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Events

Service Provider Breakfast — June 22 | Event

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Everest Group leaders will host a service-provider focused breakfast on June 22 in Las Colinas, Texas. This year’s theme is “New World (Dis)Order | Partnering to Meet Today’s Transformation Challenge.”

Register for the breakfast

Key topics to be addressed include:

  • Expanding the enterprise clients’ mindset beyond traditional operational effectiveness and cost efficiency IT service delivery and outsourcing solutions
  • Economics, cultural, and other factors preventing enterprise customers from full consideration of “IT as a Value Creator” options
  • Approaches for overcoming the persistence of enterprises to focus on operational approaches in a world demanding that IT become a Value Creator
  • Why IT transformation situations at enterprises often go sideways and what can we do as third-parties to address the challenge.

When:
June 22 from 8 – 10:45 a.m. CDT

Where:
Omni Mandalay Hotel
Las Colinas, TX
221 Las Colinas Blvd E, Irving, TX 75039, Enjolie Room

Register for the breakfast

Artificial Intelligence: Rise of the Machines — June 19 | Event

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Vice President of Research Sarah Burnett will be a key speaker at Digital Leader’s Annual Lecture on June 19 titled Artificial Intelligence: Rise of the Machines. This years events will be held in Central Leeds.

Sarah will participate in a panel discussion with other experts as they discuss the latest AI (artificial intelligence) trends and their anticipated impact on organizations.

When
June 19, 2017

Where
Salem Chapel
13-15 Hunslet Road
Leeds
LS10 1JQ
United Kingdom

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

Conference for Outsourcing Contact Centre Operations — June 14 | Event

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Vice President of Research Sarah Burnett will be a key speaker at this year’s Conference for Outsourcing Contact Centre Operations held on June 14 in Reading, England.

In addition to her keynote, Sarah will participate in a panel discussion with other experts as they discuss the latest RPA (robotic process automation) and AI (artificial intelligence) trends and their current and future impacts on end-user clients.

When
June 14, 2017

Where
Verizon LTD Building
Reading International Business Park
Basingstoke Road
Reading, England RG2 6DA

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

eMerge Americas — June 12 | Event

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Vice President of Research Salil Dani will be a key speaker at the 2017 eMerge Americas event in Miami on June 12.

Salil will lead a session titled “Columbia’s Value Proposition for Global IT and Digital Services.”

Everest Group supported ProColombia and the Ministry of Technology and Information & Communication (MinTIC) with research on Colombia’s value proposition for IT and Digital services including a detailed study of the as-is state of the industry and relative comparison to other key service delivery countries. The presentation in this session is a summary of the detailed findings shared with ProColombia, and is intended to provide an overview of key differentiators of Colombia as a service delivery location for IT and Digital Services.

When
Jume 12, 2017

Where
Miami Convention Center
Miami, FL

Speaker
Salil Dani, Research Vice President, Everest Group

Learn more and register to attend

8th Annual ABSL Conference — June 12 – 14 | Event

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Everest Group is the Expertise Partner of the 8th Annual ABSL conference held in Poland on June 12-14, and leaders H. Karthik and Eric Simonson will lead key sessions at the event. The theme of this year’s conference is “The Old World Disrupted.” Karthik will lead a session titled “Outsourcing vs SSC vs Hybrid: Make the Right Choice – Have a Strong Governance.” Eric will facilitate a panel discussion about what organizations need to do to seize the upside of disruption.

When:
June 12-14, 2017

Where:
Lodz, Poland

Everest Group speakers:

H. Karthik, Partner, Global Sourcing, Everest Group

Eric Simonson, Research Managing Partner, Everest Group

Learn more

Nexus 2017 — May 23-24 | Event

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Vice President of Research Salil Dani will be a key speaker at the 2017 Nexus nearshore conference at the Google Quad Campus in Mountain View, California.

Salil will speak on “The State of Nearshore: Key Finding and Analysis.”  Speaking session summary: Last year saw the expansion of digital services across Latin America, but will this trend continue? Many leaders were bullish on Argentina, Costa Rica, and Guadalajara Mexico, but what other regions are on the path to providing top notch talent? This presentation examines the relative cost of operations, the risk profiles and preparedness for digital of various regions across Latin America and who might be leading the way in offering cloud, mobile, big data, and IOT.

When
May 23-24, 2017

Where
Google Quad Campus
N Whisman Road
Mountain View, California

Speaker
Salil Dani, Research Vice President, Everest Group

Learn more and register

On Point | Summit: New World [Dis]Order — May 17-18 | Event

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Managing in times of uncertainty requires more than a wait-and-see approach. Join our two-day event in which we’ll discuss the rapidly evolving landscapes of globalization, automation, immigration, and digital transformation. (All meals and cocktail reception provided.)

Everest Group and other global services experts will lead group discussions and networking on the challenges of managing in uncertain times. You will have the opportunity to gain insights and exchange war stories with your strategic sourcing executive peers.

Join us for a lively exchange of ideas and learnings from industry experts

Keynote speaker:

  • Dr. Uri Dadush – Former Director of International Trade for the World Bank

Everest Group speakers:

See the full agenda and request to attend

Can Your Business Afford Excellence? — May 10 | Event

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Vice President of Research Sarah Burnett will be a key speaker at the May 10 conference hosted by Professional Outsourcing Magazine and Teleperformance: Can Your Business Afford Excellence?

The contact centre industry is more sophisticated than ever at its best. Personalisation, automation, and a more problem-solving approach are combining to make a better customer journey possible for anyone making contact with your organisation.

The difficulty is that the pressure is on to get costs reduced. The national living wage, the apprenticeship levy and just getting the right people into the job cost money. Outsourcing bodies and the clients need to work out how to re-engineer customer contact operations, taking advantage of automation and low cost locations, to ensure every stakeholder, and particularly the customer, ends up with the right deal. This event will focus on discussing the potential solutions to today’s challenges.

When
May 10, 2017

Where
The Mayfair Hotel
Stratton St
London, W1J 8LT

Speakers
Sarah Burnett, Research Vice President, Everest Group
Chris Sood-Nicholls, Managing Director and Head of Global Services, Lloyds Bank Commercial Banking

This is an invitation-only event

AI and Robotics — May 9 | Event

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Vice President of Research Sarah Burnett will be a key speaker at this year’s Conference for Outsourcing Contact Centre Operations held on May 9 in Lambeth, London.

A McKinsey Global Institute report says AI is contributing to a transformation of society “happening ten times faster and at 300 times the scale, or roughly 3,000 times the impact” of the Industrial Revolution. According to CB Insights, funding deals for AI startups increased 4.6x in the last five years, from 150 in 2012 to 698 in 2016.

Sarah will participate in a panel discussion with other experts as they discuss the future implications of AI and Robotics trends.

When
May 9, 2017

Where
IBM Southbank
76/78 Upper Ground
Lambeth, London
SE1 9PZ

Everest Group Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

NASSCOM GIC Conclave — April 20-21 | Event

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Everest Group leaders and analysts will attend and speak at the April GIC Conclave hosted by NASSCOM on April 20-21 in Hyderabad, India.  Everest Group Managing Partner Eric Simonson will lead a presentation titled, Digital for Efficiency vs Digital for Growth: Enterprise Priorities and Implications for GICs A summary of the discussion follows:

Enterprises are adopting digital technologies like Social, Mobility, Analytics, Cloud (SMAC) and IOT, not only to engage customers or create new business models, but to also streamline internal processes, drive efficiencies, or simply to make IT more agile and efficient. However, the nature and extent of adoption varies significantly across enterprises and industries depending on the enterprise priorities. This session aims to bring forth global enterprise trends on the digital adoption behavior of enterprises across segments and their priorities (efficiency vs growth) when allocating spends as well as the implications for GICs in the future.

When:
April 20-21, 2017

Where:
Hyderabad, India

Everest Group speakers:
Eric Simonson
Managing Partner, Research, Everest Group

Learn more