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How Gen AI Can Redefine the Economics of CX | LinkedIn Live
Tuesday, March 18
9:30 am EST | 7:00 pm IST
Online event
1 hour
Join us for an exclusive LinkedIn Live discussion with Everest Group’s Partner, David Rickard, and Practice Director, Chhandak Biswas, alongside other industry experts. They’ll share deep insights and real-world strategies to help you stay competitive in an AI-driven market.
As expectations soar, organizations must deliver seamless, personalized, and cost-effective experiences. Generative AI is revolutionizing customer experience by advancing automation, personalization, and operational efficiency. However, striking the right balance between cost optimization and exceptional customer satisfaction remains a critical challenge.
Don’t miss this opportunity to learn how generative AI is reshaping the economics of customer experience!
What we’ll explore:
- How AI-driven CX is transforming operational efficiency and personalization
- The right balance between automation and human-centricity
- Overcoming challenges in AI adoption
- What’s next for CX in the next 3–5 years
- How to measure and prove gen AI’s ROI
Speakers
David Rickard
Partner, Everest Group
Chhandak Biswas
Practice Director, Everest Group
Ashish Chawla
Head, CX & Consulting, Firstsource
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