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The global Multi-process Human Resources Outsourcing (MPHRO) market recovered from the pandemic-induced disruption and experienced a growth resurge in 2021. It is likely to continue to grow due to enterprises’ increased digital transformation initiatives, the need to support hybrid working […]

With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Now is the time for enterprises with large presences in this region to diversify delivery locations and […]

While first and foremost a humanitarian crisis, Russia’s military invasion of Ukraine has also become a concern for IT outsourcing customers with interests in the region — and those taking advantage of the global IT services market generally. The conflict […]

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions […]

outsourcing risk management VIEW THE FULL REPORT

risk appetite VIEW THE FULL REPORT

It’s a fact: rates are rising. Outsourcing services have undergone a profound transformation in recent months driven by evolving client needs and operating models, the advent of new technologies such as digital, artificial intelligence, and machine learning, and most recently, […]

FAO buyers are increasingly open to third-party support for complex, judgment-intensive processes and digital solutions; providers are further differentiating themselves with talent strategies, governance models and ESG initiatives. Everest Group projects that the finance and accounting outsourcing (FAO) market will […]

Human Resources Outsourcing VIEW THE FULL REPORT

Recruitment Process Outsourcing  VIEW THE FULL REPORT