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Posts by David Rickard

Full Bio

Displaying 41-50 of 98

Videos

What Will Enterprises Expect from Their Service Providers? [Panel 1]

by David Rickard
Webinars

The Generative AI Advantage in Enterprise CXM Operations | Webinar

On-demand Webinar

1 hour

Events

GSA’S Sustainable Sourcing Symposium | Conference

January 31, 2024

London

Market Insights™
Next-generation KPIs for Digital Customer Experience Management Adoption
CX / Customer Experience

Next-generation KPIs for Digital Customer Experience Management Adoption | Market Insights™

by David Rickard and 3 others
Market Insights™
Evolving Digital CXM and the Future of Outsourced Digital CXM with Gen AI
CX / Customer Experience

Evolving Digital CXM and the Future of Outsourced Digital CXM with Gen AI | Market Insights™

by David Rickard and 3 others
Market Insights™
Gen AI - Use Cases in Customer Experience Management
CX / Customer Experience

Gen AI – Use Cases in Customer Experience Management | Market Insights™

by David Rickard and 3 others
Market Insights™
Gen AI-Customer Experience Management Enterprise Adoption Framework
CX / Customer Experience

Gen AI-Customer Experience Management Enterprise Adoption Framework | Market Insights™

by David Rickard and 3 others
Market Insights™
Impact of Generative AI on CXM Market Size
Automation CX / Customer Experience IT Services

Impact of Generative AI on CXM Market Size | Market Insights™

by David Rickard and 4 others
Webinars

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

On-demand Webinar

1 hour

Events

The Global Brands’ Essential Guide to Navigating CX Delivery | Webinar

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