global services
sherpas in blue shirts log

Infosys’ New Strategy Connects all the Dots | Sherpas in Blue Shirts

I recently had a chance to sit down with Infosys’ CEO and his team, and they shared with me their new/renew strategy. From what I understand, it resonates with where the market is heading. This is remarkable as it addresses the vexing problems and risks service providers now face in trying to change their business […]

“You’re Still the One” – Why Nearshore UK Contact Center Locations Still Matter | Sherpas in Blue Shirts

Despite changing market needs, key locations in Scotland, Ireland, and N. Ireland continue delivering value in the contact center space to the greater UK market. First off, these locations remain relevant in terms of the 3 C’s – cultural affinity, cost savings, and coordinates. But if you broaden the view, you’ll also see that the […]

U.S. Domestic Sourcing: Early Insights from Research for RevAmerica Event | Sherpas in Blue Shirts

Three stoplights. Well, eventually four by the time I moved away in 1985. Also, a line of people each night around the new McDonalds for several days after it opened in the late 1970s.  This was the situation in my hometown of Maryville, Missouri with a population of just less than 10,000 people at the […]

Who Will Win the Prey Game in the US$76 Billion IT Deal Renewals Market? | Sherpas in Blue Shirts

With the rise of smart machines and robotic technologies replacing labor arbitrage, multi-sourcing becoming a norm, and “as-a-service” models increasing in adoption, the IT services (ITS) market is undergoing radical change. And it could wreak havoc on – or mean opportunities for – ITS providers nearing deal renewal time. It’s abundantly clear to us that […]

Old Wine in Old Wineskins | Sherpas in Blue Shirts

A famous teaching of Jesus explains that it’s a mistake to pour new wine into old wineskins because it will burst the skins and both the wine and the wineskins will be ruined. New wine belongs in new wineskins. I think we’re seeing this principle playing out in technology – where the consequences are profound. […]

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