By | Events

Everest Group is proud to be the official research partner of the November 17 SMARTSOURCING+ FORUM to be held in Zurich. Research VP Sarah Burnett and VP Julian Herbert will leading / moderating panels during the event on the topics of smart sourcing and digital transformation in outsourcing.

The business world is changing, bringing challenges and new opportunities. The need for adjustment in accordance with the new business demands is becoming ever more important. Yet strong efficiency, flexibility and innovation are what small to big companies consider critical, too.

The first SMARTSOURCING+ FORUM will be a full day event held at Metropol, Zurich. More than 20 international outsourcing leaders have confirmed their participation as speakers and panelists in the business event.

November 17, 2016

8001 Zurich, Switzerland

Everest Group Speakers
Sarah Burnett, VP, Research, Everest Group
Julian Herbert, VP, Everest Group

Learn more

EOA France — October 27 | Events

By | Events

Vice president, Research, Sarah Burnett will discuss the potential challenges, cost savings and opportunities RPA brings providers at this October 27 event hosted by the EOA France, in partnership with Accenture, Everest Group and Redwood Robotics.

October 27, 2016
8:00 – 10:15 a.m.

Axe France
118, avenue de France
75013 Paris, France

Sarah Burnett – Vice President, Everest Group
Michael Cable – Chief Evangelist, Redwood Robotics
Eric Rigal – Executive Director, Accenture

Learn more and register

ASA Staffing World 2016 — October 25-27 | Events

By | Events

Vice President of Research Relations Katrina Menzigian will co-lead a panel discussion on emerging global solutions on day two of the 2016 ASA Staffing World conference.

Attendees will dive into the competitive global staffing landscape with international industry executives to discuss critical developments within the global services industry that can strengthen and expand dialogue within the marketplace.

They will also learn from the panel how types of service providers, including recruitment process outsourcing (RPO) and managed service provider (MSP), are tapping into existing industry market share. For established firms to be competitive in the future, their talent acquisition approaches must evolve and be agile.

Date and Location

October 25-27 in San Diego, CA at the ASA Convention & Expo

Who Should Attend

Attendees who want to learn how their firms can stay ahead of the curve that is changing the staffing and recruiting process forever

Panel Members

  • Katrina Menzigian, Vice President, Research Relations, Everest Group
  • Christopher Hartman, Global Development Officer, Allegis Group
  • John W. Healy, VP and Managing Director, Kelly Services Inc.
  • Rebecca Henderson, Group President, Talent Solutions Group, Randstad Professionals

Learn more

NOA Service Delivery Automation SIG — September 14, 2016 | Events

By | Events

There is much demand for Robotic Process Automation (RPA) but adoption can raise a number of questions and challenges for those who are at the start of their automation journeys.

On September 14, members of the NOA will be presented with a valuable opportunity to hear Sarah Burnett of Everest Group talk about strategies for enterprise-grade automation, service providers’ approach to automated services plus  partnerships and contracting models. In addition, the event will include industry specialists who will also cover the following topics:

  • Should companies deploy RPA internally or hire a service provider to do it for them?
  • Should they buy the software licenses or buy through their service providers?
  • Should automation be in the scope of their outsourcing contracts?
  • Lessons for the next phase; emerging challenges and characteristics of successful adoption
  • Emerging challenges as the market ramps up, and organizations attempt to scale their automation capability

These  presentations will use  ongoing research into successful RPA adopters to pull out attributes and practices of successful organizations.

Speakers include:

  • Sarah Burnett, automation expert and Vice President, Research, Everest Group
  • Simon Gamlin, Partner/International Head of IT & Outsourcing, Eversheds
  • Leslie Willcocks, Professor and Director of the Outsourcing Unit, London School of Economics and Political Science

Learn more and register

NASSCOM GIC Thought Leadership Series — August – November, 2016 | Events

By | Events

Everest Group is the Knowledge Partner of the NASSCOM GIC Roundtable Thought Leadership Series in 2016.

The first event in this series was held on August 23 in Gurgaon, India with others scheduled to follow in Hyderabad, Bangalore, and Pune. The two-hour sessions will showcase Everest Group’s research on the “Digital GICs” theme, followed by a panel discussion, and knowledge sharing by eminent Leaders from the Industry.

Event Details

Global In-house Centers (GIC’s) have evolved as powerful value creators, pushing boundaries and finding ways to drive innovation and create value beyond arbitrage for their parent enterprises. In particular, GICs are showing strategic leadership in supporting their parents’ digital transformation journeys, helping drive adoption of technologies such as social & interactive, mobility, analytics, cloud, Robotics Process Automation (RPA) and other enabling technologies.
This has several talent related implications for the GICs, especially in the areas of acquisition, upskilling and reskilling, retention, and performance measurement and career pathing. While GICs are striving to align their talent models with the emerging business needs, there are still gaps that require GICs to rethink their current talent models. The session further builds on Everest Group’s recently conducted survey with GIC’s in India, in partnership with Nasscom, to understand the talent model initiatives GICs are undertaking to bridge this gap and gear themselves for supporting the “future” enterprises.
When and Where
  • Tuesday, August 23, 2016: Gurgaon, India
  • Tuesday, September 20, 2016: Hyderabad, India
  • Thursday, October 20: Pune, India
  • Tuesday, November 15: Bangalore, India

On Point | Summit Series — July 21, 2016 | Events

By | Events

request to attend dk blue



The opportunity and need for strategic sourcing to be more “strategic” has never been greater. Whether it be automation, cloud, analytics, or other levers — outsourcing solutions can add dramatically more and different value. Strategic sourcing executives must now help their organizations successfully unlock these new sources of value.

Join us for a lively exchange of learnings from leading outsourcing practitioners.

Your event hosts:

  • Eric Simonson – Managing Partner, Research, Everest Group
  • Jimit Arora – Partner and Leader of IT Services, Everest Group
  • Sarthak Brahma – VP, Pricing Assurance, Research, Everest Group

Guest speaker:

  • Rod Bourgeois – Head of Research and Consulting, DeepDive Equity Research

Learn more and request to attend

7th Annual ABSL Conference — June 28-29, 2016 | Events

By | Events

On Day 1 of the ABSL Conference in Katowice, Poland, Everest Group’s Hanumantha Rao Karthik, Partner, Global Sourcing will co-lead an  analyst and advisor panel discussion titled, Global sector in 3D – digitalization, disruption, de-location. Eric Simonson, Managing Partner, will moderate a Day 2 breakout discussion titled, Benefits and Challenges of New Operating Models. How to Cope with On-demand, analytics and as-as-service. The theme of the 7th annual ABSL conference is Transforming Ourselves. Changing the World.  Learn more.

Go Digital or Die — June 23, 2016 | Events

By | Events

Technology has moved from the peripheral facilitator it used to be to the heart of every enterprise. The CIO is in a position not only to confirm an idea’s feasibility but also to innovate and be proactive.

This runs across all industries and has impacts on customer experience, internal communication and ultimately the profitability and shape of the future enterprise or public sector body. If your organization is not thinking digital, you won’t have an organization for long. This means finding the right partner and sourcing model has never been more important.

At this exclusive networking dinner and presentation, attendees will hear about technology from the capital point of view, disruptive technology and making the transition. It will cover FinTech, HealthTech, EduTech, retail and many others.

The event is organized by Professional Outsourcing magazine and Nasscom with participation by Everest Group.

Featured Speakers:

Sarah Burnett, Vice President, Everest Group

Eric Simonson, Managing Partner, Everest Group

R. Chandrashekhar, President, Nasscom


Thursday, June 23, 2016


Royal Horse Guards Parade Hotel
One Whitehall Place
2 Whitehall Court
London, SW1A 2EJ

This is an exclusive, invitation only event. To secure your place, RSVP as soon as possible to: [email protected]

BOA Annual Outsourcing Conference — June 16, 2016 | Events

By | Events

Everest Group’s Sarah Burnett and Anurag Srivastava will speak about trends that are re-designing the outsourcing industry and causing organizations to re-think business models at the Bulgarian Outsourcing Association’s Annual Outsourcing Conference on June 16. Topics they will cover include:

  • The Internet of Things (IoT) and disruptive technologies – mobility, cloud, 3D printing and autonomous cars – the new space for growth of the BPO & KPO sectors.
  • “As-a-Service” – new world’s approach to buying and receiving services to compete in the new landscape and support business operations. How the As-a-Service model works and how it can transform businesses operations.
  • Robotic Process Automation (RPA) – a threat to outsourcers, and an opportunity. Clients quest for RPA as part of their intelligent business process management suite (iBPMS). Phantom
  • Robotic Process Automation (PRPA) as a tool to remain competitive.
  • Knowledge Process Outsourcing (KPO), Scientific Process Organization (SPO), analytics and intelligence – the talent answers with high-end knowledge or judgment to RPA and artificial intelligence (AI) or a new era of collaboration is possible.

In addition, Sarah and Anurag will both be judging the Bulgarian Outsourcing Excellence Awards.

Learn more