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PEAK Matrix®
Customer Experience Management
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA

by David Rickard and 5 others
Events

Efficient CX Delivery: A Tech-driven Approach | Webinar

September 26, 2024

9:00 AM PT | 12:00 PM ET

Webinar

Market Insights™
CX / Customer Experience Outsourcing

Areas in Which Africa Is Ahead, at Par, and Behind India and the Philippines in CX | Market Insights™

by David Rickard and 3 others
Conferences

London Breakfast Briefing | Local Networking Event

June 20, 2024

8.30am- 10.30am

London, United Kingdom

Events
06-18-2024_Findings from our CMO Priorities Survey_GTP _1200x628

Marketing in 2024: Findings from our CMO Priorities Survey | Webinar

On-demand Webinar

1 hour

Blogs
CX / Customer Experience

Unlocking the Power of Data-driven Insights in Subscription Management Through Digital CXM | Blog

by David Rickard and 1 other
Webinars
05-23-2024_Redefining T&S_GTP_1200x628

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts | Webinar

On-demand Webinar

1 hour

Blogs
CX / Customer Experience

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

by David Rickard
Market Insights™

Key Considerations for Selecting the Right Payment Collection Services Provider | Market Insights™

by David Rickard and 2 others
Market Insights™

Potential Applications of Generative AI in Payment Collection Services | Market Insights™

by David Rickard and 2 others