View the event on LinkedIn, which was delivered live on Thursday, April 25, 2024.
Life sciences enterprises are facing a pivotal juncture that demands a strategic decision regarding their CRM ecosystems after the Veeva-Salesforce split. 🧬💼
Watch this interactive LinkedIn Live discussion as our expert analysts explore the critical shift from CRM ecosystems to CX platforms and the next-gen technologies poised to deliver personalized CX. They will also examine the substantial opportunity for technology providers as enterprises update their CRM environments. 🚀🔍
What questions did this LinkedIn Live answer for the participants?
• Which high-priority modules across CRM/CX platforms are enterprises most interested in? 🎯
• Which functions within the life sciences commercial segment are more mature vs. others in terms of next-gen technology adoption? 💡
• What is the market sentiment around the Veeva-Salesforce split? 📊
What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?
Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They discussed the potential benefits and risks of outsourcing the CXM function and outlined best practices and key considerations to make when taking this step.
Attendees gained insights into CXM outsourcing during early maturity stages and came away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.
Additionally, service providers received an overview addressing the unique requirements of first-time outsourcers.
What questions did the webinar answer for the participants?
Who should attend?
Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond?
This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, delved into this first-of-its-kind regulation and its implications for enterprises, tech providers, and tech service providers. They discussed how to prepare for the legislation’s effects, including its extraterritorial impact, as the introduction of this comprehensive AI-focused legislation affected other global locations.
Watch this event and gain insights into the potential repercussions of this legislation, with advice for best practices and key considerations to make when implementing AI tools in light of this new Act.
What questions did the webinar answer for the participants?
Who should attend?
Related Content:
View the event on LinkedIn, which was delivered live on Wednesday, April 17, 2024.
Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled.
Watch this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls.
During this engaging LinkedIn Live, we discussed:
The main challenges facing enterprises when deploying gen AI
The scale of the data provision challenge
The practical steps that organizations can take to leverage gen AI
In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.
Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.
What questions did the webinar answer for the participants?
Who should attend?
Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. While e-Sourcing tools were the starting points for this digital transformation, they have evolved and are now enhanced by the addition of automation and artificial intelligence.
Watch this webinar where our analysts offered insights into the complex technology landscape of autonomous sourcing tools. They also discussed the various functionalities autonomous sourcing tools offer across the sourcing workflow, providing a clear understanding of their impact and benefits.
What questions did the webinar answer for the participants?
Who should attend?
Join Everest Group Vice President, Sharath Hari in an upcoming webinar that assesses AI’s impact on business. This webinar will explore insights from Everest Group’s latest report, showcasing how Digital Adoption Platforms (DAPs) are transcending their traditional functions to play a pivotal role in driving enterprises towards hyper productivity. The expert panel will discuss:
Krishna Charan, Vice President, Business Services at Everest Group, will be speaking at the 2024 VMS Professionals 17th Annual Conference in Chicago in a session titled, Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations.
Catch Everest Group Partner, David Rickard at Intelligent Sourcing’s dinner event on April 18, 2024. David’s keynote is titled When High Tech meets High Touch: Generative AI in CX.
View the event on LinkedIn, which was delivered live on Tuesday, April 4, 2024.
Despite the current environment, which at times seems full of cultural landmines when it comes to the topic of diversity and inclusion (D&I), most business leaders know that fostering a diverse and inclusive workplace is still vital to drive growth. The fact is that imbalances, such as the percentage of women in leadership roles, are real, and they present substantial challenges for organizations such as Global Business Services (GBS).
Watch this LinkedIn Live conversation as industry thought leaders discussed the critical topic of gender diversity and inclusion in GBS, approaches to confront workplace gender imbalances today and in the future, and possible repercussions if gender imbalances are ignored. 🌍
What questions does this LinkedIn Live answer for the participants?
✅ Why is gender diversity and inclusion critical in GBS? 🚺
✅ What are the challenges in addressing gender imbalances in the GBS workforce?
✅ What can be done to fix the issue in the short, medium, and long term? 🛠️
✅ What are the risks for GBS if gender representation is not deemed a priority? 🔍
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