Tag: Pharma industry

The Race to Vaccinate against COVID-19: Five Ways Outsourcing Providers Can Supercharge the Pharma Industry | Blog

As the pharma industry chases the development of new COVID-19 vaccines with the peril of virus mutations looming and cases across the globe surging, outsourcing service providers can play vital roles in helping fast-track this essential mission. Read on to learn how critical partnerships with IT and BPO providers can help vaccine manufacturers in product development and more by providing technology tools, artificial intelligence, automation and analytics, talent and other needed expertise.

More than 100 years after the Spanish flu, the world is again fighting a pandemic.  Since it began in March 2020, the COVID-19 pandemic is still impacting the global population in multiple ways with new waves, casualties, lockdowns, border restrictions, and pandemic appropriate behavior requirements.

Despite the availability of vaccines, the majority of countries are unable to fully vaccinate their population. While population size (especially in India and China) and vaccine hesitancy are well-known factors, a range of production and supply-related challenges have also contributed to these delays. Let’s explore what can be done to accelerate these efforts.

The global supply chain is as strong as its weakest link

In the wake of a global standstill in early to mid-2020, vaccine development was obstructed by the lack of appropriate raw materials, coordination gaps among multiple teams, lab-proofing and maintenance, and a manpower crunch among many other factors. Adding to the woes of biopharmaceutical manufacturers were challenges in carrying out clinical trials processes such as patient enrollment, site management and monitoring, and data management.

This led to study sites being either paused or slowed down. Although collaborations with Contract Research Organizations (CROs) and third-party vendors and rapid adoption of innovative practices (such as decentralized trials, telehealth, remote monitoring, etc.) ensured emergency approval of several vaccine candidates, the mammoth task of mass-production remains a critical challenge, hence, eclipsing the current success achieved so far.

The gigantic target of mass production of approved vaccines

The scarcity of highly specialized raw materials due to export restrictions has proved to be the biggest impediment to mass production. Moderna, one of the earliest producers of the COVID-19 vaccine, had to cut its shipments to Canada and the U.K. citing the volatile availability of human and material resources. Other pharma majors such as AstraZeneca and Pfizer observed similar restrictions. Pfizer, which sources 280 different materials from 19 countries for its mRNA vaccine, expressed its apprehensions in fulfilling supply commitments amidst future threats from increasing market competition as the voices for waiving IP protections grew stronger. Moreover, the availability of consumables and fill-finish elements such as vials, syringes, seals, single-use bags, sterile filters, etc. further stretched lead times.

While a few suppliers were able to ramp up their capacity, travel restrictions hampered vendors’ plans to install new equipment and commission new manufacturing lines. Additionally, the lack of adequate cold storage facilities, related equipment, insulated vans, trained personnel, and the absence of efficient network management systems caused further delays.

Vaccine delivery was further slowed by regulatory diversity across countries with each having its own guidelines and unavoidable compliances pertaining to Good Manufacturing Practices (GMPs) and quality standards. Let’s explore what can be done to accelerate these efforts.

Third-party support proves vital

Enterprises required third-party support in filing regulatory documents, ensuring data compliance, and capturing and reporting adverse events without comprising data quality or security. Responding to this need, IT and BPO players extended critical technology expertise to vaccine manufacturers and regulatory agencies.

Today, with the danger of virus mutations threatening and rising COVID-19 cases around the globe, pharma companies have embarked upon the onerous task of inventing new vaccines and scaling up production and distribution capacities. Service providers can (and have) fast-tracked the vaccine quest in more ways than one.

Here are five ways service providers can emerge as vital partners in the success of these undertakings:

  • Location strategy: The initial optimism around vaccines suffered a blow when India faced its devastating second wave of COVID-19 and had to prioritize vaccines for its citizens. Similar vaccine protection controls were also deployed by the U.S. and the EU. This led some countries such as the UK to consider setting up facilities within their boundaries to reduce dependencies and avoid repercussions due to potential COVID-19 surges in their regions.

Service providers have the opportunity to deploy their expertise and help different stakeholders like governments and vaccine producers determine the ideal locations for setting up production facilities by evaluating strategic metrics such as availability of cold chains, assessing licensing requirements, talent accessibility, and procurement easiness.

  • Vaccine development: Since no playbook exists for churning out a vaccine instantly every time a novel health crisis faces us, researchers run multiple iterations of experiments with different compounds to arrive at the combination triggering an immune response.

Artificial intelligence providers have a transformational role to play in enabling researchers to run simulations faster. DeepMind, a London-based AI company has leveraged its neural network, AlphaFold to simulate the structure of the SARS-CoV-2 coronavirus.

  • Vaccine distribution: Ensuring vaccine distribution across a nation is a mammoth task. Service providers can leverage their technical expertise and develop vaccine distribution and administration dashboards to help governments keep track of their stocks, prevent stock-outs, and ensure the timely delivery of vaccines to achieve their vaccinations goals.

Infosys-owned Simplus has built a Salesforce-based vaccine management solution for the U.S. federal government and offers a wide spectrum of vaccine management services such as campaign management, citizen registration, prioritization, provider enrollment, supply chain visibility, forecasting, vaccine administration, and wellness surveys, and adverse event monitoring.

  • Pharmacovigilance: With several COVID-19 vaccines receiving emergency-use authorization by different regions and countries, the entire spectrum of adverse effects of vaccines is still in the discovery phase. As time progresses, the number of data points collected will also increase, leading to the development of more robust AI systems that can predict Adverse Events Following Immunization (AEFI). This, in turn, will help manufactures improve the immunization outcomes.

Service providers have a critical role to play as technology enablers. For instance,  Genpact’s PVAI solution has been deployed by the Medicines and Healthcare Products Regulatory Authority (MHRA) –  the UK’s counterpart to the U.S. Food and Drug Administration – to intelligently track AEFIs.

 Service providers have an opportunity to extend their talent sourcing services for hiring and training skilled professionals who can hit the ground running as early as possible.

The opportunities for service provider-enterprises collaboration are ever-increasing

Analytics and automation, one of the few technology areas where enterprises generally lack expertise, is expected to gain tremendous traction as pharmas become more aware of the advantages of leveraging outsourcing providers’ capabilities. We predict two major developments to play crucial roles:

  • The ‘novel’ vaccine development methodologies: While Pfizer-BioNtech’s vaccine is a novel mRNA-based vaccine, Cuban scientists have developed a promising vaccine candidate – Soberana 2, the only ‘conjugate COVID-19 vaccine’ that combines the virus’s receptor-binding domain with a deactivated form of tetanus to boost the immune response. Every novel technique and vaccine constituent paves the way for more methods of vaccine development against current and future diseases. This has the potential to open a plethora of opportunities for service providers to utilize their automation and analytics capabilities for a more robust design system.

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Number of coronavirus (COVID-19) drugs and vaccines in development worldwide as of September 2021, by phase (Source: https://pharmaintelligence.informa.com/)

  • Vaccine alliances: With new virus mutations and some countries insisting on a third booster shot for their citizens, vaccine alliances like COVID-19 Vaccines Global Access (COVAX) and GAVI will likely continue playing larger roles in the future. A major responsibility of such alliances includes equitable distribution of vaccines throughout the world. Hence, they can leverage tools provided by service providers to process vital data and act on decisions that promise the quickest success rate.

Beyond the current COVID crisis, pharmaceutical enterprises and outsourcing service providers are partnering to transform the landscape in many ways from clinical trials to pharmacovigilance and Quality Risk Assessments (QRA). For more details, check out the latest research reports published by Everest Group here and reach out to [email protected] or [email protected] [email protected].

Pharma Service Providers’ Role in Tempering Pricing Wars | Sherpas in Blue Shirts

Shortly after the U.S. Food & Drug Administration (FDA) approved Novartis’ CAR T-cell drug, Kymriah – which is used for pediatric B-cell Acute Lymphoblastic Leukemia – last month, Novartis announced its price…a whopping $475,000 per patient. This is certainly not the first market instance of highly expensive drugs (see below.)

But it might just be the tipping point for stakeholders – including regulatory bodies, payers, physicians, advocacy groups, and patients – to start having constructive discussions with drug manufacturers on how to make drugs that treat extremely rare diseases more accessible to the very small share of the population that needs them.

It is certainly time for pharma companies to overhaul their operations in order to mitigate price anger and get such drugs into the hands of those whose lives depend on them.

One way they can do so is by employing pay-for-performance, or outcome-based, contracts, wherein the manufacturer charges for the drug once it proves effective, say one or two months into treatment. Note that this pricing model hasn’t yet really taken off, especially in the United States, where the fragmented multi-payer environment acts as an added roadblock. Indication-based pricing, wherein there are different prices for different conditions, is another model that biopharma companies can use, but the U.S. market does not have mechanisms in place for it, at least as of now.

Other ways of ensuring patients are able to benefit from such critical drugs are through mixes of personalized offline and online marketing campaigns directed specifically to the relevant patient and physician pool, and improved and comprehensive patient support programs to help in solving “last mile connectivity” issues.

But at the end of the day, stakeholder backlash might – and should – force pharma companies to drive down their own costs to make these expensive, personalized medicines more affordable. And this is where outsourcing service providers can help.

The third-party service providers that are already servicing the pharma industry need to prepare or bolster solutions and capabilities around areas including patient and market access, data analytics, omnichannel marketing, IoT, automation, portals, applications, customer support, pricing analytics, infrastructure modernization, and cloud orchestration. Service providers that are struggling to enter the life sciences space should view this as a window of opportunity to get a foot in the door of these companies. Doing so will mean additional business for both these types of vendors; it could also mean reduced pricing pressure for the patients who need such vital treatments.
The future of personalized medicine depends a lot on success of such drugs, and biopharma companies can no longer afford to sit back and operate like they always have. For a detailed discussion and analysis around these solutions, and to learn about other trends in the life sciences market, look out for our soon-to-be-published State of the Market Report.

Technology is the Key to Innovation in Pharmacovigilance | Sherpas in Blue Shirts

The critical nature of Pharmacovigilance (PV) is obvious. For patients, it can mean the difference between better health or death from an Adverse Drug Reaction (ADR). For pharma companies, it can mean the difference between a profitable, life-saving drug, or multi-billion dollar fines and loss of reputation and revenue.

Although global PV spend has increased from 0.3 percent of total sales in 2003 to 1 percent (the equivalent of ~US$15 billion) in 2016, some of the pharma industry’s most expensive drug recalls/fines/lawsuits occurred during this timeframe.

Everest Group does not think that a further increase in PV spend is the best way for pharma companies to curb safety breaches. Rather, we believe the answer lies in creating a more effective PV process through use of technology, including analytics, automation, cloud, and mobility.

There are some well-publicized technology use cases in the pharma industry. For example, led by a consortium of world-leading experts from industry, regulatory agencies, and academia, the Web-RADR project will deliver an EU-wide mobile phone app that enables users to report adverse drug reactions directly to their National Competent Authority (NCA). And the U.S. Food and Drug Administration (FDA) has launched Sentinel, a distributed data system through which it can rapidly and securely access information from large amounts of electronic healthcare data from a diverse group of data partners.

And there are myriad ways in which technology can support pharma companies’ PV initiatives. For example:



eg pv



Digitized medicines: Smart pills with ingestible sensors can be used to track and collect patients’ health data, which can be used to run analytics for Adverse Event (AE) detection.

Mobile apps: These apps can enable pharma companies to collect ADR data much more quickly.

Cloud-based solutions: Cloud-based databases can enable pharma companies to collect data from multiple stakeholders to build an integrated ADR repository – even at a global level.

Artificial intelligence (AI): AI can help pharma companies to move beyond basic automation by identifying patterns in unstructured data.

Automation: RPA solutions can help pharma companies process structured data much more rapidly than via manual efforts.

Big data analytics: Analytics can help pharma companies use the vast amount of digital data available on the Internet (e.g., on Facebook and Twitter, and in patient forums such as Doctissimo) to supplement traditional data sources such as primary calls, EHR data, and claims data for AE detection.

Proactive PV: Robust IT solutions and advanced systems can help pharma companies monitor drug safety during the research and trials process and post-launch.


How Pharma companies capitalize on technology?

To fully capitalize on the benefits technology can deliver to the PV process, pharma companies must begin with establishing a clear and robust strategy for what they want to achieve and how they should progress along the technological curve. For instance, if their end-goal is to implement an AI-based solution, they should first invest in basic automation, analytics, and cloud. As pharma companies tend to lag behind those in other industries in terms of adopting new and innovative methods, they may find it valuable to partner with a third-party advisor to assist in the development of their strategy.

Next, they should proactively identify opportunities and partner with specialized technology vendors to fill technology gaps. For example, while many pharma companies are investing in the development of mobile-based adverse event reporting apps, they will not be able to realize their full potential until all the apps are connected with a common platform that precludes patients from having to download apps for each drug.

Finally, they should strongly consider partnering with outsourcing service providers that have a proven history of supporting the delivery, technology, and regulatory reporting requirements of the PV process. Call center, case entry, literature review and insights mining, aggregate reporting, and PV quality assurance are some of the areas in which outsourcing service providers can of great help.

Pharma companies have long been slow to adopt technology in PV. However, the time has come for technology to play a greater role in delivering solutions, with technology vendors and outsourcing service providers serving as force multipliers.

For detailed insights on new technological innovations in the PV market, please refer to Everest Group’s viewpoint: Innovation in Pharmacovigilance (PV): How to Spend Smarter Not Higher?

Pharmaceutical Companies Can Help Support Trump’s Vision of Make America Great Again | Sherpas in Blue Shirts

When U.S. President Donald Trump met with the CEOs of a host of major pharmaceutical companies in late January 2017, one of his primary declarations was that drug makers should bring manufacturing and production, much of which is done in countries like India and China, back to the United States.

While moving FDA-certified production factories and establishing new supply chains back onshore is an extremely difficult, years-long ordeal, failing to take some type of proactive step to appease the Trump administration could open the door to potentially unfavorable actions for the major pharmaceutical companies. Think patent reforms, price lock-downs, consumer advertisement bans, and import/export tax mandates, all of which could wipe out the lucrative margins from U.S. consumers.

But there’s one easy step pharma companies can take to mollify the administration’s overarching agenda: start moving services jobs – such as IT, finance, and HR – back to U.S. turf.

Aprrox. 110k to 140k pharma industry services jobs have been offshored, with the majority residing in India

Trump and the pharma industry services jobs

If you look at the dollars, cents, and sense of doing so, it really is win-win. Consider:

  • Services jobs are the least likely to disrupt core business operations if brought back onshore
  • They’re comparatively easy to move, as they’re essentially labor-based and mostly centralized in offshore service centers
  • Doing so would not only provide gainful employment to more U.S. workers, but also signal a commitment to invest in the U.S. workforce and worker productivity
  • Pharma companies could avoid a negative impact to their bottom lines (i.e., a 50-70 percent labor arbitrage) if they effectively leverage digital technologies and capabilities to transform their delivery models as they repatriate the services.

Let’s take a deeper dive look at this last bullet point. True that India’s and other low-cost regions’ skilled workforce and cheaper labor made them attractive locations for offshoring pharmaceutical services jobs. This labor cost advantage has shielded pharma companies from having to take the painful and arduous path towards step-change improvements in workforce productivity, which requires significant investments and service redesigns. After all, why automate if you can get two or three offshore workers for the price of one U.S. worker?

But the world has changed. Digital service models are transforming how services are delivered and consumed. For example, when was the last time you filled out a deposit slip at a bank? Mobile deposits rule the day now. These transformations are happening across the services functions, and are opening the door to operational savings and productivity improvements.

Higher US labor costs can be mitigated by leveraging digital capabilities to transform the service functions being migrated back

Trump and the pharma industry services jobs

By moving and transforming their services, pharma companies wouldn’t bring back all of the jobs they initially offshored, but would create higher paying, higher skilled, and highly productive U.S. services jobs. And, this could be done relatively quickly and on a cost neutral basis with no impact to their bottom- or top-lines, while simultaneously leveraging digital technologies to transform their service delivery models.

It’s true that uncertainty abounds around what levers the Trump administration will pull to entice or force the pharmaceutical industry to align to its core tenant of creating U.S. jobs and “Making America Great Again.” But wait-and-see is a dicey game to play when it comes to the pharmaceutical industry’s most lucrative market.

Everest Group’s advice is to get ahead of the game – starting today. Take a fresh look at your company’s global talent management strategy and shared services construct to identify your degrees of freedom. Then start engaging your technology and services organizations to assess how you can bring some or all of these services jobs back to the U.S., and at the same time offset the higher labor costs with digital technologies and delivery models. It might just save your CEO from seeing an early morning Tweet from President Trump stating, “Horrible company!”

Learn more about the importance of bringing pharma jobs to the United States in Stephen Chen’s executive viewpoint, Will Big Pharma Heed the Call to Bring Jobs Back Home?

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