Tag: Analyst Relations Newsletter

Analyst Relations Newsletter Q2 2023: Key Highlights from Custom Research

How Everest Group supported a F100 company in transforming its strategic approach to existing and future IT Services (ITS) Outsourcing engagements by identifying opportunities for productivity and operational improvements | Case Example

  • The client: One of the largest global oil and gas companies
  • Problem statement: Support this F100 company in transforming its strategic approach to existing and future IT Services (ITS) Outsourcing engagements by identifying opportunities for productivity and operational improvements by its ITS partners
  • Key objectives
    • To identify and baseline the client’s ITS partners’ performance indicators along key dimensions such as management culture, service delivery, contract management, project management, and governance model – against best-in-class industry standards
    • To identify and recommend approaches and best practices to drive fundamental and meaningful productivity improvements for the client’s ITS partners
  • Our approach: Everest Group took a three-step approach to help the client
    1. Established enterprise baseline:  Examined the as-is-state of the existing client environment across multiple dimensions such as performance and throughput, project management, and technology used. This was achieved through interaction with multiple client stakeholders across different IT stacks along with their services provider partners
    2. Established market best practices and benchmarked the enterprise’s current state: Developed a robust set of benchmarks comparing the performance indicators of their existing ITS partners with an aggregated best-in-class view across the ITS provider competitive landscape on competitors
    3. Recommended actions to close identified gaps: Provided insights, guidance, and benchmarks that helped the client assess and recommend suggestions to its ITS partners
  • Key findings and impact created​:
    • ​Best-in-class state definition and analysis (qualitative and quantitative insights) along with a benchmarking study allowed the client to reassess its contracts with its ITS partners and implement best practices
    • The study also provided the client with a series of action steps to close identified gaps and enhance the relationship with its ITS partner

Analyst Relations Newsletter Q1 2023: Key Highlights from Custom Research

Global QSR Restaurant​: Review of Oracle financials and HCM implementation solution and fee proposed by a Tier 1 SI​ | Case Example

  • The client: Global quick service restaurant (QSR)​ chain with a presence in multiple countries around the world​
  • The problem statement:
    • Benchmark pricing and effort proposal for an Oracle fusion (financials + procurement) implementation​
    • Fixed fee arrangement b/w the client and the vendor coupled with a complex pricing model​
  • Our approach: Everest Group started with a detailed requirement gathering exercise of the vendor’s proposed solution, including assumptions around the extensions (reports, integrations, conversions, etc.), number of L4 processes that were being configured, client participation, and clear RACI expectations​
  • Solution: Benchmarked configuration effort for individual L4 processes (RTR, O2C, DTS, etc.). Clear assumptions around extensions, including the complexity split, helped us arrive at the market effort for similar sized customers and implementations​
  • Price: Performed price benchmarking for a complex input model that was not based on rate cards but based on the phase (Advisory, blueprinting, coding, and testing) where the resource was expected to be onboarded during the SDLC. Eventually, helped them develop a document that would help them in future similar proposal review situations covering best practices on pricing, solution sizing, and contracting​
  • Key findings/recommendations​:
    • ​Identified opportunities for solution optimization, including effort reductions, shoring optimization, etc.​
    • Advised on introducing a rate card aligned structure to have better transparency on roles and their market pricing​
    • Helped the client right-size and right-price their engagement through a combination of solution and price-related recommendations

Through perseverance and your exceptional insight, we have gotten this deal contract to a much better place than where we were.

– Head of IT Vendor Governance, Leading Global QSR

Analyst Relations Newsletter Q1 2019: Key Highlights from Custom Research

Key highlights from recent custom research projects by Everest Group


Case #1: Competitive intelligence and identification of niche potential partnership / acquisition targets (D&A providers) for a large professional services provider

Client overview and background: Our client, a leading global professional services provider, wanted to understand the competitive landscape in the Data & Analytics (D&A) space, and to strategize its investment priorities. Specifically, the provider wanted to identify innovation in the D&A space, driven by niche system integrators operating in the data management and data compliance space, to plan its partnership/acquisition strategy.

Everest Group’s approach: We employed a comprehensive and structured approach to develop a thorough competitive landscape and detailed profiles of the niche system integrators. We assessed competitors on their services portfolio, market presence, investments and partnerships, talent investments, market messaging, and value proposition. The assessment resulted in detailed assessments of niche system integrators based on the client’s parameters.

Ultimately, we provided recommendations on the suggested approach (“bolt-on” vs. “string of pearls”) and key targets for partnership/acquisition. The client used the analysis and recommendations to strategize its investment priorities.

Case #2: Identification of high potential analytics use cases to shape a D&A go-to-market strategy

Client overview and background: Our client, a global provider of IT/BPO services, including digital, technology, consulting, and operations services, wanted to assess the opportunities available in the D&A market to help it to shape its go-to-market strategy. The client sought to identify high potential analytics use cases in Finance & Accounting, Healthcare, Contact Center, and Banking and Financial Services segments based on market attractiveness/opportunity and alignment to their overall strategy/vision.

Everest Group’s approach: Everest Group employed a comprehensive and structured approach to assess D&A market attractiveness and identify potential use cases:

  • Provided an overview of the D&A market and service provider landscape in the identified segments to help our client to build a business case
  • Built a list of analytics use cases in the identified horizontals/verticals and conducted relative assessments of each use case based on its current market opportunity, future potential, applicability to different customer segments, competition play, and business impact
  • Shortlisted and prioritized 30 high potential use cases across segments based on market attractiveness and alignment to the client’s vision

Analyst Relations Newsletter Q2 2017: Key Highlights from Custom Research

Key highlights from recent custom research projects by Everest Group


Case #1: One of the top 5 U.S. payers engaged Everest Group to benchmark its existing BPO vendor portfolio and contrast their solution offerings

Everest Group’s approach: Everest Group evaluated each of the existing vendors against the best-in-class service providers to evaluate the key offerings, price points, digital leverage, etc. We also looked at how the top payers in the market were sourcing similar pieces with these vendors and which pieces fall under lack of capability vs. negotiation arbitrage.

Client benefits: Everest Group helped the payer to look at both end-of-term and mid-term contracts from a more critical lens and restructure them to enhance value and derive better gains from the existing relationships where possible.

Case #2: Helped one of the world’s largest providers of IT services to healthcare providers identify hospital system-level business development opportunities in the target area of value-based care

Client overview and background: One of the world’s largest providers of IT services to healthcare providers engaged Everest Group to identify priority business development accounts in hospital-level systems and to prioritize these for their value-based care offering

Everest Group’s approach: Everest Group developed a sophisticated account prioritization model and leveraged its market reach to identify account level opportunities. Everest Group assessed over 4000 hospital systems and developed a scoring model to rank them on their value-based care performance and technology enablement.

Client benefits: Everest Group helped the client’s sales people develop actionable insights for their pursuit strategy in the value-based care space. This analysis further helped our client develop a definitive assessment of a key target segment and drill down to account-level insights that enhance the effectiveness of their sales efforts.

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