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Everest Group’s PEAK Matrix®

Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their offerings against their peers.

Note: While our PEAK Matrix assessments provide a useful starting point, Everest Group recommends that each enterprise considers its unique situation and requirements and matches them against the assessment findings.

What is the PEAK Matrix?

The PEAK Matrix provides an objective, data-driven comparative assessment of service and technology providers based on their overall capability and market success across different global services markets.

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More about the PEAK Matrix

PEAK Matrix reports

Each report covers 15-25 providers, locations, or products/solutions within a function, process, or industry. Each report includes the  PEAK Matrix, which classifies subjects into Leaders, Major Contenders, and Aspirants. The evaluation also identifies Star Performers based on the greatest positive relative year-over-year movement on the PEAK Matrix. The reports include the latest service provider and location information and intelligence.

Availability: Within a membership and by online report purchase.

Citation and distribution policies

If you are interested in sharing the results of a PEAK Matrix analysis, we request that you follow our citation policy. If you wish to share our intellectual property with others, please contact us to discuss custom versions and licensing agreement.

Recent PEAK Matrix® reports

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Global Locations Annual Report 2020: Moving Forward in Turbulent Times | Locations PEAK Matrix®

The global services landscape continued to experience growth in 2019, though at a slower pace in terms [...]

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Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

The Property and Casualty (P&C) insurance market has shown strong growth over t[...]

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Network Transformation and Managed Services PEAK Matrix® Assessment 2020 – Focus on Communications Service Providers

With enterprises adopting digital transformation initiatives and Communication S[...]

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Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, wi[...]

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