Tag: Service Provider Events

Unleashing the Power of XLAs for True Employee Delight | Webinar

On-demand Webinar

Unleashing the power of XLAs for true employee delight

Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.

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Udit Singh
Practice Director, Information Technology Services, Everest Group
Mike McDaniel
President, Modern Workplace, DXC Technology
Brad Anderson
President, Products, UX, and Engineering, Qualtrics
Helio Mosquim
North Region Technology Director, Vale

Gamification: Unleashing the Full Potential of Your Contact Center Agents | Webinar

Webinar

Gamification: Unleashing the full potential of your contact center agents

September 14, 2023
12:00 PM EST | 9:00 PM ISTST

Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.  

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The panel will discuss: 

  • How gamification works 
  • How gamification benefits contact centers 
  • The key aspects of a gamified experience ecosystem 
  • The path to successful implementation and how to overcome challeneges 
  • The future of gamification in CXM

From Hype to Reality: Maximizing Your Return with Intelligent Automation | On-demand Webinar

On-demand Webinar

from hype to reality: Maximizing your return with intelligent automation

August 23, 2023

In this on-demand webinar, Everest Group’s Amardeep Modi presents insights from the report, “Hype to reality – Maximize your Return with Intelligent Automation,” and examine the benefits of Intelligent Automation (IA) and the positive impact it can offer teams beyond cost savings or operational improvement.

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Key highlights:

  • How has the automation ecosystem evolved over the last few years? What are the key trends impacting the IA market?
  • What are some of the measurable and direct benefits of IA?
  • What are some of the potential indirect benefits that an enterprise can achieve from IA
  • How do these benefits positively impact both external and internal stakeholders?
  • What are the key barriers and best practices to realizing true value from IA?
Sunny Saha
SVM & General Manager, Asia Pacific, SS&C Blue Prism
Drew Sonden
Senior Solutions Consultant, SS&C Blue Prism

CFO Priorities, Digital Trends, and Transformation Strategies for Finance & Accounting | Webinar

Webinar

CFO Priorities, digital trends, and transformation strategies for finance & Accounting

June 21, 2023
8:00 AM PT | 11 AM ET

Join Everest Group’s Vignesh Kannan and other experts for a discussion in a webinar titled, Accelerating Change: CFO Priorities, Digital Trends, and Transformation Strategies for Finance & Accounting.  

The speakers will touch on the following key discussion points:

  • Emerging transformative technologies for finance and accounting to drive success in 2023
  • Actionable insights by integrating AI, automation, and platforms into financial operations
  • CFO best practices to minimize overlap/costs and focus on key performance indicators (KPIs)
  • The roadmap for a robust and resilient finance function: The way forward. 
Vignesh Kannan
Vice President, Business Process Services, Everest Group
Navin Gupta
EVP and Head, BPM & Finance Practice, Datamatics
Aniruddha edited

Operational Work Insights – The Key to Building Successful Digital Transformation for the Future | Webinar

Webinar

operational work insights - The Key to Building Successful digital transformation for the future

June 15, 2023
7:30 AM PT | 10:30 AM EST

Catch Amardeep Modi, Vice President at Everest Group as he joins an expert panel to discuss how to identify challenges & opportunities in intelligent process automation and how organizations can optimize their workforce productivity & efficiency to gain immense value out of the application of diverse robotic process automation (RPA) tools & technologies.

They will discuss:

  • The current challenges being faced by global organizations.
  • How Work Insights can turn process and productivity data into actionable insights
  • Understand how to achieve higher levels of agent productivity with ease.
  • Unlock the power of Work Insights in assessing process maturity.
  • Learn the art of identifying opportunities for standardization and automation.
Amardeep Modi
Vice President, Everest Group
N. Shashidhar
Vice President and Global Platform Head, EdgeVerve

Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics | Webinar

WEBINAR

Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics

April 26, 2023
11:00 AM PST | 11:30 PM IST

Catch Everest Group Partner, Shirley Hung as she joins an expert panel to dive into the latest trends and best practices in digital transformation. The panel will focus on how procurement and supply chain convergence can lead to a more agile and responsive ecosystem.

Shirley Hung
Partner, Everest Group
Alex Zhong
Director, Product Marketing, GEP
Pranav Padgaonkar
Supply Chain and Procurement Consulting Leader, GEP

Direct Sourcing as a Gateway to Total Talent Acquisition | Webinar

Everest Group’s Arkadev “Arko” Basak and Krishna Charan will join this webinar panel to discuss the direct sourcing technology’s potential to act as a gateway to total talent acquisition (TTA).

The panel will discuss:

  • The value TTA brings and potential headwinds and tailwinds associated
  • Direct sourcing insights and how purpose-built technology can act as the gateway to TTA
  • Components of direct sourcing technology to enable TTA
  • Implications and considerations for organizations

Register for the webinar

When

Thursday, October 20, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT

Where

Live, virtual event

Presenters

Arkadev “Arko” Basak
Partner, Everest Group

Krishna Charan
Practice Director, Everest Group

Saleem Khaja
COO, WorkLLama

Kevin Poll
SVP, Strategy and Business Development, WorkLLama

Joss O’Brart
Vice President Sales, Europe, WorkLLama

Register for the webinar

How Technology Enables Strategic Contingent Workforce Management: EMEA & APAC | Webinar

Watch Everest Group Practice Director, Vignesh Kannan, as he joins this webinar to discuss the findings of an Everest Group study exploring why businesses are racing to implement advanced technologies to source and manage the contingent workforce. Vignesh will discuss how companies are using contingent workforce technology to:

  • Open new talent sourcing channels
  • Accelerate labor engagement cycle times
  • Increase innovation and productivity
  • Minimize liability and financial risks

Register for the EMEA webinar on Oct 13

Register for the APAC webinar on Oct 19

When

EMEA: Thursday, October 13, 2022, at 2:00 pm CST, 3:00 pm EST, 7:00 pm GMT

APAC: Wednesday, October 19, 2022, at 2:00 am CST, 3:00 am EST, 7:00 am GMT

Where

Live, virtual event

Presenters

Vignesh Kannan

Practice Director, Everest Group

Bronwen Fitzroy-Ezzy

Senior Vice President Enterprise Sales, APAC, Beeline

Alex Farr

VP Operations & Staffing Partnerships, EMEA, Beeline

Register for the EMEA webinar on Oct 13

Register for the APAC webinar on Oct 19

Task Mining Playbook: Featuring Bayer Case Study | On-demand Webinar

In this on-demand webinar, Amardeep Modi, VP at Everest Group, will join a panel to discuss why organizations demand deeper visibility into people, processes, and technology.

You will learn:

  • Why traditional manual techniques for process discovery are a barrier to scale
  • How organizations can kick-start their task mining journey
  • How technology leaders can drive a shift towards task mining in their organizations, and more

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Presenters

Amardeep Modi
VP, Everest Group

Jürgen Winandi
Group Product Manager, Automation, Bayer

Samson David
CEO, Soroco

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A Blue Print for Outperforming in the Next Normal | Webinar

Join Everest Group’s Alisha Mittal on this webinar in which the panel will discuss how leading organizations are driving resiliency, responsiveness, reliability, and receptivity with digital at scale and speed, and deep cultural shifts.

Register for the webinar

When

Tuesday, September 27, 2022, at 9:00 am CST, 10:00 am EST, 2:00 pm GMT, 7:30 pm IST

Where

Live, virtual event

Presenters

Alisha Mittal

Vice President, Everest Group

Clifton Menezes

Global ADMnext Offer Lead, Capgemini

Register for the webinar

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