Business Process Services are the Most Common GIC Function | Market Insights™
March 30, 2015
Business process services are the most common GIC function … and growing
Business process services are the most common GIC function … and growing
US share of the worldwide Global In-house Center (GIC), or captives, market declines as other geographies increasingly adopt the model
Global In-house Centers (GICs), or captives, make up about a quarter of the growing global services market
The GIC Global Landscape
Global location diversification 2012-14: Service providers and GICs tell two stories
Support of voice and back office BPO increased while support of R&D / engineering and IT services declined
New GIC set-ups grew across industry verticals while incremental outsourcing demand was sluggish
GIC service provider engagement models shifting from tactical to strategic: GICs increasingly engaging service providers beyond staff augmentation
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Evolution of the GIC Model: Do GICs Really Add Value Beyond Cost Arbitrage?
Mature GICs have broad involvement with service providers; engagement goes beyond service provider delivery to global services program support and strategy
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Evolution of the GIC Model: Do GICs Really Add Value Beyond Cost Arbitrage?
While hybrid sourcing is a well established delivery model across GICs, its adoption is more evolved in IT services compared to business process services
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Evolution of the GIC Model: Do GICs Really Add Value Beyond Cost Arbitrage?
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