KABOOM! Is an Implosion of the Services Market Coming? | Sherpas in Blue Shirts

There is rising concern among the Indian service providers that their arbitrage model is about to go through a significant and abrupt change – and not to their benefit. As I look at the various factors driving their concern, I see a set of challenges that will fundamentally reshape the industry and create new winners […]

Live Deal Support for Service Providers – Seller Beware! | Sherpas in Blue Shirts

Everest Group recently conducted an interesting engagement with a large service provider organization that displays the opposite of the phrase “caveat emptor”…caveat venditor, or “seller beware.” The provider was trying to extend its five-year-old deal with its client. The buyer had retained a consulting firm to advise on the competitiveness of the proposed pricing. Based […]

BPO: Healthcare Payers’ Swiss Army Knife | Sherpas in Blue Shirts

The healthcare payer market continues to experience rapid transformation as efforts to control costs, minimize waste, and root out fraud and abuse collide with the effects of an aging population, the burgeoning insured population brought on by the implementation of the Patient Protection and Affordable Care Act (PPACA), and advances in technology and medicine. Taken […]

The Internet of Things (IoT): What’s not to love? | Sherpas in Blue Shirts

If this year’s International Consumer Electronics Show was any indicator, the Internet of Things (IoT) has made the transition from fascinating concept to increasing reality. Companies are developing and launching all sorts of useful products for consumers: connected lightbulbs, health sensors, parking space finders, snow monitors, smart toothbrushes, self-watering flowerpots … and just about anything […]

Digital Is Shading Out Cloud | Sherpas in Blue Shirts

Three years ago global services industry was abuzz that the world would be set on fire by cloud computing. Today, although CIOs and senior executives, accept the cloud model and are looking to implement it, they are increasingly excited about infrastructure and the digitization of business. The digital revolution is shading out cloud, capturing the […]

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