Top Enterprise Priorities When Selecting a Data & Analytics Service Provider | Market Insights
October 6, 2022
Data & Analytics Service Provider
Data & Analytics Service Provider
Data & Analytics Services
Engineering service providers who demonstrated critical capabilities to enterprises over the past pivotal year are now being recognized for their leadership with the 2022 PEAK Matrix Service Provider of the Year™ awards in engineering services. Read on to find out who’s providing the top engineering services based on Everest Group research.
Enterprises are accelerating their build of digital platforms and will continually evolve them, creating the need for more and more engineering and IT talent. 2021 proved to be a crucial year for the Engineering R&D (ER&D) industry, as many service providers demonstrated their abilities to enterprises in integrating software and next-generation technologies. During this time, a few engineering service providers stood out as top providers.
We have narrowed down the top 15 services providers and five leading challengers for the inaugural 2022 PEAK Matrix Service Provider of the Year awards in engineering services.
In 2021, the digitalization wave across industries compelled enterprises to integrate software and next-generation technologies such as Artificial Intelligence (AI)/Machine Learning (ML), Internet of Things (IoT), Augmented Reality and Virtual Reality (AR/VR), and 5G, in their products and offerings.
The need to achieve this while accelerating time-to-market and keeping costs under control added significant pressure on enterprises’ engineering teams. Leading service providers responded and tailored their offerings to make software more central to their portfolios.
As enterprises engaged providers to help them keep pace with rapidly increasing demand and ever-evolving customer expectations, providers became ever more essential to the ER&D process and the product lifecycle, helping enterprises access skilled talent at scale, enhance business resiliency, and reduce time-to-market, all while keeping a lid on costs.
The PEAK Matrix Provider of the Year awards helps enterprises identify leading service providers who have demonstrated strong capabilities and market success across multiple engineering domains.
This year’s results are based on assessments from five PEAK Matrix® reports published by Everest Group from October 2020 to September 2021 that looked at the following key themes influencing ER&D over that period:
The Engineering Services PEAK Matrix Provider of the Year awards were determined by consolidating tiered scores for Leader, Major Contender, Aspirant, and Star Performer positions across each of the individual evaluations mentioned above. The two award categories are:
DOWNLOAD THE FULL REPORT OCA SERVICES PEAK MATRIX® ASSESSMENT 2022 – GLOBAL
This research provides a detailed assessment of 15 providers featured on the Oracle Cloud Application Services PEAK Matrix® Assessment 2022 – Global and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments.
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
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The relationship between RPA vendors and their clients isn’t so different from the relationship between Marvel Studios and its fans.
Since the movie Iron Man hit the big screen in 2008, fans’ expectations of superhero films have skyrocketed. Despite the rising and evolving expectations, Marvel has satisfied its audience and has made a little pocket change in the process.
In a similar way, RPA buyers are expecting increasingly more from their RPA vendors. So, have RPA technology vendors been MARVELous in their customers’ eyes?
Our recent research study among 50 enterprise RPA buyers makes it clear that vendors have excelled in addressing their primary drivers, which are cost reduction and process optimization.
Consequently, technology vendors should focus on continuously evolving their RPA solutions with a host of capabilities to help enterprise buyers achieve their strategic business outcomes.
As to be expected, the buyers in our research study found their RPA vendors excelled in certain areas and had work to do in others.
The key strengths for those vendors who were identified as the Leaders as per our PEAK Matrix™ assessment on RPA included:
Key improvement areas for Leaders included:
As there are so many RPA tools available in the market, each with its own strengths and weaknesses, it can be daunting for enterprises to select the right vendor for their unique needs. One critical part of the decision-making process is to focus on the X factors that are most important to their strategic agendas.
Our study found that factors including “ease of use and robot maintenance” and “scalability” highly correlate to buyers’ overall satisfaction levels. This is not surprising, as these are factors that buyers typically face issues with during RPA adoption. “Product vision and strategy” – and in some cases vendor expertise in a specific vertical industry or function – are also important buyer X factors.
While it’s clear that RPA vendors can do more to satisfy the needs of their customers – and that they’ll need to continually evolve their solutions – they have indeed been relatively MARVELous in delivering value and overall satisfaction to their buyers.
To learn more, please read our report “Buyer Satisfaction with RPA – How Far or Close is Reality From Hype.”
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