From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX | LinkedIn Live

October 26, 2023

LinkedIn Live

From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX

View the event on LinkedIn, which was delivered live on Thursday, October 26, 2023.

As life sciences enterprises focus more closely on delivering exceptional customer experiences, Customer Experience Platforms (CXPs), which help build personalized customer journeys 🗺️, are replacing the traditional CRM, which has served as a system of records. Niche platform providers have now emerged to ease this transition from CRM to CXP with next-gen customer engagement capabilities.

📢📢 Watch this LinkedIn Live to hear our expert analysts explore how the rise of niche providers – and the recent announcement of Veeva and Salesforce parting ways 👋 – has created opportunities for all types of platform providers. They also share the top next-gen customer engagement functionalities and the leading customer engagement platform providers. ✨

You’ll want to join the discussion to share your experiences and ask clarifying questions.

During the event, our analysts talk about:

✅ The top opportunities for platform providers, as Veeva and Salesforce part ways
✅ The top next-gen customer engagement functionalities that enterprises are looking to invest in as they bridge the gap from CRM to CXP
✅ The top next-gen customer engagement platform providers

Meet The Presenters

Durga Ambati

Practice Director

Everest Group

Rohit K

Senior Analyst

Everest Group

Chunky Satija

Vice President

Everest Group

The Road to GBS/GCC Leadership: Perspectives from Executive Search | LinkedIn Live

October 19, 2023

LinkedIn Live

The Road to GBS/GCC Leadership: Perspectives from Executive Search

View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. The qualities that define the GBS/GCC leadership role and the path to promotion have become increasingly less clear. 🌐

📢Watch this LinkedIn Live session to hear from distinguished GBS/GCC Executive Search experts, Gaurav Gupta, Partner at Egon Zehnder, Deborah Kops, Principal of Sourcing Change and Executive Advisor at Everest Group, and Eric Simonson, Managing Partner at Everest Group, as they discuss the current state of GBS/GCC leadership.

This session allows participants to hear the speakers’ latest perspectives and spark dialogue on the core expectations and competencies of the next generation of GBS/GCC leaders. They will explore the keys to success as a new GBS/GCC leader, how to prepare for a GBS/GCC leadership role, and the possibilities of attaining a leadership role from within the organization. 🗝️🚀

What questions does the event answer for participants?

✅What are organizations looking for in their next GBS/GCC leader? 🔍
✅What experiences and capabilities are important for aspiring GBS/GCC leaders to gain? 🌟
✅Is there an internal path to GBS/GCC leadership, or must you switch organizations?

Meet The Presenters

Gaurav Gupta

Partner

Egon Zehnder

Deborah Kops

Sourcing Change, Principal

Everest Group, Executive Advisor

Eric Simonson

Managing Partner

Everest Group

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023

Webinar

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023 |

11:00 AM ET

Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.

Key Takeaways:

How has pricing for outsourced services evolved in the first half of 2023?
How are these trends expected to play out till the end of the year?
How can enterprises use these to inform their ongoing planning?

Who Should Attend:

GBS leaders
Category Leaders
Strategic Sourcing Leaders
CIO, IT/BPO Strategy Heads
Procurement Managers
Vendor Management Leads

Abhishek Sharma

Partner, Pricing Assurance Everest Group

Bharath M

Vice President, Global Sourcing Everest Group

Untangling the Risks of Generative AI: Solutions to Your Safety Concerns | Webinar

October 17, 2023

ON-DEMAND WEBINAR

Untangling the Risks of Generative AI: Solutions to Your Safety Concerns

WATCH THE WEBINAR ON-DEMAND

There is an increasing urgency among enterprises to explore the potential benefits of generative AI and leverage it to stay ahead of the curve. However, with all its promises, enterprises and providers must be wary of the pitfalls that can hinder its scaled adoption.

By addressing the risks and challenges head-on, enterprises can access the possibilities of generative AI, while service and technology providers can ensure their solutions are ethical, safe, and responsible.

Watch this webinar as our analysts uncover the critical risks and safety considerations surrounding generative AI. They will also explore generative AI business implications and present potential solutions.

What questions has the webinar answered for the participants?

What are the key risks or safety considerations related to generative AI?
What are the implications of these risks for enterprises?
What are the best practices or potential solutions to overcome generative AI risks?

Who should attend?

Global enterprises
CIOs, CTOs, CDOs, Chief AI officer (CAIO)
IT managers
Technology directors
Data & analytics heads
ITS/BPS strategy heads
Senior AI executives
Service providers
Technology providers

Priya Bhalla

Practice Director

Vishal Gupta

Vice President

Abhivyakti Sengar

Senior Analyst

The Global Brands’ Essential Guide to Navigating CX Delivery | Webinar

October 17, 2023

Webinar

The global brands' essential guide to navigating CX delivery

October 17, 2023

8:00 AM PT | 10 AM ETT

Join this expert panel featuring Everest Group Partner and CX expert, David Rickard, to discover how multi-regional and global brands can grow and deliver game-changing customer experiences.

They will discuss:

The market landscape driving global CX strategy
Where to focus in the customer journey to achieve excellent CX
How brands can benefit from a global CX partner

David Rickard

Partner, Everest Group

Nora Boros

Chief Global Sales Officer, Webhelp

SIG 2023 Global Executive Summit

October 16, 2023

In-Person Event

SIG 2023 Global Executive Summit

October 16 - 18, 2023 | Scottsdale, AZ

Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit, taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ.

Global Services Sourcing: What’s Working in 2023 to Maximize Value and Manage Costs
A Roundtable Discussion Facilitated by Everest Group

Session timing: Tuesday, October 17, 10:35 am MST

For those sourcing global services, the last few years have been a roller coaster, with talent shortages leading to previously unheard-of mid-contract cost increase requests.

Join Everest Group analysts and your peers to talk about how buyers are successfully managing costs, talent, and locations decisions in IT, Engineering, and BPO services.

We’ll discuss the following questions, plus your own challenges:

What is going on with attrition and retention at leading service providers?

Have price increases leveled out? Which roles still demand a premium?

Should we consider new locations onshore, nearshore, or offshore?

Which actions can sourcing teams take to achieve better cost optimization in a changing market?

You will learn:

Important trends to know when sourcing complex services in North America or globally

Which locations are emerging for offshoring and nearshoring, and the challenges they bring

Which skills may still be demanding a premium, and where buyers have an advantage right now

Speakers:

Amy Fong

Partner, Sourcing and Vendor Management

Achint Arora

Partner, Pricing Assurance

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change | Webinar

October 12, 2023

ON-DEMAND WEBINAR

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change

WATCH THE WEBINAR ON-DEMAND

As enterprises become more sustainability-driven, traditional approaches to measuring success, such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), are no longer practical methods for determining objectives and measurable outcomes for pressing sustainability issues – like climate change and inequity.

Objectives and Key Results (OKRs) are a dynamic framework that offers a fresh perspective on delivering impactful metrics.

Watch as our sustainability experts discuss how enterprises can leverage OKRs for their sustainability initiatives and transition from the conventional KPI and SLA approaches to an OKR-driven methodology.

What questions does the webinar answer for the participants?

What are OKRs?
How do they differ from and/or complement more traditional KPIs and SLAs?
Why use OKRs for sustainability specifically?

Who should attend?

Sustainability tech lead
Head of sustainability services
Head of net zero transformation portfolio
Head of decarbonization
Head of diversity, equity, inclusion, and belonging (DEIB)
Head of accessibility & digital inclusion
Principal sustainability advisor
Climate change & sustainability director
Head sustainability products and platform
Head of green tech

Ronak Doshi

Partner

Prateek Singh

Practice Director

Rita N. Soni

Principal Analyst

Continuous Discovery Keynote | UiPath FORWARD VI + TechEd DAY | Conference

October 11, 2023

Conference

Continuous Discovery keynote | UiPath Forward VI

October 11, 2023

Everest Group Vice President, Amardeep Modi, will be co-hosting a keynote at UiPath’s annual Forward VI conference. His session is titled Continuous Discovery Keynote. Amardeep will join fellow industry experts to discuss how customers are automating and innovating with Continuous Discovery and AI.

Amardeep Modi

Vice President, Everest Group

Yiannis Broustas

Sr Director, Product Marketing, Emerging & Growth Categories, UiPath

Subhro Gupta

VP Disruptive Technologies, Prudential Financial

From Vision to Reality: Defining a Net Zero Pathway for Enterprises | LinkedIn Live

October 10, 2023

LINKEDIN LIVE

From Vision to Reality: Defining a Net Zero Pathway for Enterprises

View the event on LinkedIn, which was delivered live on Tuesday, October 10, 2023.

The rapid transition to a net zero economy stands as the paramount concern of the decade to address the climate crisis 💫, demanding attention and action from government and enterprises.

However, enterprises are facing challenges on their net zero journeys, including limited financial and technical resources, a lack of clear guidelines and frameworks, and the complicated task of transforming their operations and supply chains.

📣 📣Join this LinkedIn Live session to hear our expert analysts discuss how enterprises can navigate complex regulatory frameworks, define a net zero pathway 🎢, and implement their sustainability strategy. We’ll examine the current net zero tech and services market and analyze trends and key drivers shaping demand-supply dynamics.

What questions will the event answer for participants?

✅What challenges do global 🌍 enterprises in various industries face on their net zero journeys?
✅What are the key demand themes in the market that sustainability leaders across the globe are following to accelerate their path to net zero?💹
✅What are the key trends shaping the net zero technology and services market?

Nitish Mittal

Partner

Babiche Veenendaal-Westerbrink

Sustainability and Climate Change Expert

Arpita Dwivedi

Practice Director

The Evolved Trust and Safety Industry and What to Expect Next | Webinar

October 5, 2023

ON-DEMAND WEBINAR

The Evolved Trust and Safety Industry and What to Expect Next

WATCH THE WEBINAR ON-DEMAND

Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the T&S market – presenting the potential to enhance and transform current T&S services.

Watch this webinar as our experts discuss the latest developments, emerging themes, and enterprise sourcing considerations in T&S in 2023 and what we can expect in the coming years.

What questions does the webinar answer for the participants?

What is the current state of the T&S outsourcing market?
What are the emerging trends and industry dynamics shaping the T&S outsourcing market?
What are the key sourcing considerations for enterprises in the current market scenario?

Who should attend?

CEOs, CCOs, CIOs, CTOs
Head of trust and safety/content moderation
Head of outsourcing
Global sourcing managers
Procurement heads
Vendor managers
BPO leaders
Senior sales and marketing executives

Abhijnan Dasgupta

Practice Director

David Rickard

Partner

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Events