Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win | Webinar

December 3, 2024

Live Webinar

Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win

December 3, 2024 |

7:30 a.m. PST | 9.30 a.m. CST | 10.30 a.m. EST | 3:30 p.m. GMT | 9 p.m. IST

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements.

Join this webinar as our panel of pricing experts analyze the significant trends of 2024 and offer a forward-looking view on IT and BPO services pricing for 2025. This session will provide valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment.

What questions will the webinar answer?

How has the cost of delivering IT and BPO services and pricing changed in 2024?
What levers are buyers and providers pulling, and is a win-win arrangement possible
What is the outlook for pricing and costs?

Who should attend?

CIOs, CTOs, CDOs
IT executives, IT strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders
Finance Leaders

Rahul Gehani

Partner

Akshay Mathur

Vice President

Abhishek Sharma

Managing Partner

Kunal Verma

Vice President

How Stock Market Darling Coforge Went from Laggard to Industry-Beating Growth

November 28, 2024

In 2017, when Sudhir Singh joined IIT Technologies, the first thing he did as CEO was to change the entire top leadership team.

Everest Group’s analysts from the Engineering and Information Tech service line have given their thoughts on Coforge’s transformation.

Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA | Webinar

November 26, 2024

ON-DEMAND WEBINAR

Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA

WATCH THE WEBINAR ON-DEMAND

In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth.

This webinar provided insights into the IT services market in EMEA, focusing on current outsourcing pricing trends and the forecast for 2025 in key European markets. We also shared our observations on what European organizations expect from their IT service providers and what makes a successful outsourcing deal in today’s dynamic environment.

Watch our commercial and solution experts as they discuss strategies to prepare for upcoming deal renewals in 2025 and how to navigate the shifting IT services landscape with confidence.

What questions did the webinar answer?

How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025?
What are the latest outsourcing pricing trends, and what is the forecast for 2025 in European markets as we start to see early green shoots of recovery?
What do European organizations expect from their IT service providers?
What does a good outsourcing deal look like in this shifting market?

Who should attend?

Service providers
Sales leads
Category managers
Sourcing and vendor management stakeholders

Prateek Gupta

Vice President

Vaibhav Jain

Practice Director

Ricky Sundrani

Partner

IT Exporters Look Beyond North America and Europe

November 26, 2024

India’s top software service exporters are looking beyond their traditional strongholds like North America and Europe with an aim to diversify across geographies and future-proof their business in an increasingly volatile technology market.

“Earlier, for many firms (the share of US business) could have even been more than 60%, now it has come down. Moreover, given what the markets in APAC and the Middle East are going through with rapid transformation, they have become focus areas for most providers,” said Yugal Joshi, Partner at Everest Group.

IT Companies Gear Up to Retain Business as New Deals Dry Up

November 26, 2024

Following an expansion in large deal pipelines during 2022 and 2023, there is a noticeable decline in mega IT deals entering the market. However, with a slew of renewals coming up next year, incumbents will defend their business interests and revenue.

“With regard to mega or large deals changing hands, this is possible but unlikely to happen frequently. The risk for the client is very significant, and incumbents work hard to keep revenue.” Noted Peter Bendor-Samuel at Everest Group.

Incumbents Fight to Retain IT Deals

November 26, 2024

Major Indian IT firms are bracing for a wave of contract renewals in 2025 and 2026, with billions of dollars at stake. While these renewals offer a chance to retain business, there’s a growing trend of companies shifting towards in-house operations.

“With regard to mega or large deals changing hands, this is possible but unlikely to happen frequently. The risk for the client is very significant, and incumbents work hard to keep the revenue.” Stated Peter Bendor-Samuel, CEO at Everest Group.

Compelling Need for Substantial Upgrades/Expansions in IT Infrastructure to Meet Soaring AI Workload Demands| Market Insights™

November 21, 2024

IT Infrastructure

VIEW THE FULL REPORT

Research: Extending Corporate Life of Laptops by Just One Year Can Reduce Harmful Emissions by 25%

November 12, 2024

Extending the standard refresh cycle of laptops in a corporate environment can significantly reduce a workplace’s carbon footprint, according to new workplace sustainability research. However, challenges in ensuring the older laptops still meet Windows OS requirements, and other cost issues, could offset these environmental gains, experts said.

Indeed, organizations are currently facing an important choice as the end of Windows 10 support looms: how do they want to approach either migration to Windows 11, or staying with older Windows 10 devices, noted Everest Group Senior Analyst Prabhneet Kaur.

“While component upgrades, like increasing RAM, can help meet Windows requirements, or informal workarounds may bypass them, maintaining robust security and a quality user experience will be tricky,” she said.

Engineering Graduates Need to Crack AI Code to Get Hired

November 12, 2024

Top IT companies are changing their hiring processes for entry-level engineers, shifting from traditional coding tests to tasks like “refactoring” AI-generated code.

Yugal Joshi, Partner, Everest Group, said, “Unlike earlier times where developers were focused more on technical aspects of software development, now other skills such as reviewing AI-generated code, assessing AI-generated documents such as, code comments, requirements, etc., is important as well.”

IT Sector Records Positive Net Hiring from Top Four Firms for First Time in Two Years

November 11, 2024

Information technology companies are back on the college campus for bulk hiring with employee utilization reaching high levels; project signing, picking up, and onboarding started in a major way for the freshers who were given offer letters in the last couple of years. As a result, for the first time in the last two years, all four IT companies – Tata Consultancy Services, Cognizant, Infosys, and Wipro – have shown positive net employee hiring in the September quarter.

Yugal Joshi, Partner, Everest Group, says that these firms have pushed out their graduate requirements for quite some time now, so, this initiative does not come as a surprise.

The current demand environment continues to be uncertain, and this hiring should not be construed as a material change in demand. These graduates will join next year, and by then, more clarity will have emerged. As the demand has struggled, CFOs are being asked to drive more profitability, and therefore, they need to expand the pyramid further.

“If the demand environment improves, it will also enhance employability of people and therefore, these firms may be expecting higher attrition. They need such graduates to manage attrition spikes,” he said.

The Mapping the Next: Key Priorities for 2025 webinar is almost here! Register today.

Tag: IT