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Blogs
CX / Customer Experience Mergers & Acquisition

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry? | Blog

by Shirley Hung and 2 others
Blogs
CX / Customer Experience

How Can Service Providers Create a Robust Customer Experience for Clients? | Blog

by Peter Bendor-Samuel
Market Insights™
Banking Customer Demand is Changing

Banking Customer Demand is Changing | Market Insights™

by StaffWriter
Market Insights™
A Human-machine Interface Developed Using Design-led Innovation Can Enable Superior Customer Experience

A Human-machine Interface Developed Using Design-led Innovation Can Enable Superior Customer Experience | Market Insights™

by StaffWriter
Market Insights™
Customer Experience Is at the Center of Key Automotive ER&D Investments
Automation Shared Services / Global Business Services Centers

Customer Experience Is at the Center of Key Automotive ER&D Investments | Market Insights™

by StaffWriter
Blogs
CX / Customer Experience Location Strategy

Which Call Center Agent Model Is Right for Your Business during and after COVID-19? | Blog

by David Rickard
Market Insights™
Customers Are Moving to Non-traditional Financial Services Providers for Better Customer Experience
Financial Services Industry

Customers Are Moving to Non-traditional Financial Services Providers for Better Customer Experience | Market Insights™

by StaffWriter
Market Insights™
Digital Workplace Services Category Strategy-Using Porter’s Five Forces to Assess Industry Competitiveness

Digital Workplace Services Category Strategy: Using Porter’s Five Forces to Assess Industry Competitiveness | Market Insights™

by StaffWriter
Market Insights™
Digital Workplace Services Category Strategy-Key Challenges and Risk Considerations

Digital Workplace Services Category Strategy: Key Challenges and Risk Considerations | Market Insights™

by Gaganpreet Singh
Market Insights™
Customer Experience Management Category Strategy-Supplier Fees Cost Structure

Customer Experience Management Category Strategy: Supplier Fees Cost Structure | Market Insights™

by StaffWriter