India Archives - Page 4 Of 12

Looking Back at Our Decade-Old Predictions: What We Got Right … and Wrong | In the News

September 28, 2017

A decade ago, Everest Group made some predictions about the India global services industry; recently we cracked open the time capsule to check out our predictive capabilities. We found that we got some things right, some things wrong, and some things very wrong. The outcome of our recent analysis, though, is a huge boost in confidence for the prospering India global services industry.

Service Delivery Location Diversity in the Spotlight | Market Insights™

August 31, 2017

New locations (think Jamaica, Romania, Malaysia, and Singapore) are gaining traction as Global In-house Centers (GICs) and service providers seek to match talent to specific need, as well as to diversify their location portfolios

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Global Services Headcount Grows Outside of APAC | Market Insights™

August 31, 2017

While APAC remains the dominant delivery location, global services headcount is growing in other locations as GICs and service providers recognize the value of location-specific talent and seeks to diversify their portfolios

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Cost of Digital Services Varies Widely by Location | Market Insights™

August 3, 2017

Cost of operations for digital services varies widely across key locations for service delivery

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Digital Services Maturity by Location | Market Insights™

August 3, 2017

Maturity of digital services varies among established global services locations

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Top 10 Global Services Delivery Locations Activity | Market Insights™

May 3, 2017

Availability of relevant talent for digital and complex services is driving large setups in Singapore, Romania, Ireland, and Mexico

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BPO Industry Challenged: Outsourcing Giant India Losing to China, Small Countries | In the News

March 8, 2017

“For voice work, the Philippines has a better voice/accent environment even though it is at a cost disadvantage to India. For some kinds of work, close proximity and time zones advantage near shore locations is preferred over India,” said Peter Bendor Samuel, CEO of Everest Group, a Dallas-headquartered management consulting and research services firm.

Citing concentration risk as another reason, Samuel said some firms feel that they are overly concentrated in India creating increased risk in the event of natural disasters or large currency swings for these firms a more geographically dispersed location strategy makes sense.

“Although these alternate locations have taken some share from India such as Mexico, Costa Rica and for Europe, Poland, we believe that these share gains will level off as these alternative locations are priced higher than the low cost high skilled Indian labour pool,” Samuel said.

Indian IT: Action Shifting from Traditional Services to Digital Technology | In the News

February 14, 2017

Currently, the industry is dominated by businesses on which the sun may be ready to set. Peter Bendor-Samuel, CEO of US-based research firm Everest Group, adds, “Digital makes up 22% of the Indian services market. The remaining legacy services have shown no growth over the past 12 months.”

India’s $150 Billion Outsourcing Industry Stares at an Uncertain Future | In the News

January 14, 2017

“The proposed visa and immigration legislation … will raise the cost to operate by raising the cost of the Indian firms’ landed or onshore costs,” says Peter Bendor-Samuel, CEO of offshoring advisory Everest Group. “Given the hyper-competitive pricing environment, it seems increasingly unlikely that they will be able to pass along the cost to their clients, putting increased pressures on margins.”

Asia Pacific Share of Global Delivery Center Set-ups Declines 2016 | Market Insights™

December 28, 2016

Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions have grown

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Tag: India

Looking Back at Our Decade-Old Predictions: What We Got Right … and Wrong | In the News

Service Delivery Location Diversity in the Spotlight | Market Insights™

Global Services Headcount Grows Outside of APAC | Market Insights™

Cost of Digital Services Varies Widely by Location | Market Insights™

Digital Services Maturity by Location | Market Insights™

Top 10 Global Services Delivery Locations Activity | Market Insights™

BPO Industry Challenged: Outsourcing Giant India Losing to China, Small Countries | In the News

Indian IT: Action Shifting from Traditional Services to Digital Technology | In the News

India’s $150 Billion Outsourcing Industry Stares at an Uncertain Future | In the News

Asia Pacific Share of Global Delivery Center Set-ups Declines 2016 | Market Insights™

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