Tag: Retail and CPG

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment

Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth.

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment

What is in this PEAK Matrix® Report

Implementing these solutions requires a strategic approach and a reliable service partner with strong DAAI capabilities, along with RCPG domain expertise and a robust partner ecosystem. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®. Each provider profile comprehensively describes its service focus, key intellectual property solutions, domain investments, and case studies.

Scope:  

  • Industry: RCPG
  • Geography: global
  • Services: DAAI
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG DAAI services market

Contents:  

This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry.

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Mars’ Acquisition of Kellanova Sparks Significant Opportunities for IT Service Providers

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Mars’ Acquisition of Kellanova Sparks Significant Opportunities for IT Service Providers | Blog

Mars’ acquisition of Kellanova could be the biggest acquisition announcement in the retail and consumer packaged goods (CPG) industry in 2024. With a price tag of US$83.50 per share, Mars has paid a substantial sum of US$35.9 billion for one of the largest snacking companies, which generated US$13 billion in revenue just last year. This acquisition positions Mars as a major player in the snacking category in the US, ranking just behind PepsiCo, which owns Frito-Lay. Read on to learn how this affects the CPG market and its IT service providers.

Contact us to discuss the topic further.

Back in October of 2023, Kellogg Company finalized the spin-off of their snacking business as Kellanova, and less than a year later, Kellanova may have found a new home with Mars, an acquisition that will be made at a 33% premium to Kellanova’s unaffected 52-week high as of August 2, 2024.

But how does this acquisition affect the CPG landscape and its IT service sector?

  1. CPG companies are looking to diversify their portfolios

Post-pandemic, the trend of individual snacking has been increasing, with US consumers increasingly substituting traditional meals with various snack options. Hershey’s acquisition of Dot’s Homestyle Pretzels, Mondelēz’s acquisition of Chipita, and Nestlé’s acquisition of The Bountiful Company all reflect CPG companies’ efforts to broaden their range of snacking options for customers.

Mars’ acquisition of Kellanova is another example of this trend. As one of the leaders in the sweet snacking category, Mars now enhances its portfolio with savory snack options by adding billion-dollar brands such as Pringles and Cheez-It.

  1. Investments in data and Artificial Intelligence (AI)/Machine Learning (ML) will rise along with new sustainability initiatives

Kellanova has listed data, AI, and machine learning as some of their top tech priorities for 2024, which aligns closely with Mars’ tech focus. Recently, Mars, particularly through its Snickers brand, announced a partnership with José Mourinho to pioneer a fully authorized AI clone for unique fan engagement.

Mars has traditionally embraced technology solutions to enhance sustainability in sourcing and manufacturing for their brands. The acquisition of Kellanova opens additional opportunities for Mars to advance its sustainability practices further.

  1. Mars will require substantial consulting and system integration support

Every merger and acquisition is accompanied by substantial investment in post-merger integration and consulting services. A detailed approach is required to integrate the IT infrastructure of the two companies, consolidate technology vendors, and eliminate redundant applications and platforms. The extent to which this integration is needed in the case of Mars-Kellanova is yet to unfold.

Additionally, this presents an opportunity to modernize legacy systems, adopt new IT practices, and implement cutting-edge technologies that enhance operational efficiency and drive innovation.

Kellogg Company has long relied upon a diverse array of technology partners, including SAP, Microsoft, AWS, and Oracle, to support its enterprise applications, data management, and web services. In contrast, Mars has integrated SAP, Microsoft, Salesforce, and E2Open into its technology stack. Although a complete IT infrastructure overhaul for Kellanova is improbable, we can anticipate emerging opportunities for innovative service solutions, particularly in system integration and migration.

Conversely, Mars and Kellanova might choose to maintain their separate IT infrastructures, potentially adopting a tiered IT structure with strategic data bridges to facilitate enterprise-level consolidation and collaboration.

From a long-term perspective, Mars must focus on identifying the right partners to develop a comprehensive modernization roadmap, adapt their operational models, and refine delivery strategies and sourcing decisions. Investing in the appropriate technologies and tools essential for fostering growth and ensuring operational continuity will be crucial.

  1. Service provider portfolios will likely reshuffle

Before the spin-off, Kellogg Company, the parent company of Kellanova’s brands, relied on IT service providers such as Wipro, LTIMindtree, and Capgemini while Mars has worked with service providers such as Accenture, TCS, and Cognizant.
The acquisition could potentially result in lost revenue for Kellanova’s current providers due to provider consolidation and the elimination of redundancies. However, providers offering unique intellectual property or specialized technology might have opportunities to increase their revenue by serving a larger enterprise.

Another plausible scenario, as stated above, is that Mars and Kellanova may opt to retain their distinct IT infrastructures and continue with their current service providers. This approach would mitigate the risk of major disruptions to existing systems and practices. However, it could come at the expense of potential synergies, both in terms of service vendor costs and collaborative opportunities. Maintaining separate IT infrastructures may also pose challenges for implementing enterprise-wide IT initiatives.

Ultimately, Kellanova’s IT infrastructure decisions will depend on whether it fully integrates within Mars or is kept as a separate entity. This choice will shape how its IT systems are managed, so it’s important to watch how Mars plans to position Kellanova.

What lies ahead for Mars post-Kellanova acquisition

The deal is expected to be finalized by the first half of 2025, at which point Mars will acquire all of Kellanova’s brands, assets, and operations. This includes its snacking brands, international cereal and noodle portfolio, North American plant-based foods, and frozen breakfast items.

According to a December 2023 article by Forbes, Andrew Clarke, Mars’ Global President of Snacking, stated that Mars aims to double its snacking division’s annual revenue from US$18 billion to US$36 billion over the next decade. The addition of a US$13 billion revenue brand to their snacking portfolio represents a significant step toward achieving this goal. With the right partners supporting its IT and operations, Mars is well-positioned not only to meet but potentially exceed this target.

In conclusion, this acquisition announcement presents numerous opportunities for IT service providers. These include, but are not limited to, system integration, data migration, change management, compliance and regulatory services, revenue growth management, and sustainability initiatives.

We are closely monitoring market and regulatory changes. To discuss the Mars acquisition of Kellanova and its impact on the CPG sector and IT services landscape, please reach out to [email protected], [email protected], and [email protected]

Learn more about Everest Group’s Engage Conference. The event will tackle forward-looking topics such as the impact of generative AI on businesses worldwide, future trends in location and talent, and cost optimization.

Everest Group Launches PEAK Matrix Assessment for Supply Chain IT Transformation Service Providers for Retail and Consumer Packaged Goods

Everest Group names Accenture, EY, HCLTech, TCS and Tech Mahindra as Leaders in helping enterprises optimize operations, align demand and supply, enhance customer experiences, and respond swiftly to market changes.

 

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain. To identify leading service providers in this crucial market segment, Everest Group has published its first PEAK Matrix® assessment for Supply Chain IT Transformation Service Providers for Retail and Consumer Packaged Goods.

 
Announcing the Market Leaders

Supply chain IT transformation service providers play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and enabling rapid responses to market changes. In “Supply Chain IT Transformation Services for Retail and CPG PEAK Matrix® 2023,” Everest Group explores the market impact, vision and capability of 15 service providers and identifies the following Leaders, Major Contenders and Aspirants (listed in alphabetical order within each category):

  • Leaders: Accenture, EY, HCLTech, TCS, Tech Mahindra.
  • Major Contenders: Capgemini, Cognizant, Deloitte, Genpact, Infosys, LTIMindtree, Wipro.
  • Aspirants: Sonata Software, Visionet Systems, Zensar.

As this is the first PEAK Matrix assessment that Everest Group has published for this sector, no Star Performers were named. (Star Performers are determined by movement on the PEAK Matrix from one year to another.)

The report includes a profile on each service provider, offering a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) and solutions, domain investments, and case studies.

***Download Complimentary PEAK Matrix® Preview Here***

“The retail and Consumer Packaged Goods sector is experiencing a significant surge in demand for supply chain IT services,” said Abhishek Mundra, practice director at Everest Group. “Enterprises are actively responding to supply chain disruptions and evolving consumer preferences. They prioritize cloud-based connected ecosystems, data-driven process optimization, and omnichannel enablement. Providers must develop tailored solutions and Ips for retail and CPG firms, enabling automation and advanced forecasting to accelerate ROI and address supply chain transformation needs.”

 
About the PEAK Matrix®

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

 
About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Striking the Right Chords: Composable Platforms to Orchestrate Supply Chain Platformization in the Retail and CPG Industry | Blog

Confronted with significant challenges in managing their supply chain due to fragmented software solutions and data silos, retail and consumer packaged goods (CPG) enterprises need unified platforms that support the demand for customization while maintaining agility. Learn about the benefits and components of composable platforms as well as the collaborative role ecosystem stakeholders can play to bring together the supply chain landscape in this blog.

Reach out for more information on this topic.

The retail and CPG industry supply chain is a complex web of suppliers, manufacturers, distributors, and retailers. Daily fluctuations in consumer demand patterns and the rapid growth of e-commerce and newer business models have further increased the intricacy.

Yet, half of the industry has not moved past using spreadsheets and custom-built discrete solutions to manage their operations. Based on an Everest Group study, almost 48% of retailers and consumer goods companies still track their supply chains using spreadsheets. While these solutions are powerful tools, they often lead to siloed data and disjointed processes, resulting in delays and poor supply chain visibility. Let’s explore these limitations and a better solution.

Fragmented supply chain software solutions

The supply chain is a core function not only in retail and CPG but a building block of the economic infrastructure for many other industries. However, no multi-billion-dollar end-to-end supply chain platform company exists like Salesforce in customer relationship management (CRM), Workday in Human Resources (HR), ServiceNow in IT service management (ITSM), and Oracle and SAP in Enterprise Resource Planning (ERP).

The application landscape is fragmented across different departments, such as transportation, warehousing, procurement, planning, and inventory management, with each having its own goals and limited alignment, leading to distinct silos.

Software providers also target these separate buying centers, resulting in various supply chain software categories having great diversity. Due to this heterogeneity and the lack of unified ownership, no comprehensive solution that covers the entire end-to-end supply chain is available.

Data silos across the value chain

The fragmented nature of the application landscape also creates data silos that pose significant challenges within the retail supply chain, hindering efficiency and inhibiting strategic decision-making.

According to our recent study, almost 83% of retailers struggle with data silos across various functions such as inventory management, procurement, logistics, and point of sale (POS) systems. This disconnected data landscape not only impedes supply chain visibility but also results in missed opportunities for cost savings and improved customer experience.

Need for customization

Customizing supply chain is a top demand for retail and CPG enterprises. Many companies have spent decades building software that uniquely fits their purposes.

Enterprises transforming their supply chain are either migrating or replicating these solutions to the cloud. However, they are finding out-of-the-box solutions such as Blue Yonder, SAP, Manhattan, and others do not fit the purpose in most cases. Roughly 30-50% of enterprises, even digitally mature ones, still need customization.

Moreover, the RCPG industry also requires workflow applications and other low-code applications to augment the day-to-day decision-making of different system stakeholders. For these reasons, a unified platform that supports customization while maintaining agility is crucial.

Target state of supply chain platformization

By integrating suppliers, manufacturers, distributors, and retailers on a unified platform, organizations can achieve end-to-end visibility, optimize inventory levels, reduce stockouts, and improve customer satisfaction. Real-time data analytics empower stakeholders to anticipate demand, optimize production schedules, and minimize waste.

This unified supply chain management platform should have the following five components:

  1. Orchestration – The platform should have end-to-end capabilities that not only orchestrate core business applications such as inventory management and supply chain planning but also value-add applications such as sustainability monitoring and supplier risk management, among others
  2. Composability – The platform architecture should be a composite structure of granular components interconnected by business logic and extensible as required. Components in composable platforms promote interoperability, allowing different components developed using various technologies or programming languages to work together seamlessly. This interoperability is typically achieved through standardized protocols, data formats, or communication mechanisms
  3. Scalability – The platform should be built on the cloud to provide scalability as the supply chain process scales up in volume and complexity. The platform should also have integration capabilities that support seamless data exchange and communication between on-premise systems and cloud services. This includes connectors, application programming interfaces (APIs), or middleware solutions that enable smooth data flow and interoperability between the different environments
  4. Unified data fabric – The traditional linear data value chain should be replaced by a collapsed one with structured and unstructured internal and external data all in one location. The platform should act as a single repository of all the supply chain data that is standardized and can be accessed in real-time
  5. Extendibility – The platform should provide the ability to extend existing applications as the business scales. It should have developer portals to build supply chain services/products and a marketplace for technology partners to integrate their solutions on the platform

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Consolidating the current fragmented supply chain platform landscape is no easy feat and requires collaboration by hyperscalers, data cloud vendors, and enterprise application providers. Some of the players to roll out collaborative initiatives include:

  • Blue Yonder, in partnership with Snowflake and Azure, is consolidating the majority of its solutions offerings on the Luminate platform
  • Microsoft launched its supply chain platform late last year, which aims to provide platformization building blocks across Azure, Dynamics 365, Microsoft Teams, and Power Platform

Technical debt prevents many large enterprises from undergoing supply chain platformization. Our analysis of supply chain investments by retail leaders indicates the end-to-end platformization journey needs to be iterative and not a big-bang transition. It also requires a balanced approach of adopting out-of-the-box applications and building composable applications from the ground up to fit the organizational context.

Everest Group will continue to follow the evolution in this space. To discuss composable platforms and other supply chain management trends in the retail and CPG industry, please reach out to [email protected] and [email protected].

Learn the key technology investment priorities for retail and CPG in our LinkedIn Live session, The Future of Retail and CPG: Balancing Economics, Efficiency & Experience.

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