RPA in RPO: How Replaceable Are RPO Processes? | Market Insights™
December 8, 2016
A number of recruitment process outsourcing (RPO) processes are at least somewhat replaceable with robotic process automation (RPA)
A number of recruitment process outsourcing (RPO) processes are at least somewhat replaceable with robotic process automation (RPA)
A typical business case for RPA is based on a minimum 15% cost savings; three key drivers impact the business case
Vice president, Research, Sarah Burnett will discuss the potential challenges, cost savings and opportunities RPA brings providers at this October 27 event hosted by the EOA France, in partnership with Accenture, Everest Group and Redwood Robotics.
When
October 27, 2016
8:00 – 10:15 a.m.
Where
Axe France
118, avenue de France
75013 Paris, France
Speakers
Sarah Burnett – Vice President, Everest Group
Michael Cable – Chief Evangelist, Redwood Robotics
Eric Rigal – Executive Director, Accenture
Healthcare Payers Turn to Robotic Process Automation to Control Costs
Robotic Process Automation (RPA) can yield incremental cost reduction in healthcare payer business process outsourcing (BPO) ranging from a low of 15 percent for offshore operations to a high of 47 percent for onshore operations, according to new research from Everest Group.
The cost reduction achieved through RPA depends on the existing state of healthcare payer BPO operations and can be 10 to 19 percent for balanced shoring operations. These are savings beyond labor arbitrage.
This boost in cost efficiency is one of the primary reasons healthcare payer BPO buyers are increasingly seeking automation solutions. Processes particularly ripe for the cost-saving potential of RPA include policy servicing and management, network management and claims management.
Driven by this demand, service providers are building capabilities in RPA, and adoption of RPA is rising, as an increasing proportion of new contracts signed have RPA in their scope. Specifically, the percentage of new, signed contracts that include RPA in their scope has increased from 7 percent in 2012-2013 to 14 percent in 2014-2015.
“The global healthcare payer BPO market is growing at a healthy pace of 15 percent and reached US$5.5 billion in 2015,” said Anupam Jain, practice director at Everest Group. “However, payers’ margins are getting squeezed, and they are looking for newer ways to boost profitability. Robotic Process Automation is making a notable impact on the industry in this regard, because it is a new lever to further reduce the cost of operations. We expect RPA to play an significant role in the future.”
Two new Market Insights™ published by Everest Group graphically depict these findings:
• Impact of RPA on healthcare payer BPO cost
• Inclusion of RPA in new contract scope is rising
These high-resolution graphics are available for complimentary download and may be included in news coverage, with attribution to Everest Group.
A more detailed discussion about the healthcare payer BPO market is available in “Healthcare Payer BPO—Annual Report: From Cost Reduction to Value-driven Outsourcing—Moving on Up.” This report provides a detailed analysis of the market size and growth, key drivers and challenges, solution characteristics, and the service provider landscape.
Additional complimentary Market Insight graphics stemming from this report are available for download here and include:
• Global healthcare spend
• Analytics on the rise in healthcare BPO in an effort to combat fraud
• Healthcare payer BPO market growth: past and future
Click image to enlarge
As buyers increasingly request automation solutions to control costs and improve KPIs, service providers are building capability
Click image to enlarge
RPA can yield incremental cost reduction from a low of 15% for offshore operations to a high of 47% for onshore operations
Tuesday, 12 July 2016 | 11:00 a.m. – 12:30 p.m. EST
What’s next if you have already done a few RPA proofs of concept and have automated a handful of processes? How do you scale up, make the most of any lessons learned and the skills that you have gained? What about smarter automations – how do you trial those?
Designed to help enterprises leap onto the next stage of SDA maturity, participants will discuss with peers and experts the best practices for setting up and running an SDA CoE. We’ll also address challenges such as scaling up automations and resourcing. An SDA Center of Excellence (CoE) could be just the ticket for organizations that have left the RPA starting block and want to do more and maximize the returns from a broader set of automation technologies.
Who Should Attend
Global services and process transformation executives of enterprises wishing to discuss and learn more about scaling up and broadening service delivery automation (and RPA in particular) by setting up a CoE.
What You Will Learn
Participants will discuss and learn about where to start and what factors to consider when setting up an SDA CoE.
Wednesday, April 20, 2016 |11 a.m. – 12:00 p.m. EDT
Sarah Burnett, VP, Everest Group, will be a featured expert speaking on this Blue Prism hosted webinar.
On Wednesday, April 20, 2016, from 11 a.m. – 12 p.m. EDT, Blue Prism, the developer of scalable, enterprise-strength software robots and pioneer of Robotic Process Automation (RPA) software, will host a free webinar for senior IT, operations and shared services executives seeking to learn how to gain productivity through RPA.
During this webinar, Sarah Burnett will explain and define the automation market, providing clarity around its boundaries and a view into where it will evolve in the future. Professor Leslie Willcocks, London School of Economics, and Professor Mary Lacity, University of Missouri, will then provide a view into what RPA looks like in the enterprise based on their in-depth research on how 14 early adopters have used automation to increase productivity and streamline their back-office processes.
“As workplace technology advances, robotic process automation is becoming a prominent part of the conversation,” said Pat Geary, Blue Prism CMO. “As a company committed to helping organizations increase efficiency and reduce their spend, we think it’s important to help industry professionals explore all of the options available to them.”
Visit Blue Prism’s registration site.
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