Tag: Sarah Burnett

UiPath Forward Americas — November 16 | Event

Vice President of Research Sarah Burnett will be a key speaker at the 2017 UiPath Forward event held on November 16 in New York.

The advancement of automation technology is happening faster than its adoption globally. Now is not the time to sit on the fence.

It’s time to learn about the achievements of early adopters and the ongoing industrialization of RPA from your peers, about the trends in the marketplace from analysts and advisors, and it’s time you put all of this into perspective with your own plans for intelligent automation.

Attendees will experience a full day of insight and collaboration with senior RPA industry professionals and experts.

When
November 16, 2017

Where
New York Marriott Downtown
85 West Street
New York, NY 10006

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

AI: What are the Impacts to the Service Model? — November 14 | Event

Vice President of Research Sarah Burnett will be a roundtable panel speaker at a Paris-based event hosted by EOA France and focused on the real impacts AI will have the services model.

Artificial Intelligence offers a higher level of reliability and enables more efficient data management – all at a lower cost.

However, there are real questions about the large-scale deployment of AI, especially in digital services: Will we see massive destruction of jobs and destabilization of organizations? How will large private or public organizations take advantage of this to optimize the performance of their Shared Service Centers (SSCs)? What innovations can be expected from service providers in this new context?

These questions and more will be answered by automation experts in the roundtable discussion.

When
November 14, 2017
8:30 – 10:15 am

Where
Ax France Building
118, avenue de France
75013 Paris

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

Automation Unchained | Webinar

Wednesday, October 11, 2017 | 1:00 p.m. – 2:00 p.m. EST

Research VP and automation expert Sarah Burnett will co-lead a EdgeVerve-hosted webinar on a holistic approach to enterprise automation.

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer experience. Piece meal or Wholesome? This webcast explores the best approach that enterprises can take when engaging with service providers for automating some of the most important and crucial processes within the organizations using some industry examples and best practices.

Join this session to discover how enterprises should approach automation for optimal success.

register for the webinar

IAOP RPA 17 — September 15 | Event

Everest Group will be the featured Research Partner at IAOP RPA 17 in New York. Research VP Sarah Burnett will be a key speaker at the event and will host a session titled “Eight simple rules of RPA Deployment”.

Session description: More and more organizations are recognizing the benefits of Robotic Process Automation (RPA) and its ability to generate operational efficiency. Yet, many RPA projects fail to go beyond initial trials due to poor selection of processes, RPA software mismatch to requirements, and inadequate stakeholder and IT support. Everest Group has identified eight simple rules of best practice for RPA deployment, through its fact-based research. In this session we will discuss the rules and case studies to help organizations accelerate their RPA deployments.

When:
September 15, 2017

Where:
New York Marriott Downtown
85 West Street at Albany Street
New York, NY 10006

Everest Group presenters:
Sarah Burnett, Research VP, Everest Group

Learn more and register to attend IAOP RPA 17

Blue Prism Appoints Chief Customer Officer to Drive Customer and Partner Success | In the News

Blue Prism announced today that Shail Khiyara has joined the company as its first Chief Customer Officer (CCO), helping accelerate customer growth and market momentum for the world’s most successful digital workforce.

The creation of this position is the latest investment Blue Prism is making to support its robust and dynamic partner and customer ecosystem. The role will champion customer-centric initiatives, experience and strategy and be responsible for creating and driving experiences that best deliver value for customers and partners while differentiating Blue Prism’s digital workforce.

“The market demand for Intelligent Automation and RPA solutions continues to soar,” said Sarah Burnett, Vice President at Everest Group, one of the world’s largest and leading global services and RPA analyst firms. “I am excited to see this role at Blue Prism. Shail brings an excellent customer experience mindset to the market. The move shows Blue Prism’s continued focus on customer experience. As a result, we anticipate more product and Technical Alliances Partner (TAP) platform features, including AI, analytics and cloud capabilities, to ease enterprises’ transition to a digital workforce.”

Read more on Financial Times

Artificial Intelligence: Rise of the Machines — June 19 | Event

Vice President of Research Sarah Burnett will be a key speaker at Digital Leader’s Annual Lecture on June 19 titled Artificial Intelligence: Rise of the Machines. This years events will be held in Central Leeds.

Sarah will participate in a panel discussion with other experts as they discuss the latest AI (artificial intelligence) trends and their anticipated impact on organizations.

When
June 19, 2017

Where
Salem Chapel
13-15 Hunslet Road
Leeds
LS10 1JQ
United Kingdom

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

Conference for Outsourcing Contact Centre Operations — June 14 | Event

Vice President of Research Sarah Burnett will be a key speaker at this year’s Conference for Outsourcing Contact Centre Operations held on June 14 in Reading, England.

In addition to her keynote, Sarah will participate in a panel discussion with other experts as they discuss the latest RPA (robotic process automation) and AI (artificial intelligence) trends and their current and future impacts on end-user clients.

When
June 14, 2017

Where
Verizon LTD Building
Reading International Business Park
Basingstoke Road
Reading, England RG2 6DA

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

Can Your Business Afford Excellence? — May 10 | Event

Vice President of Research Sarah Burnett will be a key speaker at the May 10 conference hosted by Professional Outsourcing Magazine and Teleperformance: Can Your Business Afford Excellence?

The contact centre industry is more sophisticated than ever at its best. Personalisation, automation, and a more problem-solving approach are combining to make a better customer journey possible for anyone making contact with your organisation.

The difficulty is that the pressure is on to get costs reduced. The national living wage, the apprenticeship levy and just getting the right people into the job cost money. Outsourcing bodies and the clients need to work out how to re-engineer customer contact operations, taking advantage of automation and low cost locations, to ensure every stakeholder, and particularly the customer, ends up with the right deal. This event will focus on discussing the potential solutions to today’s challenges.

When
May 10, 2017

Where
The Mayfair Hotel
Stratton St
London, W1J 8LT

Speakers
Sarah Burnett, Research Vice President, Everest Group
Chris Sood-Nicholls, Managing Director and Head of Global Services, Lloyds Bank Commercial Banking

This is an invitation-only event

AI and Robotics — May 9 | Event

Vice President of Research Sarah Burnett will be a key speaker at this year’s Conference for Outsourcing Contact Centre Operations held on May 9 in Lambeth, London.

A McKinsey Global Institute report says AI is contributing to a transformation of society “happening ten times faster and at 300 times the scale, or roughly 3,000 times the impact” of the Industrial Revolution. According to CB Insights, funding deals for AI startups increased 4.6x in the last five years, from 150 in 2012 to 698 in 2016.

Sarah will participate in a panel discussion with other experts as they discuss the future implications of AI and Robotics trends.

When
May 9, 2017

Where
IBM Southbank
76/78 Upper Ground
Lambeth, London
SE1 9PZ

Everest Group Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

Where Are the Women? | In the News

Sarah Burnet, Chair of BCSWomen and Reseach Vice President at Everest Group: “I believe lack of awareness among technical women about opportunities and the varieties of jobs that are available in data centre and network management is a problem. Read more on page 26 of the online magazine by Inside_Networks.

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