Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

• What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
• How has pricing changed since 2023?
• What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

• CIOs, CTOs, CDOs
• IT executives and strategy leaders
• BPO department leaders
• GBS leaders managing IT and BPO outsourcing contracts
• Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders