Tag: PEAK Matrix

Everest Group’s PEAK Matrix® Awards Recognize Top Engineering Service Providers for 2022 | Blog

Engineering service providers who demonstrated critical capabilities to enterprises over the past pivotal year are now being recognized for their leadership with the 2022 PEAK Matrix Service Provider of the Year™ awards in engineering services. Read on to find out who’s providing the top engineering services based on Everest Group research.   

Enterprises are accelerating their build of digital platforms and will continually evolve them, creating the need for more and more engineering and IT talent. 2021 proved to be a crucial year for the Engineering R&D (ER&D) industry, as many service providers demonstrated their abilities to enterprises in integrating software and next-generation technologies. During this time, a few engineering service providers stood out as top providers.

We have narrowed down the top 15 services providers and five leading challengers for the inaugural 2022 PEAK Matrix Service Provider of the Year awards in engineering services.

State of the ER&D industry

In 2021, the digitalization wave across industries compelled enterprises to integrate software and next-generation technologies such as Artificial Intelligence (AI)/Machine Learning (ML), Internet of Things (IoT), Augmented Reality and Virtual Reality (AR/VR), and 5G, in their products and offerings.

The need to achieve this while accelerating time-to-market and keeping costs under control added significant pressure on enterprises’ engineering teams. Leading service providers responded and tailored their offerings to make software more central to their portfolios.

As enterprises engaged providers to help them keep pace with rapidly increasing demand and ever-evolving customer expectations, providers became ever more essential to the ER&D process and the product lifecycle, helping enterprises access skilled talent at scale, enhance business resiliency, and reduce time-to-market, all while keeping a lid on costs.

Who did it best

The PEAK Matrix Provider of the Year awards helps enterprises identify leading service providers who have demonstrated strong capabilities and market success across multiple engineering domains.

This year’s results are based on assessments from five PEAK Matrix® reports published by Everest Group from October 2020 to September 2021 that looked at the following key themes influencing ER&D over that period:

  • Industry 4.0 services
  • Software products engineering
  • Semiconductor engineering
  • Autonomous, connected, electric, and shared (ACES) automotive engineering
  • 5G engineering services

The Engineering Services PEAK Matrix Provider of the Year awards were determined by consolidating tiered scores for Leader, Major Contender, Aspirant, and Star Performer positions across each of the individual evaluations mentioned above. The two award categories are:

  • ES Top 15: Engineering service providers with the highest consolidated scores based on the evaluation
  • ES Top 5 Challengers: The next five top engineering services providers who are credible partners for enterprises and are positioning themselves as rivals to leading players

See the 2022 ES Top 15 and Top 5 Challengers

Oracle Cloud Application Services PEAK Matrix® Assessment 2022 – Global

Top Oracle Cloud Application Services Providers

Organizations are increasingly adopting Oracle Cloud Applications (OCA) for various reasons, including legacy modernization, cost optimization, and improved stakeholder experience. With industry-specific solutions, enterprise expectations have shifted beyond traditional back-office modernizations using ERP and SCM modules to innovations around customer and employee experience. To help enterprises adopt OCA effectively, providers are skilling talent across products and forming partnerships with Oracle, leading cloud vendors, and specialist technology partners to develop innovative solutions.
  

DOWNLOAD THE FULL REPORT OCA SERVICES PEAK MATRIX® ASSESSMENT 2022 – GLOBAL

OCA Services: What is the Scope?

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and ongoing analysis of the OCA services market
  • The assessment includes all  industries and geographies

What is in this PEAK Matrix® Report:

This research provides a detailed assessment of 15 providers featured on the Oracle Cloud Application Services PEAK Matrix® Assessment 2022 – Global and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments.

 

LEARN MORE ABOUT OCA SERVICES

Our Thinking

Generative AI Impact Across the Software Development Lifecycle
Market Insights™

Generative AI Impact Across the Software Development Lifecycle

Generative AI Impact Across Various Infrastructure Services
Market Insights™

Generative AI Impact Across Various Infrastructure Services

Impact of Generative AI Impact Being Proposed by Some Leading Provider
Market Insights™

Impact of Generative AI Impact Being Proposed by Some Leading Provider in Application Development Deals

Generative AI Shows Potential for Cost Savings
Market Insights™

Generative AI Shows Potential for Cost Savings

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT TOP SERVICE PROVIDERS

Have RPA Vendors been MARVELous? | Sherpas in Blue Shirts

The relationship between RPA vendors and their clients isn’t so different from the relationship between Marvel Studios and its fans.

Since the movie Iron Man hit the big screen in 2008, fans’ expectations of superhero films have skyrocketed. Despite the rising and evolving expectations, Marvel has satisfied its audience and has made a little pocket change in the process.

In a similar way, RPA buyers are expecting increasingly more from their RPA vendors. So, have RPA technology vendors been MARVELous in their customers’ eyes?

The Drivers

Our recent research study among 50 enterprise RPA buyers makes it clear that vendors have excelled in addressing their primary drivers, which are cost reduction and process optimization.

RPA Vendors blog2
However, vendors didn’t score as high on secondary drivers such as improved customer experience, governance, and top-line growth. With increasing awareness about the potential impact of RPA beyond immediate cost and efficiency benefits, enterprises have started to view RPA as a primary contributor to their digital strategy, rather than a tactical measure.

Consequently, technology vendors should focus on continuously evolving their RPA solutions with a host of capabilities to help enterprise buyers achieve their strategic business outcomes.

The Capabilities

As to be expected, the buyers in our research study found their RPA vendors excelled in certain areas and had work to do in others.

The key strengths for those vendors who were identified as the Leaders as per our PEAK Matrix™ assessment on RPA included:

  • Customer support and service
  • Ease of use and robot development
  • Vision and strategy

Key improvement areas for Leaders included:

  • Responsiveness
  • Product vision and strategy
  • Product training and support

The X Factors

As there are so many RPA tools available in the market, each with its own strengths and weaknesses, it can be daunting for enterprises to select the right vendor for their unique needs. One critical part of the decision-making process is to focus on the X factors that are most important to their strategic agendas.

Our study found that factors including “ease of use and robot maintenance” and “scalability” highly correlate to buyers’ overall satisfaction levels. This is not surprising, as these are factors that buyers typically face issues with during RPA adoption. “Product vision and strategy” – and in some cases vendor expertise in a specific vertical industry or function – are also important buyer X factors.

While it’s clear that RPA vendors can do more to satisfy the needs of their customers – and that they’ll need to continually evolve their solutions – they have indeed been relatively MARVELous in delivering value and overall satisfaction to their buyers.

To learn more, please read our report “Buyer Satisfaction with RPA – How Far or Close is Reality From Hype.”

 

 

Enterprises Should Jump – Carefully – on the Cloud Native Bandwagon | Sherpas in Blue Shirts

With enterprise cloud becoming mainstream, the business case and drivers for adoption have also evolved. The initial phase of adoption focused on operational cost reduction and simplicity – what we call the “Cloud for Efficiency” paradigm. We have now entered Wave 2 of enterprise cloud adoption, where the cloud’s potential to play a critical role in influencing and driving business outcomes is being realized. We call this the “Cloud for Digital” paradigm. Indeed, cloud is now truly the bedrock for digital businesses, as we wrote about earlier.

Cloud blog image 1

This is good and powerful news for enterprises. However, to successfully leverage cloud as a business value enabler, the services stack needs to be designed to take advantage of all the inherent benefits “native” to the cloud model – scalability, agility, resilience, and extendibility.

Cloud Native – What Does it Mean Anyway?

Cloud native is not just selective use of cloud infrastructure and platform-based models to reduce costs. Neither is it just about building and deploying applications at pace. And it is definitely not just about adopting new age themes such as PaaS or microservices or serverless. Cloud native includes all of these, and more.

We see cloud native as a philosophy to establish a tightly integrated, scalable, agile, and resilient IT services stack that can:

  • Enable rapid build, iteration, and delivery of, or access to, service features/functionalities based on business dynamics
  • Autonomously and seamlessly adapt to any or all changes in business operation volumes
  • Offer a superior and consistent service experience, irrespective of the point, mode, or scale of services consumption.

Achieving a true cloud native design requires the underlying philosophy to be embedded within the design of both the application and infrastructure stacks. This is key for business value creation, as lack of autonomy and agility within either layer hinders the necessary straight-through processing across the integrated stack.

In this regard, there are salient features that define an ideal cloud native IT stack:

Cloud native applications – key tenets

  • Extendable architecture: Applications should be designed for minimal complexity around adding/modifying features, through build or API connections. While microservices inherently enable this, not all monolithic applications need to be ruled out from becoming components of a cloud native environment
  • Operational awareness and resilience: The application should be designed to track its own health and operational performance, rather than shifting the entire onus on to the infrastructure teams. Fail-safe measures should be built in the applications to maximize service continuity
  • Declarative by design: Applications should be built to trust the resilience of underlying communications and operations, based on declarative programming. This can help simplify applications by leveraging functionalities across different contexts and driving interoperability among applications.

 Cloud native infrastructure – key tenets

  • Services abstraction: Infrastructure services should be delivered via a unified platform that seamlessly pools discrete cloud resources and makes them available through APIs (enabling the same programs to be used in different contexts, and applications to easily consume infrastructure services)
  • Infrastructure as software: IT infrastructure resources should be built, provisioned/deprovisioned, managed, and pooled/scaled based on individual application requirements. This should be completely executed using software with minimal/no human intervention
  • Embedded security as code: Security for infrastructure should be codified to enable autonomous enforcement of policies across individual deploy and run scenarios. Policy changes should be tracked and managed based on version control principles as leveraged in “Infrastructure as Code” designs.

Exponential Value Comes with Increased Complexity

While cloud native has, understandably, garnered significant enterprise interest, the transition to a cloud native model is far from simple. It requires designing and managing complex architectures, and making meaningful upfront investments in people, processes, and technologies/service delivery themes.

Everest Group’s SMART enterprise framework encapsulates the comprehensive and complex set of requirements to enable a cloud native environment in its true sense.

Smart Cloud blog image

Adopting Cloud Native? Think before You Leap

Cloud native environments are inherently complex to design and take time to scale. Consequently, the concept is not (currently) meant for all organizations, functions, or applications. Enterprises need to carefully gauge their readiness through a thorough examination of multiple organizational and technical considerations.

Cloud Key Questions blog image

Our latest report titled Cloud Enablement Services – Market Trends and Services PEAK Matrix™ Assessment 2019: An Enterprise Primer for Adopting (or Intelligently Ignoring!) Cloud Native delves further into the cloud native concept. The report also provides the assessment and detailed profiles of the 24 IT service providers featured on Everest Group’s Cloud Enablement Services PEAK MatrixTM.

Feel free to reach out us to explore the cloud native concept further. We will be happy to hear your story, questions, concerns, and successes!

Best of the Best: Everest Group Picks Top 5 Leading Vendors in the RPA Market | In the News

In a report identifying the top 18 top robotic process automation (RPA) vendors, Everest Group has named Automation Anywhere, Blue Prism, NICE, Thoughtonomy, and UiPath as the five market leaders.

The a Dallas-based consulting and research group’s highly respected “Product PEAK Matrix Assessment” for the industry noted that the standouts outperformed their peers in several key areas.

Read more in Cognitive Business News

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.