Different paths of IoT adoption are driven by varying focus on efficiency, growth or a combination of the two and differ by complexity and the corresponding impact generated
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While the U.S. leads annual healthcare spending, other geographies also have a large healthcare spend with increasing private play
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Cyber security, Evolving customer needs, increasing competition, DECLINING profitability, Limited differentiation, Operational inefficiencies, Digital disruption
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Global IT services market: Key geographies in North America, Europe, Asia Pacific, and Latin America
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The increased adoption of automation in CCO enables service providers to achieve balance cost and customer satisfaction
Changes in end-customer preferences are driving changes in the CCO value proposition around delivery process excellence, building digital capabilities, and enhancing business value/outcomes.
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Currently, fewer than 15% of life sciences IT contracts include a digital component in scope. Furthermore, digital opportunities today are largely focused on remodeling existing ADM contracts; standalone deals tend to be undertaken in digital-native aspects of the business.
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Non-voice service modes saves 35-55% over voice mode
More pricing services information
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Map of the Leaders, Major Contenders, and Aspirants in global digital services delivery; highlighted locations: Beijing, Buenos Aires, Kuala Lumpur, Krakow, Manila, Prague, Sao Paulo, Dublin, Manchester, Dallas, Raleigh Durham, Hyderabad, Mumbai, and Bangalore
The consistent growth rate in number of GICs indicates that they are no longer viewed simply as low-cost in-house delivery centers, but are being leveraged as strategic units and value-add partners for the parent organizations
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