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NOA Service Delivery Automation SIG — September 14, 2016 | Events

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There is much demand for Robotic Process Automation (RPA) but adoption can raise a number of questions and challenges for those who are at the start of their automation journeys.

On September 14, members of the NOA will be presented with a valuable opportunity to hear Sarah Burnett of Everest Group talk about strategies for enterprise-grade automation, service providers’ approach to automated services plus  partnerships and contracting models. In addition, the event will include industry specialists who will also cover the following topics:

  • Should companies deploy RPA internally or hire a service provider to do it for them?
  • Should they buy the software licenses or buy through their service providers?
  • Should automation be in the scope of their outsourcing contracts?
  • Lessons for the next phase; emerging challenges and characteristics of successful adoption
  • Emerging challenges as the market ramps up, and organizations attempt to scale their automation capability

These  presentations will use  ongoing research into successful RPA adopters to pull out attributes and practices of successful organizations.

Speakers include:

  • Sarah Burnett, automation expert and Vice President, Research, Everest Group
  • Simon Gamlin, Partner/International Head of IT & Outsourcing, Eversheds
  • Leslie Willcocks, Professor and Director of the Outsourcing Unit, London School of Economics and Political Science

Learn more and register


NASSCOM GIC Thought Leadership Series — August – October, 2016 | Events

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Everest Group is the Knowledge Partner of the NASSCOM GIC Roundtable Thought Leadership Series in 2016.

The first event in this series was held on August 23 in Gurgaon, India with others scheduled to follow in Hyderabad, Bangalore, and Pune. The two-hour sessions will showcase Everest Group’s research on the “Digital GICs” theme, followed by a panel discussion, and knowledge sharing by eminent Leaders from the Industry.

Event Details

Global In-house Centers (GIC’s) have evolved as powerful value creators, pushing boundaries and finding ways to drive innovation and create value beyond arbitrage for their parent enterprises. In particular, GICs are showing strategic leadership in supporting their parents’ digital transformation journeys, helping drive adoption of technologies such as social & interactive, mobility, analytics, cloud, Robotics Process Automation (RPA) and other enabling technologies.
This has several talent related implications for the GICs, especially in the areas of acquisition, upskilling and reskilling, retention, and performance measurement and career pathing. While GICs are striving to align their talent models with the emerging business needs, there are still gaps that require GICs to rethink their current talent models. The session further builds on Everest Group’s recently conducted survey with GIC’s in India, in partnership with Nasscom, to understand the talent model initiatives GICs are undertaking to bridge this gap and gear themselves for supporting the “future” enterprises.
When and Where
  • Tuesday, August 23, 2016: Gurgaon, India
  • Tuesday, September 20, 2016: Hyderabad, India
  • Wednesday, September 28: Bangalore, India
  • Friday, October 14: Pune, India
These are exclusive, invitation-only events. For more details or to participate, email
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On Point | Summit Series — July 21, 2016 | Events

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The opportunity and need for strategic sourcing to be more “strategic” has never been greater. Whether it be automation, cloud, analytics, or other levers — outsourcing solutions can add dramatically more and different value. Strategic sourcing executives must now help their organizations successfully unlock these new sources of value.

Join us for a lively exchange of learnings from leading outsourcing practitioners.

Your event hosts:

  • Eric Simonson – Managing Partner, Research, Everest Group
  • Jimit Arora – Partner and Leader of IT Services, Everest Group
  • Sarthak Brahma – VP, Pricing Assurance, Research, Everest Group

Guest speaker:

  • Rod Bourgeois – Head of Research and Consulting, DeepDive Equity Research

Learn more and request to attend

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7th Annual ABSL Conference — June 28-29, 2016 | Events

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On Day 1 of the ABSL Conference in Katowice, Poland, Everest Group’s Hanumantha Rao Karthik, Partner, Global Sourcing will co-lead an  analyst and advisor panel discussion titled, Global sector in 3D – digitalization, disruption, de-location. Eric Simonson, Managing Partner, will moderate a Day 2 breakout discussion titled, Benefits and Challenges of New Operating Models. How to Cope with On-demand, analytics and as-as-service. The theme of the 7th annual ABSL conference is Transforming Ourselves. Changing the World.  Learn more.


Go Digital or Die — June 23, 2016 | Events

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Technology has moved from the peripheral facilitator it used to be to the heart of every enterprise. The CIO is in a position not only to confirm an idea’s feasibility but also to innovate and be proactive.

This runs across all industries and has impacts on customer experience, internal communication and ultimately the profitability and shape of the future enterprise or public sector body. If your organization is not thinking digital, you won’t have an organization for long. This means finding the right partner and sourcing model has never been more important.

At this exclusive networking dinner and presentation, attendees will hear about technology from the capital point of view, disruptive technology and making the transition. It will cover FinTech, HealthTech, EduTech, retail and many others.

The event is organized by Professional Outsourcing magazine and Nasscom with participation by Everest Group.

Featured Speakers:

Sarah Burnett, Vice President, Everest Group

Eric Simonson, Managing Partner, Everest Group

R. Chandrashekhar, President, Nasscom


Thursday, June 23, 2016


Royal Horse Guards Parade Hotel
One Whitehall Place
2 Whitehall Court
London, SW1A 2EJ

This is an exclusive, invitation only event. To secure your place, RSVP as soon as possible to:


BOA Annual Outsourcing Conference — June 16, 2016 | Events

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Everest Group’s Sarah Burnett and Anurag Srivastava will speak about trends that are re-designing the outsourcing industry and causing organizations to re-think business models at the Bulgarian Outsourcing Association’s Annual Outsourcing Conference on June 16. Topics they will cover include:

  • The Internet of Things (IoT) and disruptive technologies – mobility, cloud, 3D printing and autonomous cars – the new space for growth of the BPO & KPO sectors.
  • “As-a-Service” – new world’s approach to buying and receiving services to compete in the new landscape and support business operations. How the As-a-Service model works and how it can transform businesses operations.
  • Robotic Process Automation (RPA) – a threat to outsourcers, and an opportunity. Clients quest for RPA as part of their intelligent business process management suite (iBPMS). Phantom
  • Robotic Process Automation (PRPA) as a tool to remain competitive.
  • Knowledge Process Outsourcing (KPO), Scientific Process Organization (SPO), analytics and intelligence – the talent answers with high-end knowledge or judgment to RPA and artificial intelligence (AI) or a new era of collaboration is possible.

In addition, Sarah and Anurag will both be judging the Bulgarian Outsourcing Excellence Awards.

Learn more


ProcureCon IT Sourcing — June 6-8, 2016 | Events

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On Day 2 of the ProcureCon IT Sourcing conference in Denver, Colorado, Everest Group’s  Sarthak Brahma, Vice President, Pricing Assurance and Hank Satterthwaite, Senior Vice President, will lead an interactive breakfast workshop titled, Managing Obscure Choke Points in IT Services Contracting. Topics for which they will provide insights and facilitate discussion on will include: Solution vs. proposal mindset, accurate yet ineffective benchmarking, shadow costing, efficiency silos, and contract right sizing. Learn more.



2016 Annual Ciett World Employment Conference — May 25 – 27, 2016|Events

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Rajesh Ranjan, Partner, Everest Group will be presenting a Master Class on talent acquisition services titled, Strategic Shift in Talent Acquisition Services – Rise of Outsourcing Partnerships, at the 2016 Annual Ciett World Employment Conference in New Delhi, India on May 25 – 27. The conference will focus on the employment and recruitment industry, including its potential benefits, of India. Learn more.

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NOA Service Delivery Automation SIG — May 23, 2016 | Events

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In 2015, we saw an unprecedented rise in the use of automation across business process services globally, from both service providers and their clients.

Recent research conducted by Everest Group has demonstrated that levels of understanding vary hugely across the automation space; when the outsourcing industry is asked what it knows about automation, responses range from advanced levels of understanding to “absolutely no idea.”

Following on from the introductory automation special interest group held on February 11, 2016, this SIG will study the impact automation technologies are having on global service delivery, focusing especially on how location strategies are affected.

This session will offer a brief overview of ways in which automation impacts the traditional labour arbitrage-driven model of business process delivery, and how it could impact delivery models and locations portfolio strategies.

The presentation will include topics on leverage of nearshore and offshore locations, consolidation, and changes in talent profiles of delivery centres.

Speakers include:

  • Anurag Srivastava, locations expert and Practice Director for Global Sourcing, Everest Group

Learn more and request to attend