Events

How Gen AI Can Redefine the Economics of CX | LinkedIn Live

Tuesday, March 18

9:30 am EST | 7:00 pm IST

Online event

1 hour

How Gen AI Can Redefine the Economics of CX_v2

Join us for an exclusive LinkedIn Live discussion with Everest Group’s Partner, David Rickard, and Practice Director, Chhandak Biswas, alongside other industry experts. They’ll share deep insights and real-world strategies to help you stay competitive in an AI-driven market.

As expectations soar, organizations must deliver seamless, personalized, and cost-effective experiences. Generative AI is revolutionizing customer experience by advancing automation, personalization, and operational efficiency. However, striking the right balance between cost optimization and exceptional customer satisfaction remains a critical challenge.

Don’t miss this opportunity to learn how generative AI is reshaping the economics of customer experience!

What we’ll explore:

  • How AI-driven CX is transforming operational efficiency and personalization
  • The right balance between automation and human-centricity
  • Overcoming challenges in AI adoption
  • What’s next for CX in the next 3–5 years
  • How to measure and prove gen AI’s ROI

Speakers

David Rickard
Partner, Everest Group

Chhandak Biswas
Practice Director, Everest Group

Ashish Chawla
Head, CX & Consulting, Firstsource

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