Everest Group names Accenture, EY, HCLTech, TCS and Tech Mahindra as Leaders in helping enterprises optimize operations, align demand and supply, enhance customer experiences, and respond swiftly to market changes.


DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain. To identify leading service providers in this crucial market segment, Everest Group has published its first PEAK Matrix® assessment for Supply Chain IT Transformation Service Providers for Retail and Consumer Packaged Goods.

Announcing the Market Leaders

Supply chain IT transformation service providers play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and enabling rapid responses to market changes. In “Supply Chain IT Transformation Services for Retail and CPG PEAK Matrix® 2023,” Everest Group explores the market impact, vision and capability of 15 service providers and identifies the following Leaders, Major Contenders and Aspirants (listed in alphabetical order within each category):

  • Leaders: Accenture, EY, HCLTech, TCS, Tech Mahindra.
  • Major Contenders: Capgemini, Cognizant, Deloitte, Genpact, Infosys, LTIMindtree, Wipro.
  • Aspirants: Sonata Software, Visionet Systems, Zensar.

As this is the first PEAK Matrix assessment that Everest Group has published for this sector, no Star Performers were named. (Star Performers are determined by movement on the PEAK Matrix from one year to another.)

The report includes a profile on each service provider, offering a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) and solutions, domain investments, and case studies.

***Download Complimentary PEAK Matrix® Preview Here***

“The retail and Consumer Packaged Goods sector is experiencing a significant surge in demand for supply chain IT services,” said Abhishek Mundra, practice director at Everest Group. “Enterprises are actively responding to supply chain disruptions and evolving consumer preferences. They prioritize cloud-based connected ecosystems, data-driven process optimization, and omnichannel enablement. Providers must develop tailored solutions and Ips for retail and CPG firms, enabling automation and advanced forecasting to accelerate ROI and address supply chain transformation needs.”

About the PEAK Matrix®

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

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