60-minute webinar delivered live on Thursday, April 30, 2020
Download and view the presentation
Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related to the COVID-19 crisis. Work-from-home is in place, productivity has reached near normal levels, and other immediate employee and client concerns are addressed. Now, as a result of the crisis, leaders face the opportunity to implement – and accelerate – visions that will future-proof and re-imagine their operating models and businesses.
In this webinar, we will share our collective insights on ways leaders can approach the opportunity ahead of them, which we’ve deemed “the great unsticking of new ideas,” and the technology that will help them realize breakthrough changes for the next normal.
Senior IT and business operations experts will gain expert insights and answers to questions such as:
Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:
Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.
Moderators
Eric Simonson
Managing Partner
Everest Group
Nisha Deo
Head of Strategy
Emergence Partners
Panelists
David Poole
Chief Executive Officer
Emergence Partners
Rafael Sweary
President & Co-Founder
WalkMe
Jamie Dobson
Chief Executive Officer
Container Solutions
Enterprise focus on digital, engineering and R&D will be growth drivers in 2020, but pandemic, other macroeconomic trends will dampen growth rate yet again.
Everest Group’s predictions that the global services market would witness slightly lower growth in 2019 than 2018 was right on the money. Revenue growth in 2019 was 5%-7% as compared to 6%-8% in 2018. The slower pace of growth can be largely attributed to the global macroeconomic slowdown, volatile currency fluctuations, and the tightening legal and regulatory landscape, with Brexit in the United Kingdom and the European Union’s General Data Protection Regulation (GDPR) as two notable examples.
Looking ahead to 2020, these factors will continue to dampen growth even more, compounded by the disruptive impact of the coronavirus pandemic, apprehensions about an economic recession, trade conflicts between the U.S. and China, and decreased demand for traditional services due to digitalization and automation.
“We believe that the 2020 outlook for the services market remains uncertain,” said Parul Jain, practice director at Everest Group. “Enterprises will continue to rebalance portfolios to bring more critical pieces of work in-house, and leverage low-cost alternatives for non-core workstreams.”
Everest Group shares these findings in two recently published reports: Global Locations State of the Market 2020: Moving Forward in Turbulent Times and 2020 Location Predictions: Confronting the Impending Slowdown. Collectively, this research explores the nuances of the global services locations landscape and interprets locations-related developments and trends to help organizations design a best-fit locations portfolio strategy.
Also included in the Global Locations State of the Market report is Everest Group’s Locations PEAK Matrix®, which provides a comprehensive view of the attractiveness of global delivery locations (cities) in terms of cost, talent availability and risk. The most attractive service delivery locations are deemed by Everest Group to be “Leaders”; “Major Contenders” are considered moderately attractive in terms of cost-savings and have a sufficient talent pool to support mid-to large-sized centers; “Aspirants” typically have lower maturity but offer low cost of operations and considerable opportunity if players invest in talent development. Locations that witnessed significant new center set-up activity by leading Global In-house Centers (GICs) and third-party providers in the past year are dubbed “Star Performers.”
***Download a complimentary abstract of “Global Locations State of the Market 2020: Moving Forward in Turbulent Times” here.***
About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com.
Tracker shows enterprise and service provider leaders how COVID-19 is affecting leading offshore and nearshore locations around the world.
Everest Group has created a dynamic and interactive tracker that provides a comparative view on COVID-19 risk exposure across locations and also how the risk has evolved in the last two months across 37 countries. The tracker is updated every weekday.
***Bookmark this page: https://www.everestgrp.com/covid-19-dynamic-tracker ***
COVID-19 has turned business continuity planning into a boardroom conversation topic and has enhanced the need for risk management. This is especially true in the IT outsourcing (ITO) and business process outsourcing (BPO) services industries, where—despite significant advancements in automation and AI—people still manually deliver the work.
“Enterprises and services providers have widely used the cost arbitrage model and expanded their delivery sites in offshore and nearshore locations globally,” said Sakshi Garg, vice president at Everest Group. “Everest Group developed this dynamic tracker to help organizations better track COVID-19 risk exposure to various delivery locations and thereby evaluate options to diversify their operational risk.”
Enterprises who are outsourcing or operating Global Business Service (GBS) centers can select the locations of their choice or locations in their existing portfolio and monitor risk exposure. They can also use the tool to select locations not in their current portfolio to assess options for medium- to long-term risk diversification.
Garg explained, “The tracker also helps leaders understand the IT-BPO delivery profile of the locations in terms of market size, nature of delivery (that is, IT or BPO or both), and evidence of adoption by other enterprises and service providers.”
The tracker has been built by combining publicly available data on COVID-19 cases, mortality rate, and recoveries with Everest Group’s proprietary data on delivery locations, which is based on ongoing tracking of 150+ locations across dimensions of talent, cost, market activity, and nature of work delivered.
About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com.
The stakes for businesses have rarely been as high as they are now. The global pandemic is upending companies’ existing mindsets, strategies and investments. It’s leading to new decisions about actions and strategies that must occur at the same time but appear contradictory. This causes a lot of confusion for people in enterprises as well as the enterprise vendors. The contradictions and confusion can fuel tensions.
What’s the remedy for this predicament? Before I answer that question, it’s important to understand the underlying factors driving the predicament.
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