5 Steps to Unlock Maximum Value from Cloud | Webinar

May 9, 2023

On-Demand Webinar

5 Steps to Unlock Maximum Value from Cloud

In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation. During that time, the definition of cloud value was never standardized across different stakeholder groups, and today many enterprises believe they are not realizing the expected value from cloud. This phenomenon has been exacerbated by the current macroeconomic environment, which has added further pressure on enterprises to justify all investments and maximize value.

In this webinar, our experts will explore the unique opportunity for enterprises to align the definition of cloud value and execute their cloud value realization strategies while facing a constrained macroeconomic environment.

Our speakers will discuss:

How can you define value from cloud, and what are the key elements beyond cost?
What does value realization mean for different stakeholder groups?
How can enterprises align on one consistent definition of value?
What is the role of different market participants in helping enterprises realize value?
How relevant is cost optimization as a value lever in the current recessionary environment?
What are the pragmatic steps enterprises can take to maximize value realization?

Who should attend?

CIOs and CTOs
IT/BPO strategy heads
IT/BPO department heads
Heads of outsourcing
Procurement managers
Global sourcing managers
Vendor managers
Hyperscaler BU heads
Cloud and infrastructure heads
Solution leads
Cloud architects

Zachariah Chirayil

Practice Director

Mukesh Ranjan

Vice President

Abhishek Singh

Partner

Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

March 28, 2023

On-Demand Webinar

Global Services: Lessons from 2022 and Key Trends Shaping 2023

WATCH THE WEBINAR ON-DEMAND

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

How did the global services industry perform in 2022?
What are the key trends and outlook for the global services market in 2023?
With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
What are the observed trends in location strategies, and will talent concerns begin to fade?
Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

Buyers and providers of services
Locations portfolio strategy professionals
Leaders of workforce strategy
CEOs and CXOs
Global sourcing managers
Vendor managers

Raghav Agarwal

Practice Director

Prashray Kala

Partner

Ravneet Kaur

Senior Analyst

Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty | Webinar

February 28, 2023

WATCH ON-DEMAND WEBINAR

In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified talent war. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates.

In this on-demand webinar, our analysts will discuss how GBS leaders can sustain the strong momentum they have developed.

What questions does the on-demand webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2023?
How can GBS organizations continue to build their strong foundation and drive more alignment with the enterprise?
What actions should be prioritized?
What steps can GBS organizations take to stay on top of talent needs for 2023 and beyond?

Who should attend:

GBS site leaders
Heads of GBS/GIC/GCC
GBS strategy leaders
Tech talent leaders
Global services leaders
Heads of enterprise teams and business units

Parul Jain

Vice President

Bharath M

Vice President

Nikhil Malhotra

Practice Director

Building a Shared Services Organization Structure | In the News

February 2, 2023

Amid the shifting economic climate and new reality of hybrid workforces, there’s no better time for companies to consolidate business functions and centralize support services.

Five basic questions need to be asked when planning to centralize business functions and shared services companywide, according to Jimit Arora, Partner at research firm Everest Group.

Conversations with Leaders – Episode 4 | LinkedIn Live

November 16, 2022

LinkedIn LIVE

Conversations with Leaders | Episode 4

View the event on LinkedIn, which was delivered live on Wednesday, November 16, 2022.

Moving to a GBS Platform: The Need for Continuous Change Management

Change management is a work in progress for most Global Business Services (GBS) organizations. The learning curve that follows the move to a GBS platform can be substantial, impacting everything from processes and policies to technology and relationships. But it doesn’t end there. Change management in GBS organizations should be a continuous endeavor.

In this LinkedIn Live, GBS experts from various organizations will join Everest Group’s analysts to redefine effective change management. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our speakers will explore:

Challenges in and best practices to enabling and accelerating success in change management
Current and future focus areas in change management
Examples of successful/unsuccessful initiatives
Direct insights into change management from GBS practitioners

Meet the Presenters

Global Chief Business Services Officer

Fresenius Medical Care

Executive Advisor, Everest Group

Principal, Sourcing Change

Conversations with Leaders – Episode 3 | LinkedIn Live

September 15, 2022

LinkedIn Live

Conversations with Leaders | Who Are the Top GBS Employers? | Episode 3

View the event on LinkedIn, which was delivered live on Thursday, September 15, 2022.

Our Conversations with Leaders LinkedIn Live series, a part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.🌍

📢Watch this LinkedIn Live to learn from the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space.

Episode 3 | Who Are the Top GBS Employers?

🎤In this episode, Everest Group’s Rohitashwa Aggarwal sat down with Shweta Mohanty of SAP, India, Tarun Sareen of Sun Life Financial, and Nitin Gupta of Mondelez to discuss Everest Group’s inaugural analysis of the Top GBS Employers™ in India, the Philippines, and Poland and what the top GBS employers are doing to set themselves apart.

The speakers will explore how best-in-class firms stand out in the market, sharing critical insights into what today’s GBS workforce truly wants and what potential employers might be overlooking.

Our speakers will discuss:
✅Who are the top GBS employers across India, the Philippines, and Poland?
✅What makes the best employers stand out?
✅What helps attract top tech talent?

Download The Top GBS Employers™ in 2022 report.

Meet the Presenters

Rohitashwa Aggarwal

Vice President

Everest Group

Shweta Mohanty

VP – Head of HR

SAP, India

Nitin Gupta

Senior Director, IBS Global Supplier Experience Lead

Mondelez International

Mr. Tarun Sareen

Managing Director, Asia Service Centres

Sun Life Financial

Elevate Your GBS Employer Brand: Lessons from Top Employers | Webinar

August 23, 2022

ON-DEMAND WEBINAR

Elevate Your GBS Employer Brand: Lessons from Top Employers

Access the on-demand webinar, which was delivered live on August 23, 2022.

Who are the top GBS employers? To find out, we launched a first-of-its-kind study analyzing the employer brand perception of 200+ leading GBS organizations in India, the Philippines, and Poland across multiple dimensions.

For this study, we evaluated the performance of the GBS organizations in their local talent markets, spotlighting attrition rates, growth trends, and overall employee satisfaction ratings. In addition, we correlated the success achieved by GBS organizations in each talent market with the perception of their GBS brand as a preferred employer. The study was conducted for GBS organizations at an overall level and specifically for technology talent.

Join this on-demand webinar as we dive into the results of the study and shed light on what top GBS employers are doing to set themselves apart from the rest.

What questions will the on-demand webinar answer for the participants?

Who are the top GBS employers? What are the factors impacting GBS brand perception as an employer in key markets?
How can companies evaluate their brand perception from employees’ perspectives? How does it vary for GBS talent and technology talent?
What are the top employee grievances?
What initiatives do best-in-class organizations employ to enhance overall brand perception?

Who should attend?

GBS executives
GBS strategy leaders
HR leaders
Talent acquisition leaders

Snakes & Ladders: Are You Ready for the GBS Game? | LinkedIn Live

July 20, 2022

linkedin live

Snakes & Ladders: Are You Ready for the GBS Game?

View the event on LinkedIn, which was delivered live on July 20, 2022.

Global business services (GBS) is a game. There are opportunities. And there are setbacks. 🐍

GBS 2022 is a particularly challenging game to play for leaders. Inflation is pressuring costs. Attrition is gathering steam. Supply chains are crazy. Funding for GBS projects is in question. Oh my!

But with another roll of the dice, possibilities abound: Pull for new services. Supply chain improves. Staff driven by purpose. Take that!

It’s all in how you play the game.

In this LinkedIn Live, our GBS experts and practitioners will discuss the strategies you should consider putting in place, including the “just in case” ones, so you win the ultimate goal of becoming a “GBS recognized as a competitive advantage.” As an attendee, we welcome you to share your experiences and ask the speakers and peer attendees questions.

This LinkedIn Live session will provide meaningful takeaways and practical approaches to address the many challenges and opportunities that await in the remainder of the year.

What questions will the event answer for the participants?

What opportunities and obstacles should GBS leaders prepare for?
What strategies need to be deployed to capitalize on opportunities and overcome obstacles?
What is ophidiophobia, and which of the presenters have it?

Meet the Presenters

Jimit Arora

Partner

Everest Group

Deborah Kops

Executive Advisor, Everest Group

Principal, Sourcing Change

Barbara Hodge

Global Online Editor

Shared Services & Outsourcing Network

Suzanne Leopoldi-Nichols

Chief GBS Officer

WPP, formerly with UPS

Conversations with Leaders – Episode 1 | A LinkedIn Live Series

April 27, 2022

LINKEDIN LIVE series

Conversations with Leaders | Episode 1

April 27, 2022 |

9:30 AM CDT | 10:30 AM EDT | 3:30 PM BST | 8 PM IST

Our Conversations with Leaders LinkedIn Live series, a part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.

Join to learn from and interact in the peer-to-peer discussions on the transformative journeys – including the challenges and rewards — renowned leaders are undertaking in the GBS space.

Episode 1 | A conversation with Serge De Vos, Founder, Interaxis AI an Anheuser-Busch InBev Venture.

Rohitashwa Aggarwal, Vice President, GBS Research and Advisory, at Everest Group, will lead a conversation live on LinkedIn with the inspirational leader, Serge de Vos of Anheuser-Busch InBev as they talk about his journey of taking their GCC from a low-cost service delivery center to a truly strategic partner for Ab InBev, delivering approx. 5 times impact than cost arbitrage provided by the GCC.

Join the conversation to ask questions and dive into the transformation Serge and his team initiated including how they measure impact, key changes they implemented in the GCC’s operating model, and the biggest challenges they faced along the way.

Rohitashwa Aggarwal

Vice President

Everest Group

Serge De Vos

Founder

Interaxis AI an AB InBev Venture

VIEW EVENT RECORDING ON LINKEDIN

Is the Talent War Threatening the Success of Your GBS? | Webinar

April 5, 2022

ON-DEMAND WEBINAR

Is the Talent War Threatening the Success of your GBS?

Access the on-demand webinar, which was delivered live on April 5, 2022.

Global business services (GBS) organizations remained resilient in the face of the pandemic; however, they now must confront a global talent shortage, particularly in digital and high-value skills, to continue delivering business value and fulfill heightened expectations of the enterprise.

As GBS organizations now look to rethink talent strategies and expand their reach in 2022, what do leaders need to know – and do – to tackle the talent challenge?

Join this webinar as our experts explore:

How long the talent crisis will last
What actions GBS leaders should take to manage the situation
What the best long-term approaches are to insulate GBS from this crisis
What other strategies GBS organizations have found to be successful

Who should attend?

GBS executives
GBS site leaders
GBS strategy leaders
HR / workforce strategy leaders
IT Executives

Rohitashwa Aggarwal

Vice President

Sakshi Garg

Vice President

Hisham Ahmed Rizvi

Senior Analyst

Tag: SS/GBS

5 Steps to Unlock Maximum Value from Cloud

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