Webinars

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

On-demand Webinar

1 hour

02-27-24_Decoding Supplier Relationship Management Technologies_1200x628
WATCH THE WEBINAR ON-DEMAND

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024.

Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

What questions did the webinar answer for the participants?

  • How did the global services industry perform in 2023?
  • What are the key trends and outlook for the global services market in 2024
  • What are the observed trends across service delivery location strategies for enterprises and service providers?
  • How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve?

Who should attend?

  • CEOs and CXOs
  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy
  • Global sourcing managers
  • Vendor managers
  • GBS Leaders

 

Related insights

Related events

Events

Reimagining Chemicals R&D: How Autonomous Labs Can Accelerate Innovation and Discovery | Webinar

July 25, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Smarter Procurement Human Decisions Powered by AI Agents - 1200x628 - Join Us

Smarter Procurement: Human Decisions Powered by AI Agents | Webinar

July 1, 2025

10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. IST

Webinar

1 hour

Events
From Pixels to Perception: The Next Frontier in Automotive Image Sensing

From Pixels to Perception: The Next Frontier in Automotive Image Sensing | Webinar

June 27, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
The Mid-2025 Deal Commercials Roundup: Cost, Pricing, and the Future Impact of AI

The Mid-2025 Deal Commercials Roundup: Cost, Pricing, and the Future Impact of AI | Webinar

June 24, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Future-Proofing Your Workforce: Harnessing Skills and Work Intelligence

Future-Proofing Your Workforce: Harnessing Skills and Work Intelligence | Webinar

June 17, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Actionable Strategies for Providers to Drive Growth: A First Look at Elevate – Dallas 2025

Actionable Strategies for Providers to Drive Growth: A First Look at Elevate – Dallas 2025 | Webinar

June 11, 2025

9 am PT | 11 am CT | 12 pm ET | 5 pm BST | 9.30 pm IST

Webinar

1 hour