegations. Though the SaaS world is reasonably understood, it’s the infrastructure cloud that is creating an enterprise cloud war. Just think about the flurry of announcements and assertions […]
While buyers have typically approached, evaluated, and made third-party business process service delivery sourcing decisions at the operational level, and separated out decisions on the underlying software applications and/or technology infrastructure, they are increasingly realizing the value of looking at IT and BPO in an integrated manner. Enter Business-Process-as-a-Service (BPaaS), a model in which buyers […]
For those tracking the global service market, reports of 10-15% salary increases in low-cost countries is almost expected. For executive management not familiar with the offshoring of services, seeing these headlines in the business press is unnerving. But should it be? I am not arguing that wage inflation in low-cost countries is equal or lower […]
As we work with our clients to understand the implications of Next Generation IT technologies, it’s clear that large enterprise adoption of public cloud IaaS is progressing more slowly than other types of cloud services (e.g., SaaS, private cloud). When we ask ourselves “why,” we continue to come back to three critical issues: Vision and […]
During a panel on which I participated at the recent Shared Services and Outsourcing Week conference in Orlando, the topic of “hybrid models” came up again. Most of the market bandying about the term were illustrating their, or their clients’, “sophisticated” mix of outsourcing and captive shared services, when in reality – with all due […]