That’s My Girl, but It Ain’t My Truck | Sherpas in Blue Shirts

The cowboy song by Rhett Akins, “That Ain’t My Truck,” where he discovers his girl has left him for another guy, reminds me of the anti-incumbency bias occurring in today’s global services marketplace. What’s causing clients’ infidelity to their incumbent providers? I believe many incumbent service providers find themselves displaced today because of three factors. […]

UK Outsourcing Giants Take Diverging Paths | Sherpas in Blue Shirts

Last week both Serco and Capita announced their interim results. Not only did the two companies show a widening gap in terms of financial performance, but they also highlighted diverging business strategies. Firstly, their financial performance in H2 2014 to date was very different: Operating margin: Capita has managed to stay on track to achieving […]

Next-Generation Options Change Relationships with Service Providers | Sherpas in Blue Shirts

The 16th century political theorist Machiavelli wrote that there is “nothing more dangerous, or more doubtful of success, than to attempt to introduce a new order of things.” I think we should remember his words as we embark on the journey to embrace the next-generation solutions entering the services marketplace. Next-generation options are now changing […]

Years of Plenty Followed by Years of Starvation for RIM Service Providers | Sherpas in Blue Shirts

Right now Remote Infrastructure Management (RIM) service providers are enjoying explosive growth as they take share from asset-heavy players. The labor arbitrage market is disintermediating or successfully attacking the traditional asset-heavy infrastructure space. But in every boom are the seeds of undoing. It reminds me of the story of Joseph in the Biblical book of […]

Sales Strategy Shift in the Cloud Services Market | Sherpas in Blue Shirts

The fact that enterprises are making a strategic intent shift to cloud and as-a-service models changes more than the service delivery model. It also changes the value proposition and therefore causes implications for provider’s sales strategies. For starters, the focus turns away from the provider’s capabilities. Sure, those capabilities are still important. But with the […]

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