Digital Adoption Platforms (DAPs) are pivotal in bridging the gap between sophisticated technology and user adoption, ensuring that users can effectively leverage their digital tools’ full potential. Their importance is magnified by the modern workplace’s challenges. With remote and hybrid work models’ rise, organizations need to onboard, train, and support employees across dispersed locations. Additionally, technology’s rapid pace and software solutions’ increasing complexity make it difficult for users to keep up. DAPs address these challenges by providing contextual, real-time guidance that shortens the learning curve by offering valuable insights into user journeys to optimize processes.
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This PEAK Matrix® report offers:
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In this report, we provide:
Scope:
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The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
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