Online Tool Uses Everest Group Data to Track COVID-19 Impact on Delivery Locations for IT and Business Process Outsourcing | Press Release

Tracker shows enterprise and service provider leaders how COVID-19 is affecting leading offshore and nearshore locations around the world.

Everest Group has created a dynamic and interactive tracker that provides a comparative view on COVID-19 risk exposure across locations and also how the risk has evolved in the last two months across 37 countries. The tracker is updated every weekday.

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COVID-19 has turned business continuity planning into a boardroom conversation topic and has enhanced the need for risk management. This is especially true in the IT outsourcing (ITO) and business process outsourcing (BPO) services industries, where—despite significant advancements in automation and AI—people still manually deliver the work.

“Enterprises and services providers have widely used the cost arbitrage model and expanded their delivery sites in offshore and nearshore locations globally,” said Sakshi Garg, vice president at Everest Group. “Everest Group developed this dynamic tracker to help organizations better track COVID-19 risk exposure to various delivery locations and thereby evaluate options to diversify their operational risk.”

Enterprises who are outsourcing or operating Global Business Service (GBS) centers can select the locations of their choice or locations in their existing portfolio and monitor risk exposure. They can also use the tool to select locations not in their current portfolio to assess options for medium- to long-term risk diversification.

Garg explained, “The tracker also helps leaders understand the IT-BPO delivery profile of the locations in terms of market size, nature of delivery (that is, IT or BPO or both), and evidence of adoption by other enterprises and service providers.”

The tracker has been built by combining publicly available data on COVID-19 cases, mortality rate, and recoveries with Everest Group’s proprietary data on delivery locations, which is based on ongoing tracking of 150+ locations across dimensions of talent, cost, market activity, and nature of work delivered.

About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at

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