Business Process Offshoring Forum — February 27 | Event

By | Events

Vice President of Location Optimization Salil Dani will be a featured speaker at the Philippine Health Information Management Business Process Offshoring Forum. He will host a session titled “Assessment of the Philippines as a Leading HIM Services Delivery Location.”

The purpose of the forum is to provide learnings about new developments in the Philippine offshoring industry and to exchange ideas with US and Philippine healthcare industry stakeholders.


February 27, 2017
9:00 a.m. – 2:00 p.m. PT


San Francisco Marriott Union Square
480 Sutter St., San Francisco, CA 94108


Salil Dani
Vice President, Location Optimization
Everest Group

IAOP’s The Outsourcing World Summit® 2017 — February 19-22 | Event

By | Events

Everest Group is once again exhibiting at The Outsourcing World Summit 2017, IAOP’s annual global gathering. The event is taking place at JW Marriot Hill Country in San Antonio, Texas, February 19-22, 2017.

Managing Partner, Research, Eric Simonson will co-lead an outsourcing leadership session on key benchmarking trends with Jim Loftin, Director of Silicon Valley Bank. The session will be held on Tuesday, February 21 from 11:45 a.m. – 12:30 p.m. The room location is TBD and will be provided as soon as it is available.

If you’re attending, plan to stop by booth #69, to talk with our analysts, consultants, and executives.

Read more about OWS 17

Business Process Offshoring Forum — February 16 | Event

By | Events

Practice Director of Location Optimization Sakshi Garg will be a featured speaker at the Philippine Health Information Management Business Process Offshoring Forum. She will host a session titled “Assessment of the Philippines as a Leading HIM Services Delivery Location.”

The purpose of the forum is to provide learnings about new developments in the Philippine offshoring industry and to exchange ideas with US and Philippine healthcare industry stakeholders.


February 16, 2017
9:00 a.m. – 2:00 p.m. ET


Kalayaan Hall, Floor 2
Philippine Center
556 Fifth Avenue, New York, NY 10036


Sakshi Garg
Practice Director, Location Optimization
Everest Group


NASSCOM India Leadership Forum — February 15-17 | Event

By | Events

Join Everest Group leaders and analysts at the 2017 NASSCOM India Leadership Forum, February 15 -17. On February 16, Everest Group CEO and Founder Peter Bendor-Samuel will lead a presentation titled, Demystifying Innovation: What, Why, Who, and How – An Enterprise Perspective. The discussion will highlight findings from Everest Group’s recent study with 100+ CIOs on innovation in global services and will answer key questions like, what is innovation and why does it matter to enterprises? Where does innovation create the most impact? How do enterprises measure the impact of innovation? Who is best suited to deliver innovation (a supply-model comparison)?

February 15-17, 2017

Mumbai, Maharashtra, India
Upper Lobby

Everest Group speakers:

Peter Bendor-Samuel
CEO and Founder, Everest Group
Presentation will is on February 16 in Board Room I
Time: 6:00 – 7:00 pm IST

Learn more

NASSCOM GIC Conference North — February 10 | Event

By | Events

Everest Group is the Content Partner at the NASSCOM GIC Conference North: Future Proofing Your GICs through Digital and RPA.  At this event, Everest Group Partner H. Karthik will be the key speaker for a session titled, The Theme and What You Can Expect. He will also be the moderator for a discussion titled Crystal Ball Gazing – The Future of GICs in the Digital ERA.  Partner Rajesh Ranjan will be the moderator for a session host a case study session titled Breaking Ground – How I Did It for RPA.

February 10, 2017

Gurgaon, India
Hotel Crowne Plaza, Sector 29

Everest Group speakers:

Register to attend


By | Events

Everest Group is proud to be the official research partner of the November 17 SMARTSOURCING+ FORUM to be held in Zurich. Research VP Sarah Burnett and VP Julian Herbert will leading / moderating panels during the event on the topics of smart sourcing and digital transformation in outsourcing.

The business world is changing, bringing challenges and new opportunities. The need for adjustment in accordance with the new business demands is becoming ever more important. Yet strong efficiency, flexibility and innovation are what small to big companies consider critical, too.

The first SMARTSOURCING+ FORUM will be a full day event held at Metropol, Zurich. More than 20 international outsourcing leaders have confirmed their participation as speakers and panelists in the business event.

November 17, 2016

8001 Zurich, Switzerland

Everest Group Speakers
Sarah Burnett, VP, Research, Everest Group
Julian Herbert, VP, Everest Group

Learn more

EOA France — October 27 | Events

By | Events

Vice president, Research, Sarah Burnett will discuss the potential challenges, cost savings and opportunities RPA brings providers at this October 27 event hosted by the EOA France, in partnership with Accenture, Everest Group and Redwood Robotics.

October 27, 2016
8:00 – 10:15 a.m.

Axe France
118, avenue de France
75013 Paris, France

Sarah Burnett – Vice President, Everest Group
Michael Cable – Chief Evangelist, Redwood Robotics
Eric Rigal – Executive Director, Accenture

Learn more and register

ASA Staffing World 2016 — October 25-27 | Events

By | Events

Vice President of Research Relations Katrina Menzigian will co-lead a panel discussion on emerging global solutions on day two of the 2016 ASA Staffing World conference.

Attendees will dive into the competitive global staffing landscape with international industry executives to discuss critical developments within the global services industry that can strengthen and expand dialogue within the marketplace.

They will also learn from the panel how types of service providers, including recruitment process outsourcing (RPO) and managed service provider (MSP), are tapping into existing industry market share. For established firms to be competitive in the future, their talent acquisition approaches must evolve and be agile.

Date and Location

October 25-27 in San Diego, CA at the ASA Convention & Expo

Who Should Attend

Attendees who want to learn how their firms can stay ahead of the curve that is changing the staffing and recruiting process forever

Panel Members

  • Katrina Menzigian, Vice President, Research Relations, Everest Group
  • Christopher Hartman, Global Development Officer, Allegis Group
  • John W. Healy, VP and Managing Director, Kelly Services Inc.
  • Rebecca Henderson, Group President, Talent Solutions Group, Randstad Professionals

Learn more

NOA Service Delivery Automation SIG — September 14, 2016 | Events

By | Events

There is much demand for Robotic Process Automation (RPA) but adoption can raise a number of questions and challenges for those who are at the start of their automation journeys.

On September 14, members of the NOA will be presented with a valuable opportunity to hear Sarah Burnett of Everest Group talk about strategies for enterprise-grade automation, service providers’ approach to automated services plus  partnerships and contracting models. In addition, the event will include industry specialists who will also cover the following topics:

  • Should companies deploy RPA internally or hire a service provider to do it for them?
  • Should they buy the software licenses or buy through their service providers?
  • Should automation be in the scope of their outsourcing contracts?
  • Lessons for the next phase; emerging challenges and characteristics of successful adoption
  • Emerging challenges as the market ramps up, and organizations attempt to scale their automation capability

These  presentations will use  ongoing research into successful RPA adopters to pull out attributes and practices of successful organizations.

Speakers include:

  • Sarah Burnett, automation expert and Vice President, Research, Everest Group
  • Simon Gamlin, Partner/International Head of IT & Outsourcing, Eversheds
  • Leslie Willcocks, Professor and Director of the Outsourcing Unit, London School of Economics and Political Science

Learn more and register

NASSCOM GIC Thought Leadership Series — August – November, 2016 | Events

By | Events

Everest Group is the Knowledge Partner of the NASSCOM GIC Roundtable Thought Leadership Series in 2016.

The first event in this series was held on August 23 in Gurgaon, India with others scheduled to follow in Hyderabad, Bangalore, and Pune. The two-hour sessions will showcase Everest Group’s research on the “Digital GICs” theme, followed by a panel discussion, and knowledge sharing by eminent Leaders from the Industry.

Event Details

Global In-house Centers (GIC’s) have evolved as powerful value creators, pushing boundaries and finding ways to drive innovation and create value beyond arbitrage for their parent enterprises. In particular, GICs are showing strategic leadership in supporting their parents’ digital transformation journeys, helping drive adoption of technologies such as social & interactive, mobility, analytics, cloud, Robotics Process Automation (RPA) and other enabling technologies.
This has several talent related implications for the GICs, especially in the areas of acquisition, upskilling and reskilling, retention, and performance measurement and career pathing. While GICs are striving to align their talent models with the emerging business needs, there are still gaps that require GICs to rethink their current talent models. The session further builds on Everest Group’s recently conducted survey with GIC’s in India, in partnership with Nasscom, to understand the talent model initiatives GICs are undertaking to bridge this gap and gear themselves for supporting the “future” enterprises.
When and Where
  • Tuesday, August 23, 2016: Gurgaon, India
  • Tuesday, September 20, 2016: Hyderabad, India
  • Thursday, October 20: Pune, India
  • Tuesday, November 15: Bangalore, India
These are exclusive, invitation-only events. For more details or to participate, email