Tag: Service Provider Events

Harnessing Emerging Technology to Unleash Enterprise Cost Optimization | LinkedIn Live

LinkedIn Live

Harnessing Emerging Technology to Unleash Enterprise Cost Optimization

June 20, 2024
8:00 AM PT | 11 AM ET
Mayank Maria, Vice President, Everest Group will be joining an insightful webinar where the panel will explore how leading enterprises can successfully leverage technology for process and cost optimization in the pursuit of reduced costs, increased revenue, and optimized operations. 
  • Delve into the top enterprise priorities in 2024 and anticipated roadblocks, such as cost/margin pressures and evolving customer needs.
  • Understand the enterprise technology ecosystem, including AI/ML, Automation, and Process Intelligence tech, and how they drive optimization.
  • Explore the dynamics of technology adoption on process optimization across various industries and functions, highlighting benefits and challenges.
  • Outline the role of service providers in assisting enterprises by offering guidance on tech selection, implementation, and workforce training.
Mayank Maria
Vice President, Everest Group
Yuri Gubin
Chief Innovation Officer, DataArt

Content Supply Chain: Embracing AI in the Content Development Lifecycle | LinkedIn Live

linkedin live

Content Supply Chain: Embracing AI in the Content Development Lifecycle

In today’s hyper-connected world, there’s a growing demand for seamless, personalized customer experiences, which is challenging marketers to create, share, and track quality content at scale. 🌐

The content supply chain (CSC) addresses this need by integrating processes in a content ecosystem, fostering both technological and organizational transformation. Implementing a CSC helps streamline workflows, scale content delivery, and help businesses gain a competitive edge.

🔄 Watch this LinkedIn Live on demand to explore the benefits of adopting a CSC and its future implications for enterprises and service providers. 📈

During this session, we discussed questions such as:

• What challenges do marketers face when managing a content lifecycle?

• What is a content supply chain, and how is it disrupting content lifecycle development?

• What is the role of AI in the content supply chain, and how is it supercharging content operations? 🤖

Meet the Presenters

Senior Analyst
Everest Group
Practice Director
Everest Group
Everest Group

Unleashing the Power of XLAs for True Employee Delight | Webinar

On-demand Webinar

Unleashing the power of XLAs for true employee delight

Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.

Watch Now

Udit Singh
Practice Director, Information Technology Services, Everest Group
Mike McDaniel
President, Modern Workplace, DXC Technology
Brad Anderson
President, Products, UX, and Engineering, Qualtrics
Helio Mosquim
North Region Technology Director, Vale

Gamification: Unleashing the Full Potential of Your Contact Center Agents | Webinar


Gamification: Unleashing the full potential of your contact center agents

September 14, 2023
12:00 PM EST | 9:00 PM ISTST

Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.  


The panel will discuss: 

  • How gamification works 
  • How gamification benefits contact centers 
  • The key aspects of a gamified experience ecosystem 
  • The path to successful implementation and how to overcome challeneges 
  • The future of gamification in CXM

From Hype to Reality: Maximizing Your Return with Intelligent Automation | On-demand Webinar

On-demand Webinar

from hype to reality: Maximizing your return with intelligent automation

August 23, 2023

In this on-demand webinar, Everest Group’s Amardeep Modi presents insights from the report, “Hype to reality – Maximize your Return with Intelligent Automation,” and examine the benefits of Intelligent Automation (IA) and the positive impact it can offer teams beyond cost savings or operational improvement.

Watch Now

Key highlights:

  • How has the automation ecosystem evolved over the last few years? What are the key trends impacting the IA market?
  • What are some of the measurable and direct benefits of IA?
  • What are some of the potential indirect benefits that an enterprise can achieve from IA
  • How do these benefits positively impact both external and internal stakeholders?
  • What are the key barriers and best practices to realizing true value from IA?
Sunny Saha
SVM & General Manager, Asia Pacific, SS&C Blue Prism
Drew Sonden
Senior Solutions Consultant, SS&C Blue Prism

CFO Priorities, Digital Trends, and Transformation Strategies for Finance & Accounting | Webinar


CFO Priorities, digital trends, and transformation strategies for finance & Accounting

June 21, 2023
8:00 AM PT | 11 AM ET

Join Everest Group’s Vignesh Kannan and other experts for a discussion in a webinar titled, Accelerating Change: CFO Priorities, Digital Trends, and Transformation Strategies for Finance & Accounting.  

The speakers will touch on the following key discussion points:

  • Emerging transformative technologies for finance and accounting to drive success in 2023
  • Actionable insights by integrating AI, automation, and platforms into financial operations
  • CFO best practices to minimize overlap/costs and focus on key performance indicators (KPIs)
  • The roadmap for a robust and resilient finance function: The way forward. 
Vignesh Kannan
Vice President, Business Process Services, Everest Group
Navin Gupta
EVP and Head, BPM & Finance Practice, Datamatics
Aniruddha edited

Operational Work Insights – The Key to Building Successful Digital Transformation for the Future | Webinar


operational work insights - The Key to Building Successful digital transformation for the future

June 15, 2023
7:30 AM PT | 10:30 AM EST

Catch Amardeep Modi, Vice President at Everest Group as he joins an expert panel to discuss how to identify challenges & opportunities in intelligent process automation and how organizations can optimize their workforce productivity & efficiency to gain immense value out of the application of diverse robotic process automation (RPA) tools & technologies.

They will discuss:

  • The current challenges being faced by global organizations.
  • How Work Insights can turn process and productivity data into actionable insights
  • Understand how to achieve higher levels of agent productivity with ease.
  • Unlock the power of Work Insights in assessing process maturity.
  • Learn the art of identifying opportunities for standardization and automation.
Amardeep Modi
Vice President, Everest Group
N. Shashidhar
Vice President and Global Platform Head, EdgeVerve

Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics | Webinar


Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics

April 26, 2023
11:00 AM PST | 11:30 PM IST

Catch Everest Group Partner, Shirley Hung as she joins an expert panel to dive into the latest trends and best practices in digital transformation. The panel will focus on how procurement and supply chain convergence can lead to a more agile and responsive ecosystem.

Shirley Hung
Partner, Everest Group
Alex Zhong
Director, Product Marketing, GEP
Pranav Padgaonkar
Supply Chain and Procurement Consulting Leader, GEP

Direct Sourcing as a Gateway to Total Talent Acquisition | Webinar

Everest Group’s Arkadev “Arko” Basak and Krishna Charan will join this webinar panel to discuss the direct sourcing technology’s potential to act as a gateway to total talent acquisition (TTA).

The panel will discuss:

  • The value TTA brings and potential headwinds and tailwinds associated
  • Direct sourcing insights and how purpose-built technology can act as the gateway to TTA
  • Components of direct sourcing technology to enable TTA
  • Implications and considerations for organizations

Register for the webinar


Thursday, October 20, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT


Live, virtual event


Arkadev “Arko” Basak
Partner, Everest Group

Krishna Charan
Practice Director, Everest Group

Saleem Khaja
COO, WorkLLama

Kevin Poll
SVP, Strategy and Business Development, WorkLLama

Joss O’Brart
Vice President Sales, Europe, WorkLLama

Register for the webinar

How Technology Enables Strategic Contingent Workforce Management: EMEA & APAC | Webinar

Watch Everest Group Practice Director, Vignesh Kannan, as he joins this webinar to discuss the findings of an Everest Group study exploring why businesses are racing to implement advanced technologies to source and manage the contingent workforce. Vignesh will discuss how companies are using contingent workforce technology to:

  • Open new talent sourcing channels
  • Accelerate labor engagement cycle times
  • Increase innovation and productivity
  • Minimize liability and financial risks

Register for the EMEA webinar on Oct 13

Register for the APAC webinar on Oct 19


EMEA: Thursday, October 13, 2022, at 2:00 pm CST, 3:00 pm EST, 7:00 pm GMT

APAC: Wednesday, October 19, 2022, at 2:00 am CST, 3:00 am EST, 7:00 am GMT


Live, virtual event


Vignesh Kannan

Practice Director, Everest Group

Bronwen Fitzroy-Ezzy

Senior Vice President Enterprise Sales, APAC, Beeline

Alex Farr

VP Operations & Staffing Partnerships, EMEA, Beeline

Register for the EMEA webinar on Oct 13

Register for the APAC webinar on Oct 19

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