Today’s IT departments face a profound challenge: the delicate and precarious balance between stability and innovation. “Keeping the lights on” has never been more important. Business quite literally runs on technology and any downtime or blips in the user experience can cause major negative consequences, from brand equity and sales to internal productivity and morale. But innovation is equally imperative. The pace of technological change demands that businesses evolve or go extinct. You can’t afford to stand still – but you cannot compromise your core operations, either. In response, most organizations split the difference. IT assumes that legacy systems are stable and continues to rely on them as foundational infrastructure. When new requirements arise, they invest in new technology with a greater emphasis on agility and responsiveness, often in the cloud. Read more at Cecilia’s blog.
Autonomics offers the potential to automate complex IT operations functions, delivering a step change in business value delivered
Service providers lagging behind in industry developments will be caught in a vicious cycle of margin contraction and decline as automation becomes a mainstay of managed IT infrastructure services engagements
Automation will continue to disrupt the traditional IT infrastructure outsourcing models and shift the industry to a new infrastructure-as-code paradigm
More than 75% of the enterprises are actively pursuing automation within their IT infrastructure operations;however, only 30% of these enterprises are currently optimistic about realizing the expected benefits from these investments
Anti-incumbency high in IT infrastructure services deals
Output-based pricing has become the norm in information services deals as buyers seek to align IT infrastructure consumption with business needs in a dynamic way