Category: Events

Marketing Services: Five Things You Need to Know to Capture Value in the Current Environment | Webinar

On-demand Webinar

Marketing Services: Five Things You Need to Know to Capture Value in the Current Environment

Rapidly evolving customer preferences, geopolitical disruptions, and a demand to do “more with less” have kept marketing teams on their toes throughout 2022. Looking ahead, a change in mindset towards outsourcing could help address near-term problems while driving long-term transformation in the marketing space.

However, many enterprises are still on the fence about outsourcing their marketing functions due to a lack of information.

This webinar will explain what marketing services are, how we expect marketing services to evolve in the near future, and what CMOs need to consider while building their future roadmap.

Our speakers will discuss topics, including:

  • What does the Marketing services landscape look like in 2023?
  • How will perceptions in the marketing domain change in the near future?
  • What do enterprises expect from service providers, and how are they responding?
  • What role will technology play in this transition?
Who should attend?
  • CMOs
  • Senior marketing executives
  • Marketing outsourcing team leads
  • Analyst relations
  • Procurement heads
  • Vendor managers
  • GBS leaders
Nishant Jeyanth
Practice Director
M Bharath
Vice President
Aniruddha edited

How to Achieve More from Less: Maximizing the Value of Applications | Webinar

On-DEmand webinar

How to Achieve More from Less: Maximizing the Value of Applications

The macroeconomic environment is pushing enterprises to have more value-centric conversations, both internally and externally. With technology at the core of all business, IT spending is under intense scrutiny, which provokes questions such as: what is the ROI of our investments, are we getting enough value, and how can we make our IT organizations more productive?

Join this webinar as our speakers explore how service providers can help enterprises uncover more value from their IT investments. The webinar will provide insights on key regional demand themes and the impact on offshoring activity and APAC-based delivery.

What questions will the webinar answer for the participants?                                                 

  • What are the levers that will improve productivity?
  • What are the key application spend categories and the top imperatives across run and change?
  • How should enterprises define value from software products and use factors contributing to the cost of building products?

Who should attend?

  • CIOs and CTOs
  • Business leaders
  • Product managers
  • Applications heads
  • IT and technology directors
Madhurima Chopra
Ankit Gupta
Manukrishnan S

Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check | Webinar

On-demand Webinar

Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check

2022 was an unusual year for IT procurement category managers, specifically those managing software and cloud investments. We witnessed price hikes across the board from software and cloud providers, accompanied by enterprise budget cuts in anticipation of a recession.

In this webinar, Everest Group’s software pricing experts will discuss recent pricing trends, key tactics enterprises use to keep their software spend in check, and the outlook for software and cloud pricing in 2023.

Our speakers will discuss:

  • Why do enterprises find software licensing negotiations to be challenging?
  • What are the most commonly negotiated clauses in recent deals
  • What are the best practices to keep software spend in check?
  • What is the future outlook for software pricing?

Who should attend?

  • CIOs
  • CTOs
  • CPOs
  • IT strategy leaders
  • Procurement leaders managing IT categories (software, cloud & infrastructure)
  • Finance leaders
Arora Achint
Partner
Rahul Gehani Bio Picture V1 2021 03 26
Partner
Maheshwari_Udit
Practice Director
Mitra Shikharjit
Practice Director

Customer Satisfaction Sacrifice? Balancing CX Against Cost Reduction Pressures | LinkedIn Live

Linkedin Live

Customer Satisfaction Sacrifice? Balancing CX Against Cost reduction Pressures

Thursday, March 30, 2023
12:30 PM EST | 10:00 PM IST

David Rickard, Partner, Everest Group will join Dan Reed, Chief Customer Officer, [24]7.ai, on a LinkedIn Live event to discuss maintaining customer experience quality while optimizing operational costs. 

Register now

Frictionless Customer Experiences: The Key to Unlocking Satisfaction | LinkedIn Live

LINKEDIN LIVE

Frictionless Customer Experiences: The Key to Unlocking Satisfaction

View the event on LinkedIn, which was delivered live on Wednesday, March 29, 2023.

The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions💻. To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless.

In this LinkedIn Live session, Everest Group analysts will be joined by Bill Price, co-author of the recently published book 📕, “The Frictionless Organization: Deliver Great Experiences with Less Effort.” Bill will define the frictionless organization and how it can deliver smoother customer experiences, save money, and increase revenue 📈.

Together, the speakers will discuss key insights from the book, provide real-time analyst reactions, and offer recommendations for organizations.

What questions does the event address?

➡️ What causes friction in customer experiences?
➡️ What are the benefits of removing friction?
➡️ How can friction be removed?

Meet The Presenters

Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

On-Demand Webinar

Global Services: Lessons from 2022 and Key Trends Shaping 2023

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

  • How did the global services industry perform in 2022?
  • What are the key trends and outlook for the global services market in 2023?
  • With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
  • What are the observed trends in location strategies, and will talent concerns begin to fade?
  • Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy
  • CEOs and CXOs
  • Global sourcing managers
  • Vendor managers
Agarwal Raghav
Practice Director
Kala Prashray Refresh gray square
Partner
Kaur Ravneet
Senior Analyst
Aniruddha edited

Structuring an Outsourcing Deal in This Era of Uncertainty in Europe | Webinar

LIVE WEBINAR

Structuring an Outsourcing Deal in This Era of Uncertainty in Europe

Economic changes have taken the global market by storm, and Europe is no exception. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe.

Join us to learn what an ideal outsourcing deal in Europe should entail in terms of offshoring, automation, pricing and cost savings, engagement models, and contract terms.

Our speakers will discuss:

  • Business expectations from outsourcing deals
  • How service providers are structuring deals to meet these expectations
  • How outsourcing pricing in Europe has evolved and its consequent trajectory in 2023

Who should attend?

  • Sourcing leaders
  • Category strategy leaders
  • GBS leaders managing IT and BPO outsourcing contracts
  • Price-to-win teams from service providers
  • Service providers’ country heads
  • Industry leads within service providers.
  • Service Providers’ sales leaders
Vice President, Pricing Assurance
Practice Director, Pricing Assurance
Partner, Pricing Assurance

External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum

EVENT

External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum

21 March, 2023
11:45 GMT | 7:45 EST

Everest Group Partner, Rohitashwa Aggarwal, will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum. The panel will discuss the external forces driving growth and influencing the business services sector in Europe. Discussion points will cover a broad range of factors on Geopolitics, Data, Technology and Innovation, Talent, and ESG.

The ABSL European Forum is ABSL DACH’s flagship event. Over 150 high-level participants from the Business Services sector across Europe, VIPs/politicians, and others will join the event. The event will be held in Berlin this year.

ABSL DACH is the first independent not-for-profit association representing business services organizations headquartered in Germany, Austria, and Switzerland. Everest Group is proud to be a strategic partner for ABSL DACH.

Learn more about the event

Where

Humboldt Carré, Berlin, Germany

Moderator

Panel

What Are the Benefits and Barriers of Impact Sourcing in CXM? | LinkedIn Live

LINKEDIN LIVE

What Are the Benefits and Barriers of Impact Sourcing in CXM?

View the event on LinkedIn, which was delivered live on Thursday, March 16, 2023.

Impact sourcing is an ethical outsourcing practice that intentionally focuses on maximizing societal and business outcomes ♻️. Over the years, we’ve witnessed growth in impact sourcing globally, specifically in customer experience management (CXM) by both traditional providers and impact sourcing specialists👥.

Impact sourcing delivers many benefits for workers, the communities around them, and businesses employing them; however, there are also barriers.

📢Watch this LinkedIn Live recording as our analysts and Global Mentorship Initiative CEO, Jon Browning, break down the benefits impact sourcing workers experience and the challenges businesses face when recruiting them.

Any organization interested in learning more about sustainability, environmental, social, and governance (ESG) objectives, and impact sourcing and is looking to get started with an initiative of their own should attend💻.

What questions does the event address?

✅ What are the key trends and drivers leading to impact sourcing demand?
✅ What are the key benefits of impact sourcing for providers and buyers of outsourcing services?
✅ What are some significant impact sourcing initiatives by traditional service providers and impact sourcing specialists?
✅ What are the recommendations for implementing impact sourcing and challenges faced by buyers and service providers?
✅ What is the future outlook of impact sourcing?

Meet The Presenters

Sharma Nimish
Analyst
Everest Group

Will 2023’s Economic Environment Level Outsourcing Price Increases? | LinkedIn Live

LINKEDIN LIVE

Will 2023’s Economic Environment Level Outsourcing Price Increases in APAC?

View the event on LinkedIn, which was delivered live on Wednesday, March 15, 2023.

In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will we finally see opportunities to lower costs 📈?

Join this LinkedIn live as our outsourcing pricing experts provide insights tailored to the Asia-Pacific (APAC) region into how pricing is likely to shape up in 2023.

What questions will the event address?

✅ What does current outsourced deal pricing look like in the APAC region?
✅ What is the future outlook for pricing in APAC?
✅ What should enterprises do to ensure commercial competitiveness for their deals in a fast-changing environment?

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