Tag: Everest Group Events

Everest Group Announces ‘Everest Group Engage’ Global Conference, Launches Events Unit Headed by Veteran Conference Organizer Mark Fissell

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience.


DALLAS, January 24, 2024 — Everest Group today announced the launch of a new conferences business unit, Everest Group Global Events. Mark Fissell has joined Everest Group as senior vice president of Global Events to spearhead the company’s strategy to provide premium-experience educational conferences for the strategic global business leaders Everest Group serves.

Everest Group’s first global conference event, “Everest Group Engage,” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” The agenda will include valuable information and guidance for C-suite leadership, sourcing and vendor managers, global business services leaders, and customer experience and marketing executives. For more information: https://events.everestgrp.com/engage2024

Everest Group plans to host large, multi-track, multi-day events in numerous geographies around the world as well as smaller, one-day events on compelling topics within specific industries. The events will be designed to provide information, guidance and networking opportunities to help professionals with responsibilities for global shared services, sourcing, vendor management, and customer experience propel their initiatives forward with confidence.

“Everest Group has a stellar reputation for the quality of its research and for offering its clients actionable guidance on how to navigate the challenges of fast-changing technologies, constrained resources and volatile socio-political arenas,” said Fissell. “I’m excited to help the company bring this expertise to more leaders around the world who are eager to unlock value from their people, their technology, their operations, their partner relationships, and even themselves.”

Fissell brings over 20 years of events and information services product leadership experience to the role. Prior to joining Everest Group, Fissell led global conference programs for Forrester Research. Earlier in his career, he managed events and products at AdExchanger, Evanta and Gartner.

“Mark is passionate about building professional communities and facilitating networking and information exchange to help the world’s business leaders achieve their goals,” said Peter Bendor-Samuel, founder and CEO of Everest Group. “Under Mark’s leadership, Everest Group will channel our research and advisory expertise into premium-grade educational and networking opportunities for C-suite executives and senior leaders. It’s an ideal extension of our services and in perfect alignment with our mission to equip enterprise leaders to grow their businesses and succeed in their functional priorities.”

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Global Sourcing: A People Issue | In the News

London, 4 April, and Intelligent Sourcing was delighted to co-host a dinner with The Everest Group in the Royal Horseguards Hotel. Speakers were uniformly excellent and the willingness of the guests to join in with a discussion (Chatham House Rule so no names) was a joy.

There will be a report in the “Out and About” section of the next issue of the magazine, due in June, but it’s worth highlighting a few points. Everest vice president (and Intelligent Sourcing contributor, we feel importantly) Anurag Srivastava outlined where the current state of digitalization was in and blew up the myth that the millennial generation is putting pressure on customer experience; it may be that they are pointing out what’s possible but by now every generation has huge expectations. Vice president (and Intelligent Sourcing magazine contributor as before) Sarah Burnett pointed to the amount of money there was in the channel – with UI Path recently being valued at £7bn there was no question that people were expecting a lot of growth.

Read more in Intelligent Sourcing

IEEE WIE International Leadership Summit 2018 — August 13-15 | Event

Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the IEEE WIE International Leadership Summit held on August 13-15 in Southhampton. During her August 14 session, Sarah will unpack findings from industry-leading research into the capabilities of RPA and AI for enterprises, as well as how they can be combined for advanced automation of business processes.

Sarah’s presentation will highlight:

  • The capabilities of the two different types of technologies and how they differ in what they can offer
  • Evolution of RPA technology and its development into enterprise-grade software
  • How AI technologies are helping extend the scope of RPA, making it easier to apply, use and maintain
  • How the two combine to help enterprises automate more business processes
  • What the office of the future will look like with a mixed workforce of people, AI and robots
  • What the future holds in terms of technology and market development for real life applications of business process automation

About the event

The 2018 IEEE WIE International Leadership Summit (ILS) mission is to empower women to choose their own career path and facilitate the recruitment and retention of women in technical disciplines. Our summit is dedicated to promote women in Engineering, Science and Technology and inspire girls around the world to achieve rewarding careers in engineering.


August 13-15, 2018


University of Southampton
Southampton SO17 1BJ


Sarah Burnett, Research EVP and Distinguished Analyst, Everest Group

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CCAP: Leading with CX in a Digital World — July 25-26 | Event

Everest Group is once again the featured Knowledge Partner of the 2018 Contact Islands conference, “Leading with CX in a Digital World,” presented by the Contact Center Association of the Philippines (CCAP).

Managing Partner Eric Simonson and Research Partner H. Karthik will be key speakers during the event.

Eric will lead a session titled, “The Empowered Customer in the Age of Digital Care”
Session summary: Industries across the globe are facing profound paradigm shifts driven by new business models, supported by innovative, disruptive innovations. Amidst the changing business landscape, the focus on customers has become even more critical than ever before. This session aims to build a better understanding of the “new-age” customer and their expectations, focusing on both existing customer segments as well as millennials. The session re-inforces the importance of staying focused on customers while in the midst of adopting new models and undergoing transformation.

Karthik will moderate a session titled, “Gearing Up for the Hybrid Workforce: Humans + Machines”
Session summary: Next gen technologies such as AI, automation, and advanced analytics is changing the way companies operates. As humans and machines work more closely and collaborate, processes can become more fluid and adaptive and help organizations become more innovative and profitable. This session brings in the views of the leading industry voices on how they are getting ready for this shift and the kind of the steps they are taking, including the changes coming to the overall CX approach. Further, it explores how the collaborative Human + Machine service delivery model will enhance outcomes and result in more impact than ever before.


July 25-26, 2018


Shangri-La’s Mactan Resort and Spa
Cebu, Philippines


Eric Simonson, Managing Partner, Everest Group
H. Karthik, Partner, Research, Everest Group

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Smart Interactions in the Cloud — June 6 | Event

Automation expert and research VP Sarah Burnett will speak at the NICE 2018 Smart Interactions in the Cloud event in London on June 6. She will be part of a breakout session where they discuss how organizations are using the latest developments in RPA to get ahead of the competition.

About the event: Interactions 2018 will feature over 25 sessions, with over half of them led by industry experts and NICE customers. The conference features a rich array of breakout tracks dedicated to helping you and your organisation succeed in areas such as customer experience, operational efficiency and compliance.



June 6, 2018


Stamford Bridge, the home of Chelsea Football Club
Fulham Road
United Kingdom


Sarah Burnett, Research VP, Everest Group

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UiPath Forward Americas — November 16 | Event

Vice President of Research Sarah Burnett will be a key speaker at the 2017 UiPath Forward event held on November 16 in New York.

The advancement of automation technology is happening faster than its adoption globally. Now is not the time to sit on the fence.

It’s time to learn about the achievements of early adopters and the ongoing industrialization of RPA from your peers, about the trends in the marketplace from analysts and advisors, and it’s time you put all of this into perspective with your own plans for intelligent automation.

Attendees will experience a full day of insight and collaboration with senior RPA industry professionals and experts.

November 16, 2017

New York Marriott Downtown
85 West Street
New York, NY 10006

Sarah Burnett, Research Vice President, Everest Group

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International IT-BPM Summit — November 7 | Event

Research Managing Partner Eric Simonson will be a key speaker at this year’s International IT-BPM Summit hosted in the Philippines. Eric will present and lead a panel discussion on the evolution of the future of work given the growing need for new digital labor skillsets.

The 9th International IT-BPM Summit will play host to discussions on current industry trends, issues, forecasts, with a particular focus on the upcoming Artificial Intelligence headwind. It will bring together analyst firms, thought leaders and industry stalwarts to discuss the future of enterprises, jobs and technology.

With all the talk on the looming threat of AI and automation and its potential impact to the sector, the IIS puts the spotlight on the secret sauce of the Philippines’ continuing success in the industry: the Filipino workforce. For Filipinos, it’s hardwired in our DNA to be emotive, creative, tech-savvy, and service-oriented – striking the perfect balance to complement the technological advances of the future. The Filipinos are the human touch in the age of digital transformation, future-proofed for the coming impact of technology.

November 7, 2017

Makati Shrangri-La
Manila, Philippines

Eric Simonson, Managing Partner, Everest Group

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Orchestrating Quality: QA in the Digital Era | Webinar

Wednesday, July 12 | 11:00 am – 12:00 pm EDT

Register for the webinar

Research Partner Chirajeet Sengupta will help lead a Cognizant-hosted webinar titled Orchestrating Quality: QA in the Digital Era.

Enterprises have for long leveraged Test Centers of Excellence (TCoEs) to improve application quality, bringing in efficiencies at scale. However, Digital has changed the notion of quality, broadening its ambit to include business processes, technology and customer experience. Also, the emphasis on speed is hard to miss.

How do enterprises build on the gains delivered by their TCoEs and yet drive the big shifts required to deliver to the quality@speed agenda for success with Digital?

Attendees will learn about:

  • The forces of Digital disrupting Quality Assurance approaches
  • The imminent shift from cost arbitrage to speed-to-value
  • Quality Orchestration – A vision for enterprise QA

Everest Group speaker

Chirajeet Sengupta
Partner, Research
Everest Group

Register for the webinar

CAMSCAT Shared Services Conclave — July 12-13 | Event

Vice President of Research Salil Dani will be a keynote speaker at the 5th annual Shared Services Conclave held in Costa Rica on July 12-13, 2017.

Salil will deliver the first keynote presentation on July 13 titled “Analysis of Digital Transformation: Market Trends ” where he will discuss and answer the question: What are the biggest opportunities and impact of Robotic Process Automation (RPA) in global shared services?

Mario Tucci, co-founder of MVD Consulting will also be a keynote speaker at the event. Mario will deliver the first keynote presentation on July 12 titled “Competitive Analysis: Performance of Latin America in the Global Services Delivery.”

July 12-13, 2017

Hotel InterContinental
San Jose, Costa Rica

Salil Dani, Research Vice President, Everest Group


UK Symposium: Leveraging Digital Technologies in a Disordered World — July 6 | Event

Everest Group leaders and analysts will host an UK-based event titled Leveraging Digital Technologies in a Disordered World. At this event, analysts will discuss how the pivot to digital is disrupting business models, driving automation adoption, and impacting location strategy, and how organizations are leveraging the change to drive innovation.

Everest Group CEO Peter Bendor-Samuel will discuss the threat and promise of pivoting to digital. Research VP Sarah Burnett, along with our expert analysts, will present insights on the realities of automation’s impact on service delivery, the implications to offshoring, and the role of benchmarking in driving innovation. We also have invited a senior enterprise executive to share experiences – the good & the bad – of leveraging digital to transform service delivery.

The program will include a discussion of our insights followed by a networking session with colleagues and Everest Group analysts over drinks and canapes at the ICAEW.

July 6, 2017
3.30 p.m. – 7.30 p.m.

Members Room at the ICAEW
One Moorgate Place
London EC2R 6EA

Everest Group presenters:
Peter Bendor-Samuel, Founder and CEO, Everest Group
Sarah Burnett, Research VP, Everest Group

Due to an overwhelming response, registration is closed for this event

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