Full Bio

Displaying 11-20 of 99

PEAK Matrix®
Key Strengths and Areas of Improvement for CXM Providers
CX / Customer Experience

Key Strengths and Areas of Improvement for CXM Providers | Market Insights™

by David Rickard and 5 others
Events

Unlock 2025: CX Opportunities You Can’t Ignore | LinkedIn Live

January 23, 2025

10:00 AM PT | 1:00 PM ET

LinkedIn Live

30 minutes

Market Insights™
Buyers’ Technology Priorities for CXM Services
CX / Customer Experience

Buyers’ Technology Priorities for CXM Services | Market Insights™

by David Rickard and 6 others
Market Insights™
Outsourced Digital CXM - Adoption Trends by Solution
CX / Customer Experience

Outsourced Digital CXM – Adoption Trends by Solution | Market Insights™

by David Rickard and 6 others
Market Insights™
Current-State-of-Gen-AI-Adoption-Role-of-Third-party-Providers-in-Gen-AI-Implementation-2048x1072

Current State of Gen AI Adoption – Role of Third-party Providers in Gen AI Implementation | Market Insights™

by David Rickard and 2 others
LinkedIn Live

Trust & Safety: Pushing the Technological Frontier | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Webinars
11-05-2024 - The Year in Review for CXM_1200X628_GTP

The Year in Review for CXM: Market Developments and the Outlook for 2025 | Webinar

On-Demand Webinar

1 hour

PEAK Matrix®
Loyalty Services

Loyalty Services PEAK Matrix® Assessment

by David Rickard and 2 others
PEAK Matrix®
Loyalty Solutions PEAK Matrix® Assessment 2024

Loyalty Solutions PEAK Matrix® Assessment

by David Rickard and 2 others
Events

Mapping the CXM Outsourcing Landscape for Africa | Webinar

October 14, 2024

4:00 PM PT | 7:00 PM ET

Webinar