IT major Cognizant Technology Solutions is getting a chance to push the reset button and get back to growth under its newly-appointed chief executive officer (CEO) Ravi Kumar S.
The new CEO has a chance to revive the Cognizant growth story through a number of strategies, according to Nitish Mittal, Partner at Everest Group.
Big cities in India account for the lion’s share of the IT export services business, but tier-2 and tier-3 cities are also slowly morphing into hubs for the global services delivery.
US IT research advisory Everest Group’s Locations Insider report has estimated that out of the US$180 billion IT services export revenue, about US$36 billion was supported by tier-2 and tier-3 cities, driven by the need for risk diversification, cost savings, access to the untapped talent pool, and lower market congestion.
Analysts and end users have sought data observability for years, but a recent shift has changed how business processes use these tools, leaving organizations with plenty to consider when selecting which tool is best to use and if the commercial investment is worth it.
“Investments in commercial data observability tools and initiatives need to be made from the perspective of the overall business, internal users, and customers,” said Alisha Mittal, a Vice President in IT services at Everest Group.
Historically, Indian IT firms used consulting as the “tip of the spear” with the objective of creating more pull-through revenue for their core business.
“This has led to subpar monetization of consulting practices since these were included with a broader piece of work and not monetized significantly on their own, compared to larger consulting firms who often took a billable headcount approach,” said Nitish Mittal, Partner, Europe Technology Practice, at Everest Group.
In the last few years, enterprise preference for IT service delivery has shifted subtly toward in-house delivery. While IT support remains predominantly outsourced, share of delivery from Global In-house Centers (GICs, or shared services centers) has risen steadily.
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