global services
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Initial Reactions to Brexit and the Impact on the Global Services Industry | Sherpas in Blue Shirts

The uncertainty of Brexit is not good for any industry. This is particularly true for the global services industry, since it is based on aligning labour forces, regulatory and legal concepts, and economics across multiple countries. When one country faces such a fundamental discontinuity, it and others intertwined with it are certain to need time […]

What’s Driving All the Consolidation in the Contact Center Outsourcing Market? | Sherpas in Blue Shirts

Growth in the contact center outsourcing (CCO) market has slowed to ~4 percent – as compared to 5-6 percent a few years ago – primarily due to service providers’ focus away from the traditional cost-driven business model toward value-added services, omnichannel solutions, and high-value work that will shape the contact center market of the future. […]

Tips for Creating Relationships across IT and Business Boundaries | Sherpas in Blue Shirts

Proven actions that enable more effective communication across lines of business, departments and other silo boundaries. In today’s fast-moving digital world, creating relationships that enable and sustain collaboration to solve problems or create new value is a key to success. And as I’ve blogged before, CIOs need to create relationships between their IT teams and […]

IoT Analytics: Living on the Edge or Sailing in the Cloud? | Sherpas in Blue Shirts

The technology vendor landscape of IoT edge analytics is heating up, with providers such as Cisco and IBM collaborating in an edge partnership, GE Digital’s Predix augmenting its edge capabilities, HPE boosting the capabilities of its Vertica portfolio, and PTC adding muscle to ThingWorx. They and all the leading IoT analytics vendors, including AWS IoT, […]

How the IT Model Impacts Realities of Changing Economic Conditions | Sherpas in Blue Shirts

How CIOs can scale IT costs to fit challenges of oil and gas and other commodity businesses. Businesses dealing with cyclical commodities face ongoing challenges from fluctuating market pricing forces. It’s easy to understand in the context of a business in the oil and gas industry today. The price of their product recently dropped from […]

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