Events

How Gen AI Can Redefine the Economics of CX | LinkedIn Live

Tuesday, March 18

9:30 am EST | 7:00 pm IST

Online event

1 hour

How Gen AI Can Redefine the Economics of CX

Join us for an exclusive LinkedIn Live discussion with Everest Group’s Partner, David Rickard, and Practice Director, Chhandak Biswas, alongside other industry experts. They’ll share deep insights and real-world strategies to help you stay competitive in an AI-driven market.

As expectations soar, organizations must deliver seamless, personalized, and cost-effective experiences. Generative AI is revolutionizing customer experience by advancing automation, personalization, and operational efficiency. However, striking the right balance between cost optimization and exceptional customer satisfaction remains a critical challenge.

Don’t miss this opportunity to learn how generative AI is reshaping the economics of customer experience!

What we’ll explore:

  • How AI-driven CX is transforming operational efficiency and personalization
  • The right balance between automation and human-centricity
  • Overcoming challenges in AI adoption
  • What’s next for CX in the next 3–5 years
  • How to measure and prove gen AI’s ROI

Speakers

David Rickard
Partner, Everest Group

Chhandak Biswas
Practice Director, Everest Group

Ashish Chawla
Head, CX & Consulting, Firstsource

Related events

Events
Sweet Solutions: Replacing and Reducing Sugar

Sweet Solutions: Replacing and Reducing Sugar | Webinar

May 06, 2025

11:00 AM CST

1 hour, 30 minutes

Events

CX Just Got Smarter, Faster, and Better with Agentic AI | LinkedIn Live

May 7, 2025

8:00 am PT | 10:00 am CT | 11:00 am ET | 4:00 pm BST | 8:30 pm IST

LinkedIn Live

1 hour

Events

Scaling Smart: The Philippines as a Strategic Services Hub

June 4, 2025

11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. ACT

LinkedIn Live

1 hour

Events
Impact Sourcing

1 Million Lives, 1 Bold Commitment: Improve the World and Your Business with Impact Sourcing | Webinar

May 27, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
BFSI in the AI Era - 1200x628

BFSI’s New Value Frontier: Systems of Action for Tech and Tech Services | Webinar

May 20, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour