global services
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What Venture Capitalists Can Teach Us about Driving Transformation | Sherpas in Blue Shirts

The current way we buy complex services through a purchasing department is to come up with elaborate detailed requirements, which often can only be implemented over several years. We put these out to bid, forcing the vendor community to respond with far more detail and waterfall project plans laying out in excruciating detail how they […]

Whiteboard vs Keyboard Services | Sherpas in Blue Shirts

I recently went to dinner with a CIO who talked about having two major service providers in his company’s portfolio – an Indian provider and Accenture. He told me he uses both providers aggressively. We were talking about the fact that both providers have similar rate cards, large numbers of offshore workers, and they both […]

Thinking about Robotic Process Automation (RPA) – What Can You Learn from Your Cloud Journey? | Sherpas in Blue Shirts

Everyone is talking about the emerging disruptive technology that is the next transformational solution… Tales of massive cost reductions and time-to-market improvements that will leave your competitors in the dust abound… You are getting pressure from the C-Suite about what you’re doing about it… The vendors have lots of slideware, but precious few production examples […]

Breakthrough Metrics for Solutioning a Customer Transformation Journey | Sherpas in Blue Shirts

There’s no silver bullet for driving change; it’s a challenge in any organization and services providers and their clients struggle with this. In working with providers and buyers on transformation deals over the years, I observed the need for breakthrough metrics to drive the change through the buyer’s organization. As I mentioned in my previous […]

Transformation Services Procurement: What’s Wrong with this Picture? | Sherpas in Blue Shirts

For large transformation projects, the services world has locked itself into a world permeated with high dead deal costs, wasted solutioning, and long transitions of nine to 18 months where the client sees low value and tries to get the provider to absorb the cost as well as expensive consultants and legal fees for the […]

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