Building Effective Product Management Teams in a Talent Constrained Market | LinkedIn Live

November 17, 2022

LINKEDIN LIVE

Building Effective Product Management Teams in a Talent Constrained Market

View the event on LinkedIn, which was delivered live on Thursday, November 17, 2022.

Effectively building and scaling product management teams is a critical challenge most organizations face. While product management skills and roles are in high demand, they are also in limited supply. This requires significant change management and a shift to a product-based focus.

Enterprises are increasingly looking to successful technology companies and start-ups for best practices in product management. In this LinkedIn Live, Everest Group welcomes Diana Jouard, Product Manager at software company Ping Identity. Along with Everest Group’s analysts, Diana will provide insights into the emerging skills, roles, and challenges associated with best-in-class product management teams.

Our speakers will explore:

Which emerging skills and roles are required to build and operate best-in-class product management teams
Which challenges organizations face when building best-in-class product management teams
How to design product management teams across regions and/or business units to drive collaboration
How to utilize service providers for consulting and change management support and staffing firms for talent

Meet the Presenters

Rohitashwa Aggarwal

Vice President

Everest Group

Ronak Doshi

Partner

Everest Group

Diana Jouard

Product Manager

Ping Identity

Conversations with Leaders – Episode 4 | LinkedIn Live

November 16, 2022

LinkedIn LIVE

Conversations with Leaders | Episode 4

View the event on LinkedIn, which was delivered live on Wednesday, November 16, 2022.

Moving to a GBS Platform: The Need for Continuous Change Management

Change management is a work in progress for most Global Business Services (GBS) organizations. The learning curve that follows the move to a GBS platform can be substantial, impacting everything from processes and policies to technology and relationships. But it doesn’t end there. Change management in GBS organizations should be a continuous endeavor.

In this LinkedIn Live, GBS experts from various organizations will join Everest Group’s analysts to redefine effective change management. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our speakers will explore:

Challenges in and best practices to enabling and accelerating success in change management
Current and future focus areas in change management
Examples of successful/unsuccessful initiatives
Direct insights into change management from GBS practitioners

Meet the Presenters

Rohitashwa Aggarwal

Vice President

Everest Group

Sam Barani

Global Chief Business Services Officer

Fresenius Medical Care

Cindy Gallagher

SVP Shared Services

Gannett

Deborah Kops

Executive Advisor, Everest Group

Principal, Sourcing Change

Sustainability and the CIO’s Office: A Powerful Connection | LinkedIn Live

November 1, 2022

LINKEDIN LIVE

Sustainability and the CIO’s Office: A Powerful Connection

View the event on LinkedIn, which was delivered live on Thursday, November 1, 2022.

What did sustainability look like from the CIO’s office? Everest Group was honored to have Niklas Sundberg, SVP and CIO at ASSA ABLOY Global Solutions, joined us to answer this question ♻️.

Niklas is a leader in sustainable digital transformation and firmly believes in the diversity of people and the power of technology to positively change the world. He also recently authored a book presenting sustainability and its connection to the CIO’s office.

As a CIO himself, Niklas provided valuable insight into building an optimal sustainability strategy for 2023 💻.

Our speakers explored:
✅ How should CIOs view the sustainability puzzle?
✅ How can the diversity of people and power of technology strengthen your sustainability strategy?
✅ What were the best tips to optimize your sustainability strategy for 2023?

Meet the Presenters

Jimit Arora

Partner

Everest Group

Rita N. Soni

Principal Analyst, Impact Sourcing and Sustainability

Everest Group

Niklas Sundberg

Senior Vice President & Chief Information Officer

ASSA ABLOY Global Solutions

Research Teams that Deliver Maximum Value: The Everest Group Approach | LinkedIn Live

October 20, 2022

LINKEDIN lIVE

Research Teams that Deliver Maximum Value: The Everest Group Approach

View the event on LinkedIn, which was delivered live on Thursday, October 20, 2022.

Have you ever wondered if there is a strategy behind how research firms allocate their analyst resources for each project👥?

Join this session to learn how Everest Group executes on its research projects and why it’s important for analyst relations teams to understand our approach. We’ll explore how we manage and apply our research teams, our methods of analyst collaboration, and how our approach affects the quality and credibility of the research we produce to ensure maximum value📈.

Our speakers will explore:

✅How Everest Group allocates its highly valuable analyst resources for research projects and studies
✅How Everest Group develops its talent pools and deploys them for various projects
✅Why analyst relations teams should pursue these questions with all research firms, and how Everest Group answers them

Meet the Presenters

Ronak Doshi

Partner

Shirley Hung

Partner

Katrina Menzigian

Vice President, Analyst Relations Engagement

Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

September 29, 2022

LINKEDIN LIVE

Who is Leading Customer Experience Management (CXM) Services in Europe?

View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022.

📢The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money💲. With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.

Join this LinkedIn Live session as our experts discuss the results of our recently completed PEAK Matrix® assessment showcasing our latest CXM research in the EMEA region🌏. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities.

David Rickard

Vice President

Everest Group

Sharang Sharma

Practice Director

Everest Group

Mark Wootton

Former Snr Dir Procurement & GM for Contact Center Outsourcing

Microsoft

Conversations with Leaders – Episode 3 | LinkedIn Live

September 15, 2022

LinkedIn Live

Conversations with Leaders | Who Are the Top GBS Employers? | Episode 3

View the event on LinkedIn, which was delivered live on Thursday, September 15, 2022.

Our Conversations with Leaders LinkedIn Live series, a part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.🌍

📢Watch this LinkedIn Live to learn from the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space.

Episode 3 | Who Are the Top GBS Employers?

🎤In this episode, Everest Group’s Rohitashwa Aggarwal sat down with Shweta Mohanty of SAP, India, Tarun Sareen of Sun Life Financial, and Nitin Gupta of Mondelez to discuss Everest Group’s inaugural analysis of the Top GBS Employers™ in India, the Philippines, and Poland and what the top GBS employers are doing to set themselves apart.

The speakers will explore how best-in-class firms stand out in the market, sharing critical insights into what today’s GBS workforce truly wants and what potential employers might be overlooking.

Our speakers will discuss:
✅Who are the top GBS employers across India, the Philippines, and Poland?
✅What makes the best employers stand out?
✅What helps attract top tech talent?

Download The Top GBS Employers™ in 2022 report.

Meet the Presenters

Rohitashwa Aggarwal

Vice President

Everest Group

Shweta Mohanty

VP – Head of HR

SAP, India

Nitin Gupta

Senior Director, IBS Global Supplier Experience Lead

Mondelez International

Mr. Tarun Sareen

Managing Director, Asia Service Centres

Sun Life Financial

New Sourcing Models for an Agile World: Learnings from DNB | LinkedIn Live

September 14, 2022

LINKEDIN LIVE

New Sourcing Models for an Agile World | Learnings from DNB

View the event on LinkedIn, which was delivered live on Wednesday, September 14, 2022.

Sourcing teams strive to be more agile in how they support their business to meet rapidly changing needs🏃‍♀️. DNB, Norway’s largest financial services group, and its sourcing team developed an innovative and effective approach to its sourcing strategy by leveraging a DevOps model.

🎤Join this session to hear a conversation with DNB’s Robin Oberst and discover the shifts and improvements that DNB incorporated into its sourcing strategy. Our speakers will highlight the challenges faced by the company in its traditional sourcing approach and discuss how it adjusted its sourcing strategy to become more agile, collaborative, and efficient🌐.

Key questions our speakers will explore:

👉What challenges did the DNB sourcing team face in their traditional sourcing approach?
👉What did the team learn as they moved to a DevOps model?
👉What changes did they make to be more agile in the sourcing market?

Meet the Presenters

Robin Oberst

DNB

David Rickard

Vice President

Everest Group

Ricky Sundrani

Vice President

Everest Group

Navigating Everest Group’s RFI Process: A Deep Dive for Analyst Relations Professionals | LinkedIn Live

July 21, 2022

LINKEDIN LIVE

Navigating Everest Group's RFI Process: A Deep Dive for Analyst Relations Professionals

View the event on LinkedIn, which was delivered live on July 21, 2022.

Analyst relations (AR) professionals face daily questions from colleagues and internal stakeholders regarding the RFIs they oversee. Each research firm has its own data collection methods and tools; some overlap, but most aren’t consistent across the board. 🤯

📢 Join this session for a deep dive into Everest Group’s RFI process. Our speakers will highlight upcoming changes, answer questions we often hear from AR, and offer tips on best practices that will ease the stress associated with RFIs in general.

Key questions our speakers will explore:

➡ Why are Everest Group’s RFIs longer and more detailed than other research firms?
➡ Why can’t you use one RFI for multiple studies?
➡ Is there a way to streamline buyer interviews and input?
➡ What are some key best practices for completing Everest Group RFIs?