Service Provider Capabilities

Our leading fact-based analysis and insights helps organizations work with the service providers

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Which Providers Have the Capabilities?

Building relationships with the right portfolio of service providers to meet your organization’s needs is a critical component of an effective global services strategy. With so many service providers serving the market – from generalists to specialists across industries and geographies – this can be a daunting effort. Everest Group’s research and expertise provides valuable insights and can be customized to match your specific questions

Service Provider Profiles

Our Service Provider Compendiums provide key stakeholders a snapshot of the offerings and capabilities of the major service providers within a category. These reports allow for comparison of service providers on their areas of strength and development. It helps current and potential buyers assess service providers on the capabilities that they desire



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PEAK Matrix™ Heatmap

Our PEAK Matrix™ Heatmap offers a consolidated view of the outsourcing landscape, with a focus on service provider details, backed by thousands of data points across 150 service providers active in 50 different business process areas across ITO and BPO




PEAK Matrix™

Our PEAK Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).  The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider



global services reports and research from Everest Group

IT Services Executive Insights

Strategic investors in the outsourcing market need to understand the relative performance of service providers across functions, industries, and geographies. IT Services Executive Insights is our analysis of 20 leading service providers and designed for service provider executives and financial investors. Access to reports and our analysts is available as an annual membership



Short-listing and Portfolio Assessment

In addition to our published research on service provider capabilities, we assist organizations in identifying the service providers which are best suited to their requirements. Whether that be developing a short-list for a new scope of work or assessing and helping optimize an existing portfolio of service providers, we have the fact-base and insights to help accelerate your efforts and provide confidence in the analysis. We track over 150 service providers and understand their existing capabilities and the directions in which they intend to grow and deepen



Business Process Outsourcing

IT Services Outsourcing


  • Finance & Accounting
  • Order-to-Cash
  • Record-to-Report
  • Procure-to-Pay
  • Source-to-Contract
  • Procurement
  • Europe Procurement
  • Supply Chain Management
  • Multi-process HR
  • Multi-country Payroll
  • Benefits Administration
  • Recruitment Process Outsourcing


  • Managed Service Provider (MSP)
  • Contact Center
  • Banking BPO
  • Mortgage BPO
  • Insurance BPO
  • Life & Pensions BPO
  • Property & Casualty BPO
  • Capital Markets BPO
  • Healthcare Payer BPO
  • Analytics Services

IT Functions

  • Hosted Private Cloud
  • Private Cloud Enablement
  • Workplace Services
  • Europe Workplace Services
  • IT Security Services
  • Digital Services
  • Independent testing
  • Europe Independent Testing
  • SaaS Implementation Services
  • Banking ITO
  • Europe Banking
  • Banking Big Data & Analytics
  • Banking Mobility Services
  • Capital Markets ITO

Industry-Specific IT

  • Europe Capital Markets ITO
  • Insurance ITO
  • Insurance Big Data & Analytics
  • Insurance Mobility Services
  • Life Sciences ITO
  • Europe Life Sciences
  • Life Sciences Big Data & Analytics
  • Life Sciences Clinical and R&D IT
  • Life Sciences Digital IT
  • Payer ITO
  • Payer Big Data & Analytics
  • Payer Digital IT
  • Provider ITO

Market Insights™

Actionable intelligence <–> Accessible infographics

Recent research from Everest Group Recent PEAK Matrix™ Reports

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Healthcare Payer Digital Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The payer industry is facing several issues such as escalating costs, declining margins, widespread reg[...]
See Report

Life Sciences Data and Analytics Services for Sales and Marketing Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The traditional methods of sales and marketing are failing due[...]
See Report

Property & Casualty (P&C) Insurance Application and Digital Services PEAK Matrix™ Assessment 2020 – Coverage, Channels, and Commercial Model Innovation

Property & Casualty (P&C) insurers a[...]
See Report

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The MPHRO service provider landscape is dominated by five providers − Accent[...]
See Report