Full Bio

Displaying 31-40 of 71

Blogs
CX / Customer Experience

How to Prepare your Customer Experience (CX) Support for CrowdStrike-like Outages | Blog

by Sharang Sharma
Blogs
CX / Customer Experience

Is Japan on the Cusp of CX Outsourcing Disruption? | Blog

by Sharang Sharma and 2 others
Market Insights™
CX / Customer Experience

Key Generative AI Use Cases in CXM | Market Insights™

by Sharang Sharma and 4 others
Videos
CX / Customer Experience

Interview with Avaya CEO Alan Masarek: Customer Experience and Innovation

by Sharang Sharma
Market Insights™
CX / Customer Experience ESG and Sustainability

Core Customer Experience Outsourcing Buyer Expectations | Market Insights™

by Sharang Sharma and 3 others
LinkedIn Live

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Market Insights™
Customer Experience Operational and Business Analytics
CX / Customer Experience Service Provider Industry

Customer Experience Operational and Business Analytics | Market Insights™

by Sharang Sharma and 3 others
Market Insights™
Prevailing CX Data and Analytics and Artificial Intelligence Operating Structures
CX / Customer Experience Service Provider Industry

Prevailing CX Data and Analytics and Artificial Intelligence Operating Structures | Market Insights™

by Sharang Sharma and 3 others
Market Insights™
Key Foundational Capabilities for Effective CX Data and Analytics and Artificial Intellige
CX / Customer Experience

Key Foundational Capabilities for Effective CX Data and Analytics and Artificial Intelligence | Market Insights™

by Sharang Sharma and 3 others
Market Insights™
Importance and Implementation Level of Digital Levers in Customer Experience
CX / Customer Experience Service Provider Industry

Importance and Implementation Level of Digital Levers in Customer Experience | Market Insights™

by Sharang Sharma and 3 others